Patient Retention Specialist
2 months ago
JWCH Institute, Inc. Wesley Health Centers is a private non-profit health agency that is working towards increasing access to high quality health care resulting in decreased health disparities among at-risk populations through the expansion of comprehensive and preventative health care programs and services. Our mission is to improve the health status and well-being of under-served segments of the population of Los Angeles Area through the direct provision or coordination of health care, health education, services, and research. The mission is being accomplished through a variety of programs and activities, such as: medical outreach and referrals for medical care, HIV services and drug treatment; health education; psychosocial assessment and intervention; primary medical care; family planning services; and research.
Position Purpose:The Patient Retention Specialist will support the professional care-team staff, consisting of a Registered Nurse (RN) and a Master’s level Social Worker (MSW), in implementing the Medical Care Coordination (MCC) program and delivering medical and non-medical case management activities to patients. Responsibilities include identifying eligible patients, connecting them with medical services, and ensuring their retention in medical care. The specialist will also provide referrals to support services and follow-up with clients assigned to the MCC team, ensuring successful linkage to services and effective communication of results to the team.
Principal Responsibilities:
- Establishes partnerships with HIV testing sites to facilitate the connection of newly diagnosed patients with the MCC team.
- Identifies MCC-eligible patients based on registration records.
- Registers and conducts intake assessments for eligible patients.
- Performs data entry tasks in DHSP’s data management system and population health databases.
- Participates as a member of the healthcare team, interviewing patients to gather information about their home environment, family dynamics, and personality traits relevant to their illness, treatment, and recovery.
- Engages in team conferences, sharing social assessments and evaluations with other healthcare disciplines to develop comprehensive care plans.
- Conducts ongoing interviews with patients to identify any new needs not previously addressed by the MCC team, informing team members to update care plans accordingly.
- Assists patients and the MCC team in addressing socioeconomic barriers that affect patients’ access to and adherence to HIV care and treatment, coordinating referrals for services such as housing, transportation, financial support, and benefits.
- Utilizes electronic medical record queries to monitor patient-level health outcomes and identify patients in need of MCC.
- Assists in documenting patient referrals and monitoring activities in patient files.
- Maintains accurate patient files to support continuous quality management reviews by DHSP.
- Performs other duties as assigned.
Requirements:
- Bachelor’s degree in Social Work preferred or related Human Services degree or equivalent experience with approval of DHSP.
- Experience in case management with HIV or similar population can be substituted.
- Experience with providing HIV/AIDS services is preferred.
- Two years of experience in a health care setting.
- Evidence of recent education in HIV/AIDS related health services.
Preferred:
- Bilingual (English/Spanish) proficiency.
- Six (6) months of experience working in a clinical setting.
- Strong interpersonal skills and the ability to collaborate effectively with other members of the clinical and case management team.
- Capable of researching, identifying, and accessing community referrals.
- Understanding of patient confidentiality and awareness of the legal consequences of non-compliance.
- Excellent verbal and written communication skills.
- Proficient in computer usage.
- Knowledgeable about substance use, homelessness, mental illness, and other issues affecting the client population.
- Organized, with the ability to maintain client files, charts, and referral records.
- Basic computer proficiency, including word processing, data entry, and internet research.
- Strong quality management skills to ensure compliance with all guidelines and regulations.
*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.
Employee Benefits:
JWCH Institute, Inc., offers competitive salaries for all positions. Employees working 30 hours per week or more are provided a monthly allowance which can be used towards medical, dental, and vision premiums. The agency offers sick leave, vacation time, 13 paid holidays, 401(k) Safe Harbor Profit Sharing plan, mileage reimbursement, short term and long tern disability plans, life insurance policies, employee parking and more
Wesley Health Centers JWCH Institute is an Equal Opportunity Employer
-
Patient Retention Specialist
5 days ago
Los Angeles, United States JWCH Institute Full timeAbout the Company: JWCH Institute, Inc. Wesley Health Centers is a private non-profit health agency that is working towards increasing access to high quality health care resulting in decreased health disparities among at-risk populations through the expansion of comprehensive and preventative health care programs and services. Our mission is to improve the...
