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Starbucks Team Leader

2 months ago

Houston, Texas, United States Compass Group, North America Full time

Company Overview:

Compass Group, North America is a leading provider of food and support services, dedicated to delivering exceptional experiences across various venues.

Position Title: Starbucks Team Leader

Job Summary:

As a Starbucks Team Leader, you will play a crucial role in ensuring operational excellence and delivering outstanding customer service. Your leadership will help create a welcoming environment for both customers and team members.

Key Responsibilities:

  • Exhibit integrity and knowledge that reflects the values and mission of Starbucks.
  • Maintain composure during peak times to ensure smooth operations and set a positive example for the team.
  • Evaluate customer needs and communicate effectively with management to enhance the customer experience.
  • Support the training of new team members through constructive feedback and encouragement.
  • Foster a positive team atmosphere by addressing morale and performance issues promptly.
  • Deliver exceptional customer service by understanding and responding to individual customer needs.
  • Build strong relationships with team members by recognizing their motivations and concerns.
  • Oversee store operations during scheduled shifts, including opening and closing tasks.
  • Adhere to operational policies and procedures to ensure a safe working environment.
  • Ensure compliance with cash handling and register policies.
  • Monitor team performance to guarantee high-quality service delivery.
  • Maintain consistent attendance and punctuality.
  • Prepare and serve beverages and food items according to established standards.
  • Recognize and celebrate team achievements to promote a culture of appreciation.
  • Utilize operational tools to enhance efficiency during shifts.

Qualifications:

  • Consistent attendance and punctuality.
  • Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.
  • Experience in a customer-facing role with a focus on service excellence.
  • Ability to coach and guide team members effectively.
  • Prior experience in delegating tasks and coordinating team efforts.

Benefits:

  • Access to early wage payment options.
  • Employee shopping programs and discounts.
  • Health and wellness initiatives.
  • Support through employee assistance programs.

We are committed to fostering a diverse and inclusive workplace, ensuring equal opportunities for all applicants.