Team Leader

3 weeks ago


Houston, United States SpinXpress Full time
Job DescriptionJob Description

SpinXpress, an innovative laundry concept on the rise, is in search of a dynamic Team Leader to grow alongside us.


Our aim is to revolutionize the laundry industry by offering a highly convenient, contemporary, and secure experience.


Join us in reshaping how people perceive laundry, where your role as a Team Leader will be pivotal in ensuring our customers receive exceptional treatment and leave with smiles.


As a Team Champion, you will contribute to fostering a fun and adaptable work atmosphere that promotes teamwork and positivity.


We are looking for an individual with a personable, motivated, and professional demeanor, capable of leveraging their past experience to lead a team, supervise daily operations, and evolve with us.


The ideal candidate will possess a robust background in retail or food service.


What we provide:

  • Competitive base pay and bonus structure.
  • Flexible yet consistent work schedules.
  • Relaxed work environment.
  • An opportunity to play a significant role in the organization's growth.
  • A unique chance to collaborate with a startup in the consumer services sector that is on the brink of a breakthrough.


Prepare to advance your career by helping us establish a service that is on the path to widespread acceptance. Get set to elevate your professional journey with us.

Compensation:

$16 hourly

Responsibilities:

  • Develop and Motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences.
  • Create a workplace culture that is consistent with SpinXpress goals and identify the mission, vision, and values of SpinXpress. 
  • Recruit, interview, select, hire, and employ an appropriate number of people for your team.
  • Coach, mentor, and develop team, including overseeing new employee onboarding.
  • Schedule staff effectively to meet and exceed the day-to-day operations and maintain optimal customer service levels. 
  • Handle cash management and transactions accurately. 
  • Provide oversight and direction to all team members in accordance with SpinXpress Policies and Task Lists.
  • Participation in and execution of promotional programs.
  • Provide a consistent quality product to the customer while keeping costs low.
  • Addresses customer concerns, issues, and claims in a timely and satisfactory manner.
  • Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels. 
  • Train employees in processing sales and upselling to customers.
  • Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
  • Empower employees to take responsibility and expect accountability with consistent feedback.
  • Develop strategies that team members can use to better reach a project’s goal.
  • Assign tasks to team members and validate completion.
  • Determine the completion timeline and monitor progress to keep the project on track and on schedule.
  • Communicate clear instructions to team members.
Qualifications:

  • Minimum of 2 years of leadership experience.
  • On-the-job training.
  • Excellent communication skills.
  • Confidence and skillful negotiating skills.
  • Strong organizational skills to give the team direction.
  • Knowledge and experience with inventory management.
  • A constant drive to improve the experience of our users and our internal processes: "How can I make things better?"
  • Your schedule is flexible and will be willing to work holidays, weekends, evenings, and on-call when necessary.
  • History of achieving and consistently exceeding professional goals.
  • Enjoy being in a dynamic job where no task is above or below you.
About Company

About Us

Here at SpinXpress, our Mission is to deliver a fun environment and experience while at work. Keeping our focus on providing an Excellent Customer Service Experience within our facilities and in our communities –Clean, Bright, and Safe – That’s The SpinXpress Way


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