Current jobs related to IT Help Desk Technical Support 2 - Newport News - Prolim Global

  • Help Desk Technician/ PC Specialist

    1 week ago

    Newport News, Virginia, United States Endurance IT Services Full time

    Job SummaryWe are seeking a skilled Help Desk Technician to provide technical support for staff and public access desktops, laptops, and printers. The ideal candidate will have experience in troubleshooting hardware, software, and connectivity issues, performing virus detection analysis, and ensuring appropriate security measures. This role also involves...

  • Help Desk Technician PC Technician

    1 week ago

    Newport News, United States Endurance IT Services Full time

    OverviewWe are seeking a dedicated and experienced Help Desk Technician to join our team for a 6month contract to hire position. The ideal candidate will have experience in troubleshooting hardware software and connectivity issues performing virus detection analysis and ensuring appropriate security measures. This role also involves installing software...

  • Help Desk Technician PC Technician

    1 week ago

    Newport News, United States Endurance IT Services Full time

    OverviewWe are seeking a dedicated and experienced Help Desk Technician to join our team for a 6month contract to hire position. The ideal candidate will have experience in troubleshooting hardware software and connectivity issues performing virus detection analysis and ensuring appropriate security measures. This role also involves installing software...

  • Technical Support Specialist

    4 weeks ago

    Newport News, Virginia, United States Innova Solutions Full time

    Help Desk Technical Support OpportunityInnova Solutions is seeking a skilled Help Desk Technical Support professional to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our clients and ensuring their IT needs are met.Key Responsibilities:Provide technical support to clients via phone, email,...

  • Help Desk Specialist III

    2 weeks ago

    Newport News, Virginia, United States Beat Full time

    Job Title: Help Desk Specialist III Job Summary: We are seeking a skilled Help Desk Specialist III to join our team. The successful candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and maintaining accurate records of incidents and resolutions. Key Responsibilities: * Provide...

  • Technical Support Specialist

    2 weeks ago

    Newport News, Virginia, United States Riverside Health System Full time

    Job SummaryThe Help Desk Analyst I is a key member of the Riverside IS Help Desk team, responsible for delivering exceptional customer support for IT services, applications, hardware, and software. This role requires a strong focus on timely and professional execution of tasks, ensuring seamless support for our customers.Key Responsibilities- Provide...

  • Technical Support Specialist

    2 weeks ago

    Newport News, Virginia, United States Prolim Global Full time

    Job SummaryProlim Global is seeking a skilled Technical Support Specialist to join our team. As a Help Desk Support Technician, you will be responsible for resolving technical issues and answering queries related to computer hardware, software, network, and telecommunications systems.Key Responsibilities:Diagnose and resolve technical problems utilizing...

  • Help Desk

    3 weeks ago

    Newport News, United States Chipton Ross Inc. Full time

    Job DescriptionJob DescriptionResolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and...

  • Technical Support Specialist

    4 weeks ago

    Newport Beach, United States New Charter Technologies Full time

    Job Title: Tier 2 TechnicianWe are seeking a skilled and experienced Tier 2 Technician to join our team at Greystone Technology. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key Responsibilities:Provide technical...

  • *Security Support 2

    3 weeks ago

    Newport News, United States TASC Technical Services Full time

    Job DescriptionJob DescriptionSecurity Support 2 - Active Secret Clearance RequiredPay $21.00 - $28.00/hr BOEMust be US Citizen and an Active Secret Clearance Sorry, NO C2C or third party resumes.Job Description –Produces employee and guest badges, identification cards, and security reader cards.Processes security information and data for employment...

  • Sales and Technical Support Representative

    1 week ago

    Newport News, Virginia, United States Seakeeper Inc Full time

    Job OverviewSeakeeper Inc is seeking a highly skilled Sales and Technical Support Representative to join our Aftermarket Team. As a key member of our Sales and Service department, you will be responsible for driving Seakeeper sales through our dealer network, providing technical support, and building strong relationships with our customers and dealers.Key...

  • *Visual Instruction Developer 2

    3 weeks ago

    Newport News, United States TASC Technical Services Full time

    Job DescriptionJob DescriptionVisual Instruction Developer 2 Newport News VA 12-month contract Pay: $27.00 – $36.00/HR BOE. US Citizen RequiredSORRY, NO C2C OR THIRD PARTY RESUMES. Description:Analyze digital design data and utilize these products in conjunction with build plans to create quality andaccurate Visual Work Instructions (VWIs). Interprets and...

