Service Desk Associate

2 days ago


Madison, Wisconsin, United States Von Maur Full time
Service Desk Associate

As a Service Desk Associate at Von Maur, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our store services. This fast-paced department offers a unique opportunity to make a meaningful impact and grow professionally.

Key Responsibilities:
  • Customer Experience: Greet customers sincerely, be friendly, and thank every customer for their business.
  • Phone Support: Answer a multi-line telephone, assist customers, or direct them to the appropriate area.
  • Customer Charge Account Services: Provide services, including opening accounts, accepting payments, and answering customer questions.
  • Purchase Preparation: Prepare, box, and wrap customer purchases and online orders for shipment.
  • Cash Handling: Calculate service desk and store cash work, prepare bank deposits, and maintain a clean and organized department.
  • Availability: Be available to work day, evening, and weekend shifts.
What We Offer:
  • Competitive Wages: We offer competitive wages to ensure our employees are fairly compensated for their hard work.
  • Generous Benefits: Our comprehensive benefits package includes health, dental, and vision insurance, as well as a 401(k) retirement plan.
  • Merchandise Discount: Enjoy a generous merchandise discount, allowing you to shop at Von Maur at a discounted rate.
  • Promote from Within: We believe in promoting from within, offering endless career opportunities for our employees to grow and develop.
About Us:

Von Maur is a family-owned company that values its employees and strives to create a positive work environment. We are committed to delivering exceptional customer service and building strong relationships with our customers and employees alike.


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