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Restoration Estimator
3 weeks ago
Reports To: Squad Leader
Supervises:Indirect supervision, lateral leadership, and oversight with Restoration Project Manager on projects
Evaluated By:Squad Leader, President, Peers
Basic Functions:
- Supports overall marketing by building relationships with adjusters, property managers, and other direct referral sources.
- Supervises and responds to all activities of restoration and reconstruction work related to fire damage, water damage, mold or other related unexpected catastrophes.
- Estimates job scope, signs contract and secures agreed price
- Works with adjusters to come to a settlement amount that is fair for our clients
- Works with Project Managers to ensure jobs are completed as a Quality Job On Budget (QJOB).
- Oversees and supports AR & Collections
- Supports Trades Team recruiting, productivity, retention, and development
Overall Duties Include:
- Calls on adjusters, property managers and other direct referral sources to support overall marketing.
- Receive loss assignments.
- Work directly with mitigation staff to contact and be on-site in as timely of fashion as deemed appropriate.
- Prepares and estimates an accurate scope, signs contract and secures agreed price in a timely fashion (typically within 48 hours of the inspection or according to program requirements for specific losses/carriers).
- Achieve a closing ratio of seventy-five (75%) or higher.
- Coordinates monitors and supervises customer/homeowner quality service on a day to day basis as planned with the Project Manager, subcontractors, and the Customers
- Provides input to other management based on observations from the field
- Communicates and analyzes competitive activity
- Secure approved scope and price with insurer.
- Deliver necessary paperwork and maintain relationship with insurer.
- Deliver necessary paperwork to property owner and secure contract.
- Deliver necessary paperwork to administrative department.
- Facilitate coordination with mortgage company when necessary to receive funds.
- Interface with Job Supervisor through completion and collection ongoing and for completed jobs.
- Supports with Customer Service that all QA/Warranty work is completed in a timely fashion.
- Professionally represent the PDR principles of honesty and integrity
Basic Requirements:
- High School Diploma or equivalent
- Associates or Bachelors degree a plus but not required
- Key Skills
- Highly Organized
- Ability to multi-task and prioritize
- High level Communicator
- High aptitude in Microsoft office
- Basic competency in photoshop or equivalent
- High social media aptitude
- Dependable transportation
- Cell phone
- Professional Dress
Evaluated On:
- Performance versus annual and trimester goals
- Skill Development versus Annual Skill Development Goals
- Quality of overall Business Performance Measured via Performance Model
- Measured by Customer Satisfaction as per the Net Promoter score
- Customer and Personnel Complaint Resolution
Promotion and career path:
Opportunities for advancement and promotion can be within Paul Davis. These promotions bring progressively greater challenge, learning and responsibility.
- The natural progression is to move into the role of Restoration Estimator or Project Manager incorporating more accountability & leadership responsibilities.
- Salary and bonus increases are recommended by the President, Operating Partners, and direct supervisor and a Reward:
- Promotions and advancement within the position bring progressively greater challenge, learning, and responsibility and experience. Compensation is evaluated on a yearly basis effective from the start date of employment of each calendar year and is directly related to measurable performance. An annual reward planner (ARP) is completed at that time.
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