Maintenance Technician

JOB SUMMARY

The Maintenance Technician is responsible for providing a safe, comfortable, and well-maintained living community for all residents, including residential units, building common areas, and community grounds. Responsibilities include building and equipment maintenance, building custodial and cleaning duties, apartment maintenance and timely turns, property grounds maintenance and upkeep, vendor management and ensuring building and equipment safety requirements are met.

Maintenance Technician’s serve as an ambassador for Nationwide Housing Corporation and the property, promoting positive resident and staff interactions, effective communication and a proactive and responsive approach to resident and staff needs.

PRIMARY DUTIES

1. Building Maintenance

a) Ensure all building mechanical systems are in good working order including:

• Check, operate, repair, and maintain all boilers, HVAC, elevators and other machinery and equipment such that the buildings’ physical plants operate without interruption.
• Perform all critical, routine, preventive and annual maintenance activities in accordance with operational and safety standards.

b) Conduct regular inspections of all residential units (as required), buildings and roofs.

c) Perform daily rounds to ensure cleanliness of all common and operational areas.

• Address and/or schedule specific cleaning needs as appropriate.
• Replace fluorescent, exit and exterior lights as needed.

d) Complete all work orders in a timely and professional manner.

• Review work order and prioritize urgent requests.
• Work orders may include but are not limited to unclogging drains and toilets, replacing parts in sinks, toilets, tubs, and appliances; lock and key work; cabinet repair; heating and air-conditioning problems; window cleaning and repair; sheetrock repair; painting; and general cleaning.

e) Schedule repairs and outside vendors as required.

f) As requested by the Property Manager, solicit bids for major repairs, improvements, or other routine maintenance items not scheduled internally.

g) As requested by the Property Manager, conduct annual (spring) grounds clean-up and beautification projects including flower gardens / planters, etc.

h) Conduct fall clean-up in preparation for winter season.

i) Complete RealPage maintenance work orders and other maintenance-related entries and documentation in an accurate and timely manner.

• Properly record the details of all work orders and maintenance performed on each piece of equipment.
• Keep and file all operations manuals, warranties, blueprints, diagrams, etc.

j) Make recommendations for management for areas needing improvement in the general maintenance of the facility.

k) Be available on-call during assigned nights and weekends to handle emergency maintenance needs and/or refer work to vendors per Nationwide protocol.

• Emergency maintenance is defined as the failure of any critical system or essential service including, but not limited to fire, flood, heat, refrigerators, locks, plumbing, lighting.

2. Grounds Maintenance

a) Conduct daily inspections of all grounds, cleaning as appropriate and noting areas needing attention.

b) Perform all lawn maintenance including mowing, trimming, pruning, chemical applications, and planting when applicable.

c) Perform snow removal (shoveling and snow blowing) and salting of walkways and steps around the property in a timely manner to ensure the safety of residents and guests.

3. Unit Turnovers

a) Conduct timely (within 24 hours) of residential units including painting, carpet shampooing, and general unit cleaning.

b) Inspect, repair and/or replace (as needed) appliances, smoke detectors, and all mechanical systems in the unit for proper operation.

c) Complete work orders as instructed.

4. Maintenance Inventory

a) Ensure all maintenance storage, machinery, and work areas are clean and organized in accordance with Nationwide Housing Corporation standards.

b) Check maintenance and custodial supplies and parts regularly to ensure supply is adequate to address resident concerns in a timely manner.

c) Prepare a written list of items to review and order/purchase with the approval of the supervisor.

d) Contact suppliers, when necessary, to compare supply quality and costs.

5. Safety Requirements

a) Ensure that all safety requirements with respect to handling hazardous chemicals, tools, and machinery are met.

b) Ensure the safety of all people in and around properties by repairing, replacing, or securing any dangerous areas. Report existing and potential hazards to the supervisor.

SECONDARY DUTIES

1. Manages miscellaneous projects and completes various tasks as needed by management.

JOB QUALIFICATIONS

Desired Education and Experience

• High school diploma or equivalent required.
• Two or more years of experience in the maintenance of Mechanical Equipment and/or maintenance-related fields required.
• Two or more years’ experience with Maintenance Engineer responsibility required, preferably in a residential setting.
• Must be able to work on-call during nights and weekends to support emergency maintenance needs and/or contact maintenance vendors.

