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IT Support Analyst

2 months ago

Columbia, United States Vector Consulting, Inc Full time

Our government client is looking for experienced IT Support Analyst on a 6 months renewable contract opportunity in Columbia, SC.


Role: IT Support Analyst


SCOPE OF THE PROJECT:

IT TECHNICAL SUPPORT FOR AGENCY HEARINGS INCLUDING ENDPOINT DEVICES FOR CENTRAL AND REMOTE LOCATIONS.

DAILY DUTIES / RESPONSIBILITIES:

• WORKS UNDER LIMITED SUPERVISION AS THE AGENCY SUPPORT TECHNICAL LEAD. WILL PERFORM THE FOLLOWING: DAILY ADMINISTRATION, PLANNING, INSTALLATION, CONFIGURATION, MAINTENANCE, DEPLOYMENT, DOCUMENTATION CREATION, TESTING AND TRAINING.

• UPDATES TICKETS IN THE TICKETING SYSTEM ON ALL IT-RELATED ISSUES AND ENSURES AUDIT LOGGING IS KEPT UP TO DATE.

• MONITORS AND LISTENS TO HEARINGS WITHIN THE BOARD ROOM TO PROVIDE IMMEDIATE ASSISTANCE TO HEARING PARTICIPANTS.

• MUST BE COMFORTABLE WITH LISTENING TO SENSITIVE IMFORMATION INCLUDING THE DISCUSSION OF VIOLENT AND EXPLICIT CRIMES, VICTIM EXPERIENCES, ETC.

• ASSISTS VIRTUAL PUBLIC PARTICIPANTS.

• PROFESSIONAL BEHAVIOR AND BUSINESS ATTIRE IS REQUIRED IN THE COURT ROOM FOR THIS POSITION.

• WORKS WITH VENDOR SUPPORT AND IT LEADERSHIP TO ENSURE ALL SYSTEMS ARE OPERATIONAL INCLUDING REPORTING, DOCUMENTING AND RESOLVEING OUTSTANDING ISSUES.

• CONDUCTS WEEKLY TESTING TO ENSURE ALL EQUIPMENT, USERS, AND SYSTEMS ARE OPERATIONAL FOR CENTRAL AND REMOTING LOCATIONS.

• ASSISTS IN PREPARING AND MANAGING DEVICES FOR WINDOWS, IOS, POLY, CISCO, VIDEO CONFERENCING, ETC..

• SUPPORTS, UPDATES, AND MANAGES HARDWARE, SOFTWARE AND SOFTWARE MANAGEMENT SYSTEMS INCLUDING WEBEX, TEAMS, POLY, WINDOWS APPS, IOS APPS, RECORDING SOFTWARE, GOODREADER, WINSCP.

• OTHER DUTIES AS ASSIGNED.

REQUIRED SKILLS (RANKED IN ORDER OF IMPORTANCE):

• STRONG PERSONAL, ETHICAL, AND MORAL STANDARDS.

• UNDERSTANDING OF DESKTOP SUPPORT CONCEPTS AS IT RELATES TO TROUBLESHOOTING NETWORK ENDPOINTS.

• GOOD INTERPERSONAL SKILLS.

• PROACTIVE AND SELF-MOTIVATED

• SELF-STARTER WITH THE ABILITY TO PRIORITIZE WORKLOAD AND MANAGE TIME.

• EXCEPTIONAL LISTENING SKILLS.

• SOFTWARE ADMINISTRATION INCLUDING LICENSING, TROUBLESHOOTING, MANAGING INSTALLATIONS AND CONFIGURATIONS, REPORTING.

• ABILITIES TO TROUBLESHOOT DESKTOP, AUDIO AND VIDEO EQUIPMENT AND IOS DEVICES.

• EXCELLENT CUSTOMER SERVICE AND COMMUNICATION SKILLS VIA PHONE, EMAIL, AND IN-PERSON, WORKING WITH A WIDE RANGE OF SITUATIONS AND PERSONALITIES

• MUST BE ABLE TO EFFICIENTLY PERFORM REMOTE AND ONSITE TECHNICAL WORK. COULD BE SUPPORTING PEOPLE AND EQUIPMENT AT DIFFERENT SITES.

• MANAGING IOS DEVICES THROUGH AIRWATCH, APPLE BUSINESS MANAGER.

• ACTIVE DIRECTORY, SCCM, DESKTOP AND MS TEAMS SUPPORT EXPERIENCE. PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• GPO (WINDOWS GROUP POLICY OBJECT) ADMINISTRATION SKILLS.

• WINDOWS SECURITY - GROUP POLICY SKILLS.

• WEBEX AND MS TEAMS ADMINISTRATION INCLUDING LICENSING, TROUBLESHOOTING, MANAGING DEVICES, REPORTING.

• CISCO, POLY, AND VIDEO CONFERENCING SUPPORT EXPERIENCE.

REQUIRED EDUCATION:

BACHELOR’S DEGREE

OR MASTER’S DEGREE IN COMPUTER SCIENCE, OR INFORMATION SYSTEMS/TECHNOLOGY MANAGEMENT OR EQUIVALENT WORK EXPERIENCE

PREFERRED CERTIFICATIONS:

A+

Network+

Security+

DELL DESKTOP CERTIFICATION

WEBEX CERTIFICATION

About Vector:

Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY

www.vectorconsulting.com

“Celebrating 30 years of service.”