Remediation Project Manager, Account Coordination
4 weeks ago
- Minimum 4 years Project Management experience required
- University / College degree (BA) preferred
- PMI Certification is a plus
- Position requires a significant amount of phone and email correspondence, strong verbal and written communication skills required
- Experience in medical device industry is preferred
- Excellent customer service skills required
- Self-starter
- Strong analytical and problem-solving skills
- Negotiation and collaboration skills
- Errors would result in additional time and cost to the company, as well as potential loss of customer accounts
- All colleagues within Company including senior management
- Contracted Field service engineers, Project Managers, and Data Entry Clerks
- Customer representatives in Hospital Management including but not limited to Materials Management, Biomedical Engineering, and Clinical
- Assist Senior Managers in their decisions by data preparation and analysis
- Develop proposals with solid rationale
- Supervision is available for escalated issues
- Project Management skills: as primary liaison between the client and the Customer Accounts, the manager will act as the primary point of contact for all communication and approvals regarding resource allocation and account scheduling
- Support creation and maintenance of a Master Schedule to facilitate coordinated scheduling
- Create, communicate, and manage detailed plans with Customer Accounts
- Manage Resource allocations for account scheduling
- Co-manage assigned Resources (provide work location, schedule, instructions, etc.)
- Provide ongoing management of timelines and resource logistics (Change Management)
- Where appropriate, coordinate return of affected devices to a Company location
- Provide a forecast of Customer Account scheduling targets
- Document account statuses, provide Quality record
- Implement various business process improvement and automation initiatives
- Facilitate 3rd Party resource training
- Follow-up on KPIs associated with Resource performance to correct underperforming indicator
- Review / audit documentation, and support reconciliation of project records
- Assure compliance of project to applicable laws, regulations and standards, good business practices, and company documented procedures
- Communication skills: strong customer centric communication skills required to support project completion with minimal Customer impact
- Computer skills: proficient use of MS Excel, MS Outlook, Adobe Acrobat, and MS Word expected
- Other duties as assigned by supervisor
- Work environment may be an office or home setting
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