Healthcare Navigator

1 week ago


Boston, Massachusetts, United States Boston Health Care for the Homeless Program Full time
Job Title: Clinic Care Coordinator

Job Summary:

We are seeking a skilled Clinic Care Coordinator to join our Recovery Team at Boston Health Care for the Homeless Program. As a Clinic Care Coordinator, you will play a vital role in providing warm hospitality and welcoming to our patients, while also ensuring meticulous organization and a commitment to supporting people who use drugs where they are.

Responsibilities:


  • Oversee the walk-in/Open Access schedule and ensure that patients know where they are in this schedule and know the plan that the team is formulating to address their needs.
  • Provide recovery navigation services to individuals in our program, helping them connect to both internal and external recovery supports and programs.
  • Manage intakes, data questionnaires, recovery rewards payments, and raffles and other prizes for people in our stimulant treatment program.
  • Provide backup for community engagement activities like educational lunches, health fairs, and other events.
  • Support team meetings including coordinating schedules, minutes, records of case reviews, and managing voicemail and fax inboxes.


Qualifications:


  • Demonstrated commitment to harm reduction, reducing stigma, and working together with people experiencing addiction or recovery.
  • Understanding of issues related to homelessness, poverty, and racism, and how these influence the lives of people living with substance use disorders.
  • Experience in administrative roles, including maintenance of databases or patient/customer lists; comfort with programs like Microsoft Excel and ability to learn to use electronic medical records.
  • Experience or skills in welcoming or hospitality: and managing patient or customer flow, and helping patients or customers manage anxiety or frustration.
  • Experience in helping people navigate complex medical or social systems, for instance in case management, patient navigation, recovery support, or similar.
  • Ability to work with anxious, uncomfortable, or upset people and help them reach their goals; and ability to build long-term friendly relationships with customers or patients.


Compensation and Benefits:


  • The compensation starts at $22.07 per hour and increases with years of experience.
  • BHCHP full-time employees are eligible for our competitive time off policy of 4 weeks' vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount.


About Us:

Boston Health Care for the Homeless Program is committed to ensuring unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. We are committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

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