-
Patient Retention Specialist
4 weeks ago
Los Angeles, United States JWCH Institute Full timeJob DescriptionJob DescriptionAbout the Company:JWCH Institute, Inc. Wesley Health Centers is a private non-profit health agency that is working towards increasing access to high quality health care resulting in decreased health disparities among at-risk populations through the expansion of comprehensive and preventative health care programs and services....
-
Los Angeles, United States ACCUR Recruiting Services Full timeThe Client Our client for this Growth & Retention Marketing Specialist opportunity is a rapidly growing startup with funding well into the eight digits and in the smokeless tobacco alternative industry. Their pharmaceutical grade tobacco alternative products have already proven to be very successful. They operate using a small team of executives further...
-
Partner Retention Specialist
6 days ago
Los Angeles, United States LINQM Full timeJoin our client who is a fast-growing Beauty brand in the LA area! Who We Are Looking For: Organized and Detail-Oriented: You excel at keeping things in order and ensuring no detail is overlooked. Charismatic and Sociable: You have a natural charm and enjoy connecting with new people. You love to learn about, introduce, and find common ground with the...
-
Patient Services Specialist
1 week ago
Los Angeles, United States Covenant Surgical Partners Full time7100 Van Nuys Blvd Suite 120 Van Nuys, CA 91405, USA 7100 Van Nuys Blvd Suite 120 Van Nuys, CA 91405, USA Covenant Physician Partners is hiring a Fulltime Patient Services Specialist to join our team at The De La Pena Eye Clinic in Van Nuys, CA. Please note the pay range for this position is $18-$20/hr . About the Opportunity Working Monday through Friday,...
-
Patient Registration Specialist
4 weeks ago
Los Angeles, United States Option Care Health Full timeExtraordinary Careers. Endless Possibilities. With the nation’s largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 6,000 team members including 2,900 clinicians, we work compassionately to...
-
Patient Registration Specialist
4 weeks ago
Los Angeles, United States Option Care Health Full timeExtraordinary Careers. Endless Possibilities. With the nation’s largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 6,000 team members including 2,900 clinicians, we work compassionately to...
-
Customer Relations Specialist
2 months ago
Los Angeles, United States Good Tree Full time**Customer Relations Specialist** * Los Angeles, CA * Full-Time * Sales * Customer Relations Specialist **COMPANY CULTURE AND MISSION** Our mission is to empower and create more entrepreneurs of color in the cannabis industry. An industry that once negatively impacted people of color is now used to empower. Our company culture offers true flexibility,...
-
Patient Services Specialist
6 days ago
Los Angeles, United States Covenant Physician Partners Full timeDe La Pena Eye Group, a Covenant Physician Partner, is looking for a Fulltime Patient Services Specialist to join our busy and growing team in Los Angeles, CA. Please note the pay range for this position is$18-$22/hr. About the Opportunity WorkingMonday through Friday, 8:00 am to 5:00 pm, you have the opportunity to join a multi-site, multispecialty, state...
-
Patient Services Specialist
1 week ago
Los Angeles, United States Covenant Physician Partners Full timeDe La Pena Eye Group, a Covenant Physician Partner, is looking for a Fulltime Patient Services Specialist to join our busy and growing team in Los Angeles, CA. Please note the pay range for this position is$18-$22/hr. About the Opportunity WorkingMonday through Friday, 8:00 am to 5:00 pm, you have the opportunity to join a multi-site, multispecialty, state...
-
Patient Services Specialist
2 weeks ago
Los Angeles, United States Los Angeles LGBT Center Full timeJob Description Job Description Position: Patient Services Specialist #720144 Program: Community Health Programs Department: Health Services Reports to: Program Manager Compensation: $18.00-$21.11 per hour, plus $1.75 per hour Shift Differential Premium for hours worked between 6pm-6am Schedule: Monday-Friday 8:00am-5:00pm Status: 100%, Full-Time,...
