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Warranty Administrator

2 months ago

Saint Paul, United States Sanco Thermo King Full time
Job DescriptionJob Description

Primary Responsibilities

  • Review work orders to ensure manufacturer compliance
  • Return improperly completed work orders to dealer who originated the documents for corrections
  • Follow policy and procedure guidelines
  • Review work orders for parts and equipment and determine applicable coverage
  • Create and monitor warranty claims on multiple vendor sites
  • Adjust and correct denied claims
  • Answer phone calls and emails in a timely manner
  • Attend training as needed to enhance job performance
  • Other duties as assigned

Preferred Qualifications

  • A high school diploma or equivalent
  • 2+ years of experience working in a dealership, preferably with service or warranties
  • Proficiency with basic computer programs
  • Excellent communication and organizational skills
  • Previous office experience

Skills

  • Analytical, organized and process driven
  • Detail oriented
  • Verbal and written communication skills
  • Problem solving
  • Trouble shooting
  • Customer service
  • The ability to lift 25 pounds regularly
  • Time management
  • Microsoft Office proficient
  • Ability to multitask
  • Reliable, positive attitude
  • Self-motivated

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