Current jobs related to Service Delivery Manager - Plano - Wisdom InfoTech

  • Service Delivery Leader

    1 month ago

    Plano, United States Palo Alto Networks Full time

    Job DescriptionJob DescriptionCompany DescriptionOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting...

  • Service Delivery Leader

    1 month ago

    Plano, United States Palo Alto Networks Full time

    Job DescriptionJob DescriptionCompany DescriptionOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting...

  • Service Delivery Leader

    2 weeks ago

    Plano, United States Palo Alto Networks Full time

    Job DescriptionJob DescriptionCompany DescriptionOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting...

  • Service Delivery Leader

    1 month ago

    Plano, United States Palo Alto Networks Full time

    Job DescriptionJob DescriptionCompany DescriptionOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting...

  • Network Operation Engineer

    1 week ago

    Plano, United States Saxon Global Full time

    Summary: Sr. Network Operation Engineer (Bilingual Japanese) will need to manage all aspects of the network operations including vendors and partners to achieve goals on network operation services with an enthusiastic willingness to contribute. The Sr. Network Operation Engineer must have rich experience managing enterprise networks, architecture design,...

  • Network Operations Engineer

    2 days ago

    Plano, Texas, United States InterSources Full time

    Job SummaryInterSources is seeking a highly skilled Network Operations Engineer - Service Delivery Manager to join our team. As a key member of our network operations team, you will be responsible for ensuring the smooth operation of our large-scale enterprise network environments.Key ResponsibilitiesServe as an escalation point to resolve network operation...

  • IT Service Manager

    2 weeks ago

    Plano, United States LaSalle Network Full time

    As an IT Service Manager, you will serve as an Incident and Change Leader under minimal supervision within the IS Operations team. This requires a high level of availability to respond to reports of major incidents, follow through on associated RCAs and run the weekly CAB meeting. In this role, it is imperative to have exceptional communication skills, a...

  • Loan Delivery Support Specialist

    4 weeks ago

    Plano, United States Service First Mortgage Full time

    Job DescriptionJob DescriptionAt Service First, our core values guide our actions and shape our culture. We foster innovation and embrace dynamic growth, not only for our benefit but for the benefit of everyone involved.We actively seek out creative thinkers who approach problems from fresh perspectives. Our team members are encouraged to challenge...

  • Delivery Program Manager

    5 days ago

    Plano, Texas, United States Bank of America Full time

    Job SummaryThis role is responsible for planning and coordinating the execution of project/small program deliverables, requiring the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and...

  • Application Delivery Services Solutions Engineer

    1 month ago

    Plano, Texas, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Project Delivery Manager

    3 weeks ago

    Plano, United States The Automation Company Full time

    Job Title: Project Delivery Manager (Contract)Location: RemoteCompensation: $40-50 per hourCommitment: 60 hours per month (~15 hours per week)Job Overview:We are seeking an experienced Project Delivery Manager to join our team in a fractional capacity. In this role, you will be responsible for managing the successful delivery of client projects, with a focus...

  • Project Delivery Manager

    3 weeks ago

    Plano, United States The Automation Company Full time

    Job Title: Project Delivery Manager (Contract)Location: RemoteCompensation: $40-50 per hourCommitment: 60 hours per month (~15 hours per week)Job Overview:We are seeking an experienced Project Delivery Manager to join our team in a fractional capacity. In this role, you will be responsible for managing the successful delivery of client projects, with a focus...

  • Loan Delivery Support Specialist

    3 weeks ago

    Plano, United States Service First Mortgage Full time

    Job DescriptionJob DescriptionAt Service First, our core values guide our actions and shape our culture. We foster innovation and embrace dynamic growth, not only for our benefit but for the benefit of everyone involved.We actively seek out creative thinkers who approach problems from fresh perspectives. Our team members are encouraged to challenge...

  • Loan Delivery Support Specialist

    3 weeks ago

    Plano, United States Service First Mortgage Full time

    Job DescriptionJob DescriptionAt Service First, our core values guide our actions and shape our culture. We foster innovation and embrace dynamic growth, not only for our benefit but for the benefit of everyone involved.We actively seek out creative thinkers who approach problems from fresh perspectives. Our team members are encouraged to challenge...

  • Application Delivery Services Solutions Engineer

    1 month ago

    Plano, Texas, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...

  • Enterprise Support Delivery Manager

    2 days ago

    Plano, Texas, United States Palo Alto Networks Full time

    Job DescriptionAbout the RolePalo Alto Networks is seeking an experienced Enterprise Support Delivery Manager to join our team. As a key member of our Technical Support team, you will be responsible for leading a team of Technical Support Engineers and providing strategic support to our customers.Key ResponsibilitiesLead daily operations of a team of...

