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Customer Service Specialist
3 months ago
Overview of the Company:
Innovative Pest Control is a pest management company located in Tyler, TX, with a longstanding reputation for excellence. We are dedicated to providing exceptional pest control services to our clients. We are looking for a highly organized and dynamic Customer Service Specialist to join our team and contribute to our continued growth. Do you love making clients happy, being part of a team, working for a family owned company, and enjoy leading team trainings? Then apply to join our team.
Position: Customer Service Specialist (Customer Service Representative)
Location: Tyler, TX
Type: Full-Time (Monday - Friday, 8am to 5pm)
Job Description:
Innovative Pest Control is seeking a Customer Service Specialist to join our team. Your role will be critical in ensuring the efficient operation of our office and delivering exceptional customer service. Collaborating closely with a team, you will oversee daily duties, manage client inquiries, and improve overall efficiency.
Responsibilities:
The following are the responsibilities:
- Managing daily tasks, including scheduling and record-keeping
- Handling client inquiries and providing exceptional customer service over the phone and in person
- Assisting in managing appointments and scheduling pest control services
- Maintaining accurate and organized client records in our database
- Assist in revising customer service training program.
- Collaborating with the team to ensure timely and accurate billing and invoicing (Accounts Receivable).
- Preparing reports and presentations as needed for management
- Helping maintain a clean and organized office environment
- Providing support to technicians in the field as necessary
Qualifications:
- A high school diploma or equivalent is required; an associate's or bachelor's degree is preferred.
- Must have proven experience in office administration, customer service, and payroll processing in a fast-paced environment.
- Strong organizational and time management skills required.
- Excellent communication skills, both written and verbal, with customer support experience.
- Must be proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Detail-oriented with a high level of accuracy.
- Ability to multitask and prioritize tasks effectively.
- Must have a professional and friendly demeanor.
- Willingness to learn and adapt is a must.
Benefits:
- Comprehensive training and development opportunities.
- Health and dental benefits package.
- Paid time off and holidays.
- Positive and collaborative work environment.
- Opportunity for advancement within the company.
Application Instructions:
Suppose you are a motivated and organized individual passionate about delivering exceptional customer service and contributing to a team's success. In that case, we invite you to apply for the Customer Service Specialist position at Innovative Pest Control. Please apply with the provided link.
Innovative Pest Control is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
