Lead Host/ess

2 months ago

Columbus, United States Makeready LLC Full time
Job DescriptionJob Description

Great meals and good stories satisfy. Each independent restaurant concept we create revolves around its own story — our team lends decades of experience to making sure of it, from the cuisine and cocktails to carefully curated interiors. Thoughtful service, provisions with a point of view and endless attention to detail invite every guest to sit back, share a story of their own, and savor the magic of a well-crafted culinary experience.

Our Hank's Seafood brings the finest low county seafood experience to Columbus.

The consummate host, a Lead Host embodies hospitality, warmth, and expertise. From taking reservations to making sure a service runs smoothly, this individual is able to easily multitask while remaining collected and professional. The Lead Host is an excellent communicator and problem solver, working closely with multiple team members to ensure that all guests are well taken care of.


Requested Tasks
-Lead efforts with Host team to use and accurately maintain restaurant reservation system - including but not limited to proper table status, guest cover counts & table rotations through the shift, gathering guest profile notes for system database, etc.
-Approachable and professional demeanor with guests & team alike - acting as liaise between guests and leadership
-Ability to be patient and understanding while handling issues that arise during service, such as seating conflicts, guest complaints, and team member inquiries, with diplomacy and efficiency
-Thorough knowledge of menu and beverage offerings and supporting knowledge of brand vision and standards of quality
-Maintain a professional appearance and demeanor, setting the example for other team members, and contributing to overall ambiance & presentation of the restaurant

Requested Capabilities
-Detail-oriented
-Elegant demeanor
-Naturally hospitable
-Guest obsessed
-Grace and gravitas


As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO, medical/dental/vision benefits, 401k and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority. Hank's is proud to have partnered with Downtown C-Pass to provide Team Members with free, unlimited access to COTA for work or play.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

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