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Support Services Navigator

2 months ago

Boston, United States Action for Boston Community Development Full time
Job DescriptionJob DescriptionDescriptionThe Bridges Returning Citizens Center helps returning citizens develop the employment and communication skills and connection to their community that they need to succeed outside of prison. Join us as a Support Services Navigator in creating a supportive and enriching environment for our community. If you are passionate about community development, possess the required skills, we invite you to apply.
Key Responsibilities
  • Provide educational and personal counseling to participants in order to establish educational and occupational goals and suitability as well as identify skill development necessary to secure desired program’s outcomes.
  • Provide one-on-one case management, assessment and coaching to participant caseload. 
  • Provide supportive counseling to ensure adequate program attendance and to resolve any discipline or communication problems between student and staff.
  • Take the lead responsibility to ensure that information concerning the program and recruitment and outreach of prospective students is carried out in all neighborhoods and all groups of eligible students.
  • Utilize participants’ engagement in program to identify to identify supportive service needs, provide related counseling as required, and make appropriate referrals.
  • Lead and/or assist new participants in job training or educational programs to which assigned, and assist them in their successful participation.
  • Conduct weekly support workshops for the diverse population of Program participants.
  • Maintain counseling records, record related assessment data, and Individual Service Strategies.
  • Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise
  • A minimum of a high school diploma/GED or equivalent, 1-3 years of relevant experience and some college coursework or professional certification required. 
  • A Bachelor's degree in education, social work, human services, social science or related field is preferred.
  • Demonstrated knowledge of working with a diverse customer base, knowledge of Boston’s neighborhoods, and familiarity with local childcare business.
  • Excellent interpersonal and communication skills, as well as strong planning and time management skills.
  • Bilingual skillsare preferred, not required.
  • Flexibility, initiative, and ability to work in a team required. 
  • Ability to deal sensitively and effectively with individuals of diverse socio-economic and cultural backgrounds.

Why Work Here
  • Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
  • Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
  • Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
  • Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
  • A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
  • Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.