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Manager, Branch

2 months ago

New York, United States Municipal Credit Union Full time
Job DescriptionJob Description

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

About the Job:

The Branch Managers have the importance of managing and leading all aspects of the branch performance while consistently upholding MCU’s core values. You will be responsible for efficiently managing all functions, staffing, and daily operations of a branch or multiple branches. This means leading branch staff to achieve company goals, support the mission and visons of MCU and always have the member’s experience in mind. You will drive performance and member loyalty through consultative interactions with our members and solutions that help them achieve financial well-being. Accountable for risk management and compliance. Build a high performing team through the attraction, on-boarding, coaching and development of branch team members. Branch Manager is a critical role to MCU, with variety of responsibilities. As a Branch Manager you will be actively involved and represent MCU in your local community. Being a part of the community, attending community events and supporting the community will be an expectation. At MCU, we believe that supporting our communities is instrumental to our Credit Union and its members

What you’ll be responsible for:
  • You will manage HR activities including, hiring, coaching, performance evaluations, and compensation decisions as necessary, you will also mentor and support employees while holding them accountable to service, operations and sales goals
  • You will develop and manage a branch business plan aimed at specific goals. You will direct and actively participate in strategy and tactics including being active in your local community, outbound calling, in-branch selling, branch campaigns, service calls. Along the way you will evaluate areas of need to deepen member relationships. Branch Teams will look to you for mentorship, coaching and training to assist in meeting our member’s financial goals and delivering a meaningful member experience, and any other topics to keep the team engage and performing as per MCU’s core values and mission.
  • You will perform a wide range of administrative and supervisory duties including the development of branch goals and financial targets, in-branch sales and outside sales. As the Branch Manager, you will instruct, coach, supervise and assist in their professional development. You may undertake special projects relating to department services as assigned.
  • Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

  • Specific duties include, but are not limited to, the following:

    • Proven ability to coach, develop and retain a highly engaged team
    • Personable nature with good member experience service skills, both verbal and written as well as a strong presentations kills
    • Community affiliations to nonprofit organization
    • Able to work and leverage technology to help our members and team
    • Willingness to enthusiastically manage constantly changing priorities
    • Strong planning and organizational skills
    • An eagerness to collaborate across all lines of business.
    • Responsible for staffing the branch, including recruiting/identifying talent, interviewing and selecting branch team
    • Develops a comprehensive understanding of members’ financial needs and recommends products and services to help the members achieve their financial goals
    • Develop partnerships with center of influence and networks in the community to identify prospective member referrals and service opportunities
    • Leads by example and ensures consistent delivery of distinctive service for all our members
    • Manages and coaches to the delivery of a differentiated member experience. Coaches team to confidently engage with members in technology enabled interactions, providing solutions and advice oriented consultation that improves member financial well-being.
    • Leads effective problem resolution, making banking easy for our members. Connects all of MCU, delivering a seamless member experience in an omni channel environment.
    • Responsible for successful onboarding and training of new employees
    • Implements strategies that increase productivity and enable sales target achievement.
    • Attends weekly manager’s meetings.
    • Facilitates and empowers the team to conduct morning huddles and monthly staff meetings to develop and inform staff.
    • Manage the branch office in an efficient and cost-effective manner.
    • Cultivate professional business relationships with organizations in the community.
    • Coach, motivate, and mentor all staff to achieve and support service excellence.
    • Implement and monitor sales and cross-selling programs to reach established goals.
    • Manage staffing, scheduling, performance evaluations, and make disciplinary recommendations as necessary.
    • Takes personal ownership to deliver results. Empowers and trusts others in decision making.
    • Disseminate information regarding changes in policy, procedure, and products and services offerings in a timely manner.

  • Control branch expenses within budgetary constraints.

    • Ensure branch operational integrity and be “audit ready.”
    • Comply with BSA and SAR requirements.
    • Travel and work at other branch locations as required.
    • Perform other duties as required
What you’ll bring:
  • Bachelor’s degree in business management/administration or equivalent work experience.
  • Minimum five years of branch or managerial experience.
  • Excellent written and verbal communication skills.
  • Excellent organizational ability in a high-pressure environment.
  • Proficiency in Microsoft Office Suite.
  • Available to work flexible hours.
  • Highly ethical.
  • Available to work Saturdays


Why you’ll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following:

Results – You’ll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive.

Agility – You’ll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.

Integrity – You’ll act professionally and positively. Build trust, be upfront and communicate thoroughly.

Teamwork – You’ll work to achieve common goals as part of ONE TEAM.

Ownership – You’ll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.

Belonging – You’ll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued.

We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us.

What we can offer you:

Competitive compensation, medical and dental benefits.

401K with employer contribution

Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary: $78,400.00 To 98,000.00