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Scheduling Coordinator

2 months ago

Plymouth, United States Comfort Keepers - South Shore, Cape & Islands, MA Full time
Job DescriptionJob DescriptionScheduling CoordinatorHome Health AgencyComfort Keepers of the South Shore and Cape Cod is growing Our locally owned and operated office provides quality, compassionate in-home care services for the South Shore, Cape, and Islands in Massachusetts.
Job description
The scheduling coordinator for our home health agency is responsible for meeting the needs of customers regarding scheduling caregivers, updating customer and caregiver information, and acting as a point person for referrals and communications among referral sources, customers, nursing, caregivers, departments, and management.
Duties include:
-Creates, maintains, and updates a 24-hour schedule for caregivers utilizing an electronic medical recordkeeping system. This includes entering daily schedule changes and sick calls, creating schedules for new customers, and scheduling assessments with nursing and clinical staff.
-Maintains accurate information regarding personnel status by working with Payroll to ensure current and correct payroll.
Receives incoming calls related to all aspects of scheduling and coordination of customers and field staff.
-Interacts professionally with customers and their families and provides explanations and verbal reassurance as necessary.
-Fosters and maintains good working relationships with referral sources, caregivers, and office team
-Reviews referrals and enters all relevant data into EMR
-Provides regular feedback to all departments to address issues in a timely and effective manner
-Creates, maintains, and collaborates on reports detailing current customer and field staff statuses and needs
-Utilizes telephone, email, texts, EMR, or other platforms to communicate relevant information and contact staff
Qualifications:
High school diploma
Scheduling experience
Excellent communication, organization, and customer service skills
Healthcare experience
Medical Terminology
Ability to work in a team environment
Demonstrates an ability to be flexible, organized and function in stressful situations
Reliable attendance
Micro Soft Suite proficiency
Physical requirements - Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, telephone, and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in an office setting and moderate to loud occasionally.
Job Type: Full-time
Monday-Friday in the office and on-call hours as assigned
Benefits:
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time Off
Schedule:
  • Monday - Friday
  • 8:30 am – 5:00 pm
  • On-call responsibilities by rotation
Job Type: Full-time
Medical Specialty:
  • Home Health
Schedule:
  • Day shift
  • Monday to Friday
  • Weekend availability for on-call rotation
Ability to commute/relocate:
  • Plymouth, MA 02360: Reliably commute or planning to relocate before starting work (Required)
Education:
  • High school or equivalent required
  • Advanced degrees & relevant certifications preferred.
Experience:
  • Customer service: 1 year (Required)
  • Computer skills: 1 year (Required)
  • Scheduling: 3 years (Preferred)
Shift availability:
  • Day Shift (Required)
Work Location: In person
 

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