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Sales Case Manager

2 months ago

Harrisburg, United States Care and Help Home Care Full time
Job DescriptionJob DescriptionAbout Care & Help
Choosing home care services in Philadelphia can be a difficult and uncertain decision. Care & Help Home Care, LLC is a trusted home healthcare provider within the Philadelphia area that is committed to providing home care services that are transparent, professional, and excellent. Our large staff of caregivers and home health aides are experienced and screened to be able to provide non-skilled and non-medical services for seniors.

Job Summary:
The Sales Case Manager drives business growth and revenue by building and maintaining relationships with healthcare professionals, referral sources, and potential clients. This position promotes the company’s services, conducts assessments, and guides clients through the enrollment process. The Sales Case Manager acts as a liaison between the agency and clients, ensuring a smooth transition to home health care services and fostering long-term partnerships with healthcare providers.

Essential Duties and Responsibilities:  
  • Identify and develop new business opportunities through targeted marketing, networking, and prospecting activities.
  • Conduct thorough assessments of potential clients to determine their home health care needs and eligibility for agency services.
  • Deliver persuasive sales presentations to healthcare professionals, community organizations, and potential clients, highlighting the agency's services and benefits.
  • Build and maintain relationships with physicians, hospitals, skilled nursing facilities, and other healthcare organizations to generate referrals.
  • Guide clients and their families through the enrollment process, ensuring all necessary paperwork and documentation are completed accurately and efficiently.
  • Maintain regular communication with clients, their families, and healthcare professionals to address inquiries, provide updates, and address concerns.
  • Conduct market research and analysis to identify trends, competitors, and potential growth areas for the agency's services.
  • Collaborate with the care management team to ensure a smooth transition of clients from referrals to receiving home health care services.
  • Track and report on sales activities, client interactions, and business development progress to management.
  • Set and achieve sales targets, revenue goals, and performance objectives aligned with the agency's strategic plan.
  • Stay updated on industry trends and attend sales training to enhance selling skills and product knowledge.
  • Ensure compliance with all relevant regulations and ethical standards in sales and marketing activities.
  • Perform other related duties as assigned.
Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor's degree in marketing, healthcare administration, or a related field. Relevant experience in sales and marketing in the healthcare or home health care industry is preferred.
  • Proven record of accomplishment of successful sales and business development in a competitive market.
  • Strong interpersonal and communication skills to build relationships and engage effectively with clients and healthcare professionals.
  • Empathy and sensitivity to understand clients' needs and concerns and provide appropriate solutions.
  • Knowledge of home health care services, regulations, and payer sources (e.g., Medicare, Medicaid, private insurance).
  • Persuasive presentation skills to effectively display the agency's services to potential clients and referral sources.
  • Self-motivated and results-driven, with the ability to work independently and meet sales targets.
  • Familiarity with sales software, customer relationship management (CRM) systems, and Microsoft Office applications.
  • Ability to travel within the designated sales territory to meet with potential clients and referral sources.
Physical Demands:
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
Work Environment:
The Sales Case Manager primarily works in the field, engaging with healthcare professionals, referral sources, and potential clients. The role may also involve some office work handling administrative tasks and reporting. The work schedule may vary, including occasional evenings or weekends to accommodate sales meetings and events. The Sales Case Manager may need to travel within the designated sales territory to build relationships and drive business growth.
 

ABOUT CARE AND HELP HOME CARE, LLC CARE AND HELP HOME CARE, LLC (“Company”) provides non-skilled services to individuals in their homes or other independent living environments. These services include (but are not limited to) assistance with self-administration of medications, personal care such as assistance with personal hygiene, dressing, and feeding, homemaking such as assistance with household tasks housekeeping, shopping, meal planning and preparation, and transportation, companionship, respite care such as assistance and support provided to the family; and other non-skilled services. We conduct criminal background checks when required on all staff. We also conduct physicals and tuberculosis screenings for all direct care workers and office staff with direct consumer contact upon hiring and on a yearly basis. The direct care workers of the Company are required to complete a minimum of forty (40) hours of experience or practical training and a competency evaluation, or a state certification program. This training includes information regarding personal hygiene, safe transfer techniques, infection control, and basic nutrition. All direct care workers of our company also receive supervised practical training before having direct contact with a consumer or verification of prior experience.

CARE AND HELP HOME CARE, LLC (“Company”) does not discriminate on the basis of race, color, national origin, ancestry, religious creed, non-job related handicap or disability, sex (which includes: sex assigned at birth, sexual orientation, gender identity, gender expression, gender transition, or transgender identity), age, use of a guide or support animal because of: blindness, deafness, or physical handicap, or any other characteristic protected by law (each, a “Protected Characteristic”). Further, the Company complies with the provisions of the Federal Civil Rights Act of 1964, the Pennsylvania Human Relations Act and all other applicable laws related to discrimination and fair employment practices. Accordingly, no person shall, on the grounds of any Protected Characteristic, be excluded from participation in, be denied benefits of, or otherwise be subject to discrimination in the provision of any care service provided by our agency.

DISCLAIMERS The company, in considering your application for employment, may verify the information set forth on this application and obtain additional information related to your background. We offer reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance to accommodate a disability, you may request an accommodation at any time.

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