  • Customer Service Administrator

    2 weeks ago

    Newport News, Virginia, United States By Light Professional IT Services Full time

    Job SummaryWe are seeking a highly skilled Customer Service Administrator to join our team at By Light Professional IT Services. As a key member of our operations team, you will be responsible for providing exceptional customer service and support for our communication systems.Key ResponsibilitiesSupport and operate the Customer Service Desk, receiving and...

  • Technical Support Specialist

    2 weeks ago

    Newport News, Virginia, United States Chipton Ross Inc. Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have experience supporting multiple applications, including MS Office products, ServiceNow, O365, and VPN apps. Strong troubleshooting skills and a technical degree are required.Key Responsibilities:Resolve technical issues and answer customer queries...

  • NMCI Support Specialist

    3 weeks ago

    Newport News, Virginia, United States QinetiQ US Full time

    Job Title: NMCI Support AnalystQinetiQ US is seeking a highly skilled NMCI Support Analyst to join our team in support of the Naval Undersea Warfare Center Division, Newport (NUWCDIVNPT).Job Summary:The successful candidate will provide technical support for the NMCI hardware inventory, including monitors, keyboards, peripherals, and computers, for...

  • Operations IT Support Specialist

    3 weeks ago

    Newport News, Virginia, United States Prysmian Group Full time

    Job SummaryPrysmian Group is seeking an experienced IT Support Specialist to join our Operations team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our team members, ensuring the smooth operation of our systems and infrastructure.Key ResponsibilitiesProvide technical support and assistance to team...

  • IT Support Specialist

    1 month ago

    Newport News, Virginia, United States Prysmian Group Full time

    Prysmian Group: IT Support RolePrysmian Group, a world leader in energy and telecom cable systems, is seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our iSeries applications and tape backup systems.Key Responsibilities:Provide Help Desk support for iSeries...

  • IT Support Specialist

    1 month ago

    Newport News, Virginia, United States Prysmian Group Full time

    Prysmian IT Support Job DescriptionPrysmian, a world leader in energy and telecom cable systems, is seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our iSeries applications and tape backup systems.Key Responsibilities:Provide Help Desk support for iSeries...

  • IT Support Specialist

    4 weeks ago

    Newport News, Virginia, United States Prysmian Group Full time

    Prysmian Group: IT Support SpecialistPrysmian Group is the world leader in the energy and telecom cable systems industry. Our company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors.We also produce a...

  • Direct Support Professional

    1 month ago

    Newport News, United States Person 2 Person, LLC Full time

    Job DescriptionJob DescriptionA DSP will provide a number of services depending on the needs of the individual; these might include running errands, helping individuals move around the home, transporting to and from appointments, daily activities, etc.; educating and training individuals on independent living, and administering prescribed medication.

IT Help Desk Technical Support 2

2 months ago

Newport News, United States Prolim Global Full time
Job DescriptionJob Description

PROLIM (www.prolim.com) is currently seeking Help Desk Technical Support 2 - 1st, 2nd, & 3rd Shift - HYBRID for one of our top Client for Location- Newport News, VA-Hybrid Qualified candidates can directly send your updated resume and contact info via email veni.nalla@prolim.com

Description/Comment:

Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. AA or other 2 year technical degree in related discipline and 1 year of related experience

Equivalency: Associate's Degree and 1 year of experience. A relevant professional certification can be substituted for an Associate's Degree.

Special Requirements
Must be available for all shifts

  • 1st shift (7:00am 3:30pm)

  • 2nd Shift (3:30pm 11:30pm), and

  • 3rd Shift (11:30pm 7:30am) with rotating weekends.
  • Department will determine shift after training.Mostly remote role, no set schedule to be onsite.
  • Experience supporting many applications including MS Office products, O365, VPN apps and many other business and engineering applications
  • Experience doing technical support over the telephone and/or in chat -
  • Experience with troubleshooting Windows clients -
  • Experience working remotely

What are the top 3 items the Hiring Manager is looking for?

Customer service. Call center. Technical support (Windows).

About PROLIM PROLIM is a leading provider of PLM, IoT and Digital transformation solutions to Global Fortune 1000 companies. With 9 global offices in US, India, and Australia, PROLIM has won 30+ awards and proudly serving over 1200+ customers to innovate and improve their profitability and efficiency. PROLIM was founded in 2005 and is headquartered in Farmington Hills, USA. With the global footprint and expertise in latest technologies, PROLIM can partner with you to speed up your Digital Transformation journey.