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Regional Manager of Property Operations

4 months ago

New Orleans, United States Millennia Housing Management Full time
Job DescriptionJob Description


Position Overview

The Regional Property Manager is responsible for executing and communicating the company's direction to various communities in the assigned portfolio. The Regional Property Manager must have a proven track record in managing a portfolio of Market Rate, Low-Income Housing (Section 8/HUD), Rural Development Properties (1000+ units), be an excellent communicator, motivator, and a hands-on manager.

The Regional Property Manager will work closely with Property Managers and Maintenance Supervisors in their regions to ensure the implementation and execution of all corporate policies and procedures.

Essential Functions and Responsibilities

  • Responsible for reviewing and approving all property purchases with complete adherence to the expense budget while serving as business managers who mentor, coach, supervise and develop site staff.
  • Collaboratively work with Property Managers and Maintenance Supervisors to comprehensively ensure the timely preparation of rent-ready apartments to meet the market demand.
  • Accountable for property risk management, safety standards, and employee and resident liability.
  • Responsible for taking care of all escalated complaints from residents.
  • Supports the communities to achieve budget and regularly monitors each community budget within the portfolio.
  • Reviews financial statements, compared to budget and accounts for monthly variances.
  • Implements new strategies or recommends budget adjustments when needed to meet community objectives and goals.
  • Monitors and manages the portfolio rental rates to maximize income, participating in Revenue Management pricing calls.
  • Monitors maintenance for each community within the portfolio.
  • Oversees capital improvements that are part of the property strategy.
  • Approves payroll, accounts payable, large purchase orders, and expense reports.
  • Coach Property Managers and on-site staff on how to provide positive experiences and high-level customer service.
  • Mitigate and resolve complex resident concerns, and partner with additional departments, and utilize resources as needed to resolve escalated resident matters.
  • Maintain strong vendor relationships.
  • Attend local events and fairs to stay aware of industry standards and development.
  • Serve as liaison between communities and Regional Vice Presidents to communicate financial and operational performance.
  • Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience

  • BS/BA degree in business, finance, real estate, or a related field is preferred.
  • Training certification HCCP, COS is preferred.
  • Minimum 3 - 5 years experience as a Regional Property Manager with oversight of a minimum of 1000 units.
  • 5 or more years experience with HUD, affordable housing, LITC, project-based section 8, and REAC/MOR audits.
  • Knowledge of one-site property management software is a plus.
  • Experience in preparing annual budgets and analyzing variance reports is required.
  • Coach property managers and on-site staff on how to provide positive residence experiences and high-level customer service.
  • Proven ability to mitigate and resolve complex resident concerns. Partner with additional departments and utilize resources as needed to resolve escalated resident matters.
  • Maintain strong vendor relationships.
  • Attend local events and fairs to stay aware of industry standards and developments.
  • Serve as liaison between communities and Operations leadership to effectively communicate financial and operational performance.

Work Conditions & Physical Demands

  • Able to work independently or as a team member to assist employees and managers with special projects.
  • Strong collaboration skills – works well across functional areas—excellent relationship-building skills; able to collaborate with various levels of the organization.
  • The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 20 pounds and push 13-25 pounds.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Expected Hours of Work & Travel


  • Days and work hours are generally Monday through Friday and frequent weekend shifts.
  • Heavy travel is expected.