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Receptionist

4 months ago

Charlotte, United States Wise Up Creative Full time
Job DescriptionJob Description

Job Title: Receptionist

Location: Charlotte, NC

Position Type: Full-Time

Reports To: Office Manager

Summary: We are seeking a personable and organized Office Receptionist to join our team. The ideal candidate will be the first point of contact for visitors and callers, providing a welcoming and efficient experience. This role requires excellent communication skills, a professional demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  1. Front Desk Management:

    • Greet and welcome visitors with a positive and friendly attitude.
    • Answer, screen, and forward incoming phone calls.
    • Provide basic and accurate information in-person and via phone/email.

  2. Administrative Support:

    • Maintain office security by following safety procedures and controlling access via the reception desk.
    • Receive, sort, and distribute daily mail/deliveries.
    • Schedule and coordinate appointments and meetings.
    • Perform clerical duties such as filing, photocopying, transcribing, and faxing.

  3. Customer Service:

    • Address visitor and caller inquiries, ensuring a high level of customer satisfaction.
    • Assist clients and employees with general inquiries and requests.
    • Handle complaints, provide appropriate solutions, and escalate issues to the appropriate staff member when necessary.

  4. Office Coordination:

    • Maintain a tidy and presentable reception area.
    • Order front office supplies and keep inventory of stock.
    • Coordinate with other departments to ensure the smooth operation of the office.

Qualifications:

  • High school diploma or equivalent; additional certification in Office Management is a plus.
  • Proficiency in Microsoft Office Suite.
  • Hands-on experience with office equipment (e.g., fax machines and printers).
  • Professional attitude and appearance.
  • Strong written and verbal communication skills.
  • Excellent organizational and multitasking abilities.