Dental Administrator

2 months ago

West Richland, United States Prime Dental Partners Full time
Job DescriptionJob DescriptionSalary: 19.00-23.00

Job Title: Dental Front Desk Administrator

Location: West Richland

Job Type: Full-Time

Company Overview: [Your Dental Office Name] is a leading provider of dental care in the [Location] area. We are dedicated to providing top-quality dental services in a comfortable and welcoming environment. We pride ourselves on our commitment to patient care and satisfaction.

Job Description: We are seeking a highly organized and friendly Dental Front Desk Administrator to join our team. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment. As the first point of contact for our patients, you will play a key role in ensuring a positive experience for all who visit our office.

Responsibilities:

  • Greet and welcome patients as they arrive at the office
  • Answer phone calls and respond to patient inquiries
  • Schedule and confirm patient appointments
  • Manage patient records and ensure all information is up-to-date
  • Handle patient check-ins and check-outs
  • Verify patient insurance information and process claims
  • Collect and process patient payments
  • Assist with administrative tasks such as filing, faxing, and mailing
  • Maintain a clean and organized front desk area
  • Coordinate with dental staff to ensure smooth patient flow

Requirements:

  • High school

4oSummary: The Front Office Coordinator is responsible for customer service and helping coordinate a smooth, timely patient experience with scheduling, comfort, and payments. Essential Duties and Responsibilities: ● Patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting ● Promoting excellent customer service by all levels of the staff ● Executes all filing and organizational systems for the practice ● Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences. ● Support business goals by utilizing schedules effectively and supporting the practice revenue objectives. ● Follow and demonstrate commitment to Capital Dental policies, professional expectations, clinical service excellence, and outstanding patient service. ● Other duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: ● Knowledge of business and accounting processes usually obtained from an Associates or Bachelor’s degree in Business Administration, Accounting, or Health Care Administration. Experience may substitute for education. Knowledge, Skills, and Abilities Required: ● Knowledge and experience in all aspects of billing. ● Knowledge of regulations related to Medicare, Medicaid, and commercial insurance. ● Strong customer service skills ● Skill in using healthcare software and computer systems ● Knowledge of maintaining supplies and equipment for the medical setting. ● Multitasking skills ● Problem-solving skills ● Professional communication and presentation skills, including face to face, email, telephone, and video conference. ● Knowledge of continuous process improvement concepts and practices ● Ability to communicate professionally with dentists, hygienists, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior ChatGPT

Job Title: Dental Front Desk Administrator

Job Type: Full-Time

Company Overview: West Richland Family Dental and Prime Dental are leading providers of dental care in the Tri City area. We are dedicated to providing top-quality dental services in a comfortable and welcoming environment. We pride ourselves on our commitment to patient care and satisfaction.

Job Summary: The Dental Front Desk Administrator is responsible for ensuring a smooth and timely patient experience, focusing on customer service, scheduling, patient comfort, and payment processes.

Essential Duties and Responsibilities:

  • Patient Scheduling & Registration: Coordinate patient appointments, ensure accurate registration, and handle financial counseling.
  • Billing & Collection: Manage dental/medical records, billing, data entry, processing, and cash posting.
  • Customer Service: Promote excellent customer service across all staff levels and ensure patient satisfaction, including troubleshooting complaints and developing process improvements.
  • Administrative Support: Execute filing and organizational systems for the practice, and support business goals by utilizing schedules effectively to meet practice revenue objectives.
  • Policy Adherence: Follow and demonstrate commitment to our organizational policies, professional expectations, clinical service excellence, and outstanding patient service.
  • Other Duties: Perform other duties as assigned.

Qualifications:

  • Knowledge, Skills, and Abilities:
    • Extensive knowledge and experience in all aspects of billing.
    • Understanding of regulations related to Medicare, Medicaid, and commercial insurance.
    • Strong customer service skills.
    • Proficiency in using healthcare software and computer systems.
    • Ability to maintain supplies and equipment for the medical setting.
    • Excellent multitasking and problem-solving skills.
    • Professional communication and presentation skills, including face-to-face, email, telephone, and video conferencing.
    • Familiarity with continuous process improvement concepts and practices.
    • Ability to communicate professionally with a diverse range of individuals, including dentists, hygienists, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members, suppliers, and the general public, across all age levels from child to senior.

How to Apply: Interested candidates should submit their resume to    Ashley Jonas ashley@pdpnw.com.

West Richland Family Dental  is an Equal Opportunity Employer.

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