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Help Desk Support Specialist

2 months ago

Atlanta, United States GSK Solutions Full time
Job DescriptionJob Description

Job Title: Help Desk Support Specialist (Linux) (Onsite)
Location: Atlanta, GA
Duration: 6 Months+
Job Type: Corp-Corp / 1099 / Contract W2
Rate: $29.12
Client: State of Georgia
Interview Type: Either Web Cam or In Person
Note: Local candidates Only

Job Description:

Georgia Tech Research Institute (GTRI) seeks a Helpdesk Specialist to perform services to support GTRI's High Assurance Computing (HAC). The specialist will support classified systems in Dept. of Defense (DoD).

Provide unit level support in the installation, operation and maintenance of computer systems. Position typically addresses issues of moderate complexity, receiving general instructions on routine work and more specific direction on new assignments. The affiliate will interact on a consistent basis with: users within assigned unit which can include management, faculty and staff personnel. Install, maintain and upgrade workstation and peripheral hardware and software. Respond to and resolve workstation, application and server related problems. Update desktop software/applications; maintain documentation on installed applications. Provide users with assistance in working in specific applications. Maintain/troubleshoot office related equipment and applications such as copiers, fax machines, printers, building access system and email accounts. Perform other duties as assigned.

Experience with Linux, Help desk, account management (including but not limited to account creation, password resets, setting permissions), supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening and producing RMF documentation (SCAP checklists and other artifacts), STIGs, data transfers, system deployments (including hardware, operating system, and software installation, maintenance, and upgrades), supporting office equipment such as printers and scanners, and documenting installed applications.

Years of Experience

2-5 years years of job-related experience

Skill Matrix

Skill

Required /Desired

Amount

of Experience

Experience with Linux, Help desk, account management (including but not limited to account creation, password resets, setting permissions).

Required

2

Years

Supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening and producing RMF documentation.

Required

2

Years

Supporting office equipment such as printers and scanners, and documenting installed applications.

Required

2

Years

Recruiter Details:

Recruiter Name: Mehul at gsksolutions dot com

Contact Number: Eight three two-Two one nine-Three eight eight three

About GSK Solutions Inc:

GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.

GSK has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.