Customer Service Representative

1 day ago


Johnston, United States Veterans Sourcing Group Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Veterans Sourcing Group. As a key member of our Consumer Unsecured Merchant Financing team, you will be responsible for delivering exceptional customer service and advocating on behalf of our clients.

Key Responsibilities
  • Act as a customer advocate to ensure a high level of service is delivered.
  • Identify and respond to customer inquiries, providing accurate information and solutions.
  • Track customer interactions and record expressions of dissatisfaction.
  • Ensure daily work is completed according to policies and procedures.
  • Adhere to Call Quality and Operational standards.
  • Assist with additional duties as required.
Requirements
  • 1-2 years of related customer service experience.
  • Strong computer skills and ability to multitask.
  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment and navigate difficult situations.
  • Strong time management skills and ability to be coached regularly.
About Us

Veterans Sourcing Group is a leading provider of staffing solutions. We are committed to delivering exceptional service and supporting our clients and candidates.



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