KNOWLEDGE, SKILLS, AND ABILITIES

• Working knowledge of:

1. Plumbing, including unclogging drains and toilets, and replacing parts.
2. Refrigeration/air-conditioning, including troubleshooting and replacing some parts.
3. Electrical, including replacing outlets, switches, fixtures, and light bulbs.
4. Large appliance repair.
5. Carpentry.
6. Hanging doors.
7. Power tools and hand tools are normally found in building maintenance.
8. HVAC troubleshooting.
9. Repair of small engines, motors, and pumps.

• Working knowledge of applicable regulations and standards including Occupational Safety and Health Administration (OSHA), Environmental Protection Agency (EPA), Hazardous Material Regulations (HAZMAT) and the State Health Department.
• Able to understand and follow Company safety and emergency procedures.
• Able to read, understand and follow directions for safe handling procedures when working with chemicals; maintain proper storage and monitoring of chemicals; follow MSDS sheets for all precautions and first aid/emergency as necessary.
• Effective communication and interpersonal skills; Able to provide customer service in friendly, courteous, flexible, and responsible fashion to a diverse group of residents.
• Able to work under pressure and apply effective time management skills to meet all deadlines.
• Detail-oriented, organized, and able to successfully prioritize and manage multiple tasks and numerous projects in a fast-paced environment.
• Familiar with computers and software, and able to learn property management software (RealPage).
• Must have a valid Driver’s License and reliable vehicle to travel to other properties and Twin Cities as needed.

PHYSICAL REQUIREMENTS NECESSARY TO PERFORM THIS JOB

Incumbent must be able to:

Perform heavy work, lifting to 100 pounds, with frequent lifting/carrying of objects weighing up to 50 pounds.

• Twist, turn, bend, stoop, kneel, squat, stand, walk, climb, crawl, and reach frequently in the performance of responsibilities including carpentry work, plumbing and electrical repairs, working with equipment, etc.
• Hear, speak, and effectively verbally and orally communicate in the English language, including following oral and written instructions, to communicate with people inside and outside the organization.
• Possess and apply manual dexterity, fine motor skills, hand and arm strength to perform maintenance and repair tasks throughout the workday, to independently lift small and large objects from all levels (floor to ceiling), to carry, move/use varied weights of small and large tools and equipment, and to include activities requiring frequent grasping, clenching, vibration, reaching, carrying, and other physical activities required in performing varied maintenance and repair work in a residential setting.
• Visual acuity and ability for computer keyboarding, performance of equipment maintenance, working with equipment, review blueprints, diagrams, labels, and other printed matter for the safe operation of equipment.
• Physical ability to move around organization/building area repeatedly throughout the day, including climbing stairs and ladders.
• Must possess a valid MN driver’s license and be able to travel locally, and periodically to other locations including the Twin Cities area.
• Able to work a flexible work schedule, including overtime, nights and weekends as required to complete maintenance work and/or provide on-call emergency support including attending meetings as needed.

TOOLS AND EQUIPMENT USED

Incumbent must be able to:

• Operate a variety of hand and mechanical equipment. In addition, must be able to use various hand tools, ranging from common hand and power tools, such as hammers, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices.
• Use cell phone, multi-line telephone, calculator, copy machine, computer, and other office equipment.
• Drive a personal vehicle, possess a valid driver’s license and up-to-date insurance coverage, to drive to properties, meetings, activities, and events.

WORK ENVIRONMENT

• Incumbent works in indoor and outdoor settings.
• There will at times be long periods spent in extreme temperatures and weather conditions including heat, cold and humidity when performing facility maintenance (i.e., rooftop A/C units).
• There is exposure to chemicals, fumes, solvents, paints, and lubricants. There is also exposure to odors, clutter, interruptions, emergency situations, and challenging customer service situations.
• Incumbent must be able to go outside in all MN weather conditions and varying temperatures to visit properties, attend off-site meetings and events.

This job description does not necessarily list all the functions or accountabilities of the job. Employees may be asked by management to perform additional duties and tasks and employees are expected to continually assess where their assistance would benefit their coworkers and the organization and step in to fill those gaps. Management reserves the right to revise and update job descriptions at any time. Employment at Nationwide Housing Corporation is “at-will” meaning either you or the Company may terminate your employment at any time.