-
Patient Access Specialist
2 months ago
Los Angeles, United States Gracelight Community Health Full timeJob DetailsLevelEntryJob LocationLos Angeles, CARemote TypeN/APosition TypeFull TimeEducation LevelHigh School Diploma / GEDSalary Range$20.00 - $28.95 HourlyTravel PercentageNo Travel RequiredJob ShiftDayJob CategoryCustomer ServiceDescriptionThe Patient Access Specialist works under the direction of the Patient Access Manager. The PAS is responsible for...
-
Patient Access Specialist
3 months ago
Los Angeles, United States Gracelight Community Health Full timeThe Patient Access Specialist works under the direction of the Patient Access Manager. The PAS is responsible for ensuring internal and external clients are provided with exceptional customer service. The PAS is responsible for ensuring inbound and outbound calls are handled appropriately and within established Patient Access Center protocols. Duties...
-
Specialist, Patient Education
2 months ago
Los Angeles, California, United States DAVITA Full time1700 Cesar E Chavez Ave Ste L100, Los Angeles, California, 90033, United States of AmericaThe Regional Patient Educator is primarily responsible for facilitating and performing 1:1 (and sometimes group-based) Home Modalities education to in-center patients, with a special focus on patients within their first 90 days of dialysis (i.e. incident patients)....
-
Patient Services Specialist
1 month ago
Los Angeles, United States Herman Ostrow School of Dentistry Full timeJob Description The USC Division of Biokinesiology and Physical Therapy was founded in 1945. Since its inception, USC has been a pioneer of the physical therapy profession and a leader in both physical therapy research and education. Currently ranked as the #1 program in the nation by US News & World Report, the USC Division of Biokinesiology and Physical...
-
Patient Access Specialist
2 weeks ago
Los Angeles, United States Gracelight Community Health Full timeJob DetailsLevel Entry Job Location Los Angeles, CA Remote Type N/A Position Type Full Time Education Level High School Diploma / GED Salary Range $21.84 - $33.26 Hourly Travel Percentage No Travel Required Job Shift Day Job Category Customer Service Description The Patient Access Specialist works under the direction of the Patient Access Manager. The PAS is...
-
Patient Access Specialist
2 weeks ago
Los Angeles, United States Gracelight Community Health Full timeJob DetailsLevel Entry Job Location Los Angeles, CA Remote Type N/A Position Type Full Time Education Level High School Diploma / GED Salary Range $21.84 - $33.26 Hourly Travel Percentage No Travel Required Job Shift Day Job Category Customer Service Description The Patient Access Specialist works under the direction of the Patient Access Manager. The PAS is...
-
Enrollment Specialist
4 weeks ago
Los Angeles, United States Clinica Romero Full time**Position Title**: Enrollment Specialist **Status**: Full-Time - Union **Department**: Membership Enrollment Services **Reports to**: Membership Enrollment Manager **Summary of Experience**: Demonstrate and maintain expertise in: eligibility and enrollment rules and procedures; the range of qualified health plan options and insurance affordability...
-
Delivery Specialist
1 month ago
Los Angeles, United States Good Tree Full time**Delivery Specialist** * Los Angeles, CA * Full-Time * Sales * Delivery Specialist **COMPANY CULTURE AND MISSION** Our mission is to empower and create more entrepreneurs of color in the cannabis industry. An industry that once negatively impacted people of color is now used to empower. Our company culture offers true flexibility, the freedom to be...
-
Patient Services Specialist #720144
2 months ago
Los Angeles, United States Los Angeles LGBT Center Full timeJob DescriptionJob DescriptionPosition: Patient Services Specialist #720144Program: Community Health ProgramsDepartment: Health ServicesReports to: Program ManagerCompensation: $18.00-$21.11 per hour, plus $1.75 per hour Shift Differential Premium for hours worked between 6pm-6amSchedule: Monday-Friday 8:00am-5:00pmStatus: 100%, Full-Time, Non-Exempt,...
