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Job DescriptionJob Description

Hansen Talent Group is hiring a Technology Support Analyst to work on site in a call center environment in Columbia, SC. This position has a lot of room for growth within a large enterprise

This role will actively resolve the day-to-day technical needs of customers by managing problems and solutions.

What you'll do:

  • Receive and respond to customers for technical support or services.
  • Enter requests utilizing appropriate tools and processes.
  • Thoroughly document communication with customers and complete requests or issues of basic complexity.
  • Identify actual or potential problems and escalate problems to appropriate higher-level professionals when necessary.
  • Complete administrative and other area related tasks.

Requirements and Qualifications:

  • Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry.
  • Strong customer service skills and good problem solving skills.
  • Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
  • Understands basic technical problems and solutions in relation to the business environment.
  • 1+ year(s) technical call center experience preferred.

**Candidates must be able to obtain C2 clearance.