  • Nurse Manager Labor and Delivery

    3 months ago

    Plano, United States Medical City Plano Full time

    Description IntroductionDo you want to join an organization that invests in you as a(an) Nurse Manager Labor and Delivery? At Medical City Plano, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsMedical City Plano, offers a total rewards package that...

  • Nurse Manager Labor and Delivery

    3 months ago

    Plano, United States Medical City Plano Full time

    Description IntroductionDo you want to join an organization that invests in you as a(an) Nurse Manager Labor and Delivery? At Medical City Plano, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsMedical City Plano, offers a total rewards package that...

  • Nurse Manager Labor and Delivery

    3 months ago

    Plano, United States Medical City Plano Full time

    Description IntroductionDo you want to join an organization that invests in you as a(an) Nurse Manager Labor and Delivery? At Medical City Plano, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsMedical City Plano, offers a total rewards package that...

  • Nurse Manager Labor and Delivery

    1 month ago

    Plano, United States Medical City Plano Full time

    Job DescriptionDescription IntroductionDo you want to join an organization that invests in you as a(an) Nurse Manager Labor and Delivery? At Medical City Plano, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsMedical City Plano, offers a total rewards...

Service Delivery Manager

1 month ago

Plano, United States Wisdom InfoTech Full time
Job DescriptionJob DescriptionJob Title: Service Delivery Manager Location: Plano, Texas Job Description

We are looking for an IT support service delivery manager to manage and coordinate the daily operations of our IT support team. You will be the single point of contact (SPOC) for the customer, and responsible for ensuring that the IT systems and services of the customer are running smoothly and efficiently, and that our internal and external customers receive timely and quality support. This position requires 8 hours / business days IT Service Desk and 8 hours on call operation service and may be required to join the team on various shifts including holidays, weekends, and evenings in case of severe incidents. This position will provide leadership, guidance, and direction to Leads, network operation support staff members, and be the escalation point for customer inquiries, and provide high quality customer support.

  • Lead, coach, and motivate a team of one network engineer and four service desk members, including those from subcontractors, who are working onsite at the client's office. In addition, there will be other backend support engineers for the infrastructures and endpoints who are working remotely.
  • Ensure that all service deliverables are clearly defined and communicated internally and externally.
  • Monitor and report on the performance and availability of the customer's IT infrastructure, network, and applications.
  • Manage and prioritize the IT support tickets and requests and ensure that they are resolved within the agreed service level agreements (SLAs).
  • Coordinate and collaborate with other IT teams and vendors, including those who are working remotely, to provide end-to-end IT support and solutions.
  • Develop and implement IT policies, procedures, and best practices, and ensure that they are followed by the IT support team and the users.
  • Identify and analyze IT issues and risks, and propose and implement improvement actions and preventive measures.
  • Provide technical guidance and training to the IT support team and the users, and keep them updated on the latest IT trends and developments.
  • Perform reporting and analysis, track and measure key performance indicators (KPIs) and SLAs, and provide regular and ad-hoc reports, including but not limited to incident reports, to the customer and the management.
  • Manage IT projects, plan and allocate resources, monitor and control progress, and ensure timely and successful delivery.
  • Serve as an escalation point to resolve service delivery issues and coordinate resolution of high impact issues. Handle complaints and feedbacks, and ensure customer satisfaction and retention.
  • Drive continuous improvement and innovation, and seek opportunities to enhance the quality and efficiency of the IT support services.
Requirements
  • Bachelor's degree in computer science, information technology, or related field, or equivalent work experience.
  • At least seven years of experience in IT support, service desk, or network administration, with at least two years of experience in a service delivery or management role.
  • Strong knowledge and skills in IT infrastructure, network, and applications, including Windows, Linux, Active Directory, Office 365, Exchange, SharePoint, Cisco, and cloud services.
  • Excellent communication, interpersonal, and customer service skills, with the ability to communicate effectively with different levels of stakeholders, both verbally and in writing.
  • Strong problem-solving, analytical, and decision-making skills, with the ability to troubleshoot and resolve complex IT issues in a timely and efficient manner.
  • Strong experience in continuous improvement initiatives throughout Infrastructure focused on operational efficiency, service quality, and governance/compliance.
  • Strong leadership, coaching, behavioral reinforcement, organization, and analytic skills required.
  • Highly organized, detail-oriented, and self-motivated, with the ability to work independently and as part of a team.
  • Flexible and adaptable, with the ability to work under pressure and handle multiple tasks and changing priorities.
  • Certifications in ITIL, CompTIA, Microsoft and Cisco are preferred.