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Network Operations Engineer

2 months ago

Plano, Texas, United States InterSources Full time

Job Summary

InterSources is seeking a highly skilled Network Operations Engineer - Service Delivery Manager to join our team. As a key member of our network operations team, you will be responsible for ensuring the smooth operation of our large-scale enterprise network environments.

Key Responsibilities

  • Serve as an escalation point to resolve network operation issues and coordinate the resolution of high-impact issues.
  • Take over network operations support fully from the network implementation team after the cutover/change of the new network environment.
  • Take ownership of network service delivery - Ensure that all service deliverables are clearly defined and communicated.
  • Interface with business areas and effectively translate business needs into technology-based business solutions.
  • Provide strong customer service orientation and have a strong passion to improve technical/non-technical knowledge/skills in order to fulfill customers' expectations.
  • Lead, coach, and reinforce behavioral skills to ensure high-performing team members.
  • Utilize strong organization and analytic skills to drive business outcomes.
  • Develop and implement effective problem-solving skills to resolve complex network issues.
  • Cultivate strong collaboration and relationship management skills to drive business success.
  • Utilize excellent Microsoft Office skills, including the products and web-based business applications.

Minimum Qualifications and Competencies

  • Japanese/English bilingual (Must)
  • 7+ years of hands-on work within large-scale enterprise networking environments.
  • Fundamentals of Networking and demonstrated experience supporting large-scale enterprise network environments.
  • Good level understanding of TCP/IP routing and switching, along with network design best practices (CCNP Level)
  • Good level understanding of dynamic routing (OSPF, EIGRP, BGP, etc.), Network Security (Firewall, NAC, etc.), Switching topologies on both Wired/Wireless networks, and Cloud/Virtual networking. (CCNP Level)
  • Ability to interface with business areas and effectively translate business needs into technology-based business solutions.
  • Strong customer service orientation.
  • Having strong passion to improve technical/non-technical knowledge/skills in order to fulfill customers' expectations.
  • Strong leadership, coaching, behavioral reinforcement
  • Strong organization and analytic skills
  • Excellent problem-solving skills
  • Strong collaboration and relationship management skills
  • Excellent Microsoft Office skills, including the products and web-based business applications.