Confirmation Manager

3 months ago

Denver, United States Lifetime Windows & Siding Inc Full time
Job DescriptionJob DescriptionDescription:

Lifetime Windows and Siding is seeking a motivated and autonomous Confirmation Manager to join our team in Denver, Colorado. This role is crucial for ensuring that all appointments are confirmed and qualified, providing exceptional customer service, and supporting our sales team. If you are self-motivated, optimistic, and possess excellent communication skills, we encourage you to apply for this dynamic and rewarding position.


What's in it for You

  • Competitive Compensation: $75,000 per year including base salary plus commission.
  • Comprehensive Benefits Package: Including health, dental, vision insurance, 401(k) plan, flexible schedule, and paid time off.
  • Dynamic Work Environment: Engage with a team committed to excellence in the home improvement industry, working on meaningful projects that make a difference in our community.
  • Team Building: Participate in activities like team outings, including suites at Rockies games, fostering a strong team spirit.
  • New Headquarters: Enjoy our NEW HQ in Denver complete with new offices, conference rooms, and golf simulator tournaments.

Responsibilities

  • Appointment Confirmation and Qualification: Confirm and qualify all appointments, ensuring accurate and timely communication with customers.
  • Lead Generation: Follow up on marketing campaigns and events by making outbound calls to generate new prospect leads, identifying and qualifying opportunities.
  • Customer Relationship Building: Build effective relationships with potential clients and existing customers through consultative qualification and personalized communication.
  • Cross-Selling Opportunities: Identify and qualify opportunities for cross-selling our home improvement services to current and future customers.
  • Brand Representation: Speak positively and enthusiastically about the company, products, and services to maintain a professional and consistent brand image.
  • Data Management: Enter data accurately into our Customer Management System to ensure a smooth hand-off to the in-home sales team.

Daily Responsibilities

  • Call all next day appointments unless they were booked the day before.
  • Review mountain slots to check the number of mountain appointments set for the next day.
  • Ensure all appointments have the correct date and time requested by the customer and that all data entry is accurate.
  • Inform sales reps of any day-of cancellations to avoid unnecessary travel.
  • Monitor the schedule to ensure all appointments can be covered and be on time.
  • Handle all cancelations, reschedules, and confirmation call backs/calls.
  • Confirm and reschedule appointments as needed.
  • Check if the houses have HOA’s.
  • Ensure the schedule is built out and includes sales meeting block-off times to avoid scheduling conflicts.
  • Route and assign leads throughout the day to prevent issues.
  • Cancel out-of-territory/out-of-scope appointments.
  • Take calls from sales reps to put return business and follow-ups back on their calendar.
  • Apply time off for sales reps on their calendar.
  • Notify customers if reps will be late for their appointments.
  • Obtain email addresses for all customers confirming their appointments.
  • Remember the time difference with Arizona, as it is an hour behind for half the year.
  • Issue same-day appointments if confirmed the next morning.
  • Work to “reset” old cancellations and get them back on the schedule.

Qualifications

  • Experience: Previous experience in a similar role, preferably in a call center environment.
  • Availability: Must have availability to conduct confirmations on Saturday and Sunday.
  • Communication Skills: Excellent written and verbal communication skills.
  • Customer Service Skills: Must have excellent customer interaction skills and the ability to engage positively with clients.
  • Organizational Skills: Strong organizational capabilities to manage multiple tasks and appointments simultaneously.
  • Technical Proficiency: Familiarity with Customer Management Systems and basic computer skills.
  • Professionalism: Must be punctual, professional, and able to meet strict deadlines and prioritize tasks effectively.

Join Us

At Lifetime Windows and Siding, you’re more than just an employee; you're a vital part of a team that values excellence, integrity, and professional growth. If you are ready to contribute to a company that makes a tangible difference in the home improvement industry, we encourage you to apply. For more information or to submit your application, please contact our Talent Acquisition Manager Blake Prestage at blake.prestage@lifetimewindows.com.

Requirements:


  • Quality Manager

    4 weeks ago

    Denver, United States Disability Solutions Full time

    Fathom is one of the largest digital manufacturing platforms offering on-demand manufacturing in North America. With more than 90 large-platform industrial-grade 3D printing machines and a national footprint with more than 500,000 square feet of manufacturing capacity across 10 facilities, Fathom seamlessly blends in-house capabilities across plastic and...

  • Aviation Project Manager

    2 months ago

    Denver, United States Foster CM Group, Inc Full time

    Job DescriptionJob DescriptionFoster CM Group is currently seeking an experienced Project Manager in the Denver, Colorado area for aviation construction projects . The Project Manager will be responsible for overall field management of assigned contract, administration, and coordination on mid to large size projects of a diverse and complex nature.Under...

  • Call Center Manager

    1 week ago

    Denver, United States BCI Acrylic Independent Dealers Full time $80,000 - $100,000

    Job DescriptionJob DescriptionCall Center ManagerCreating a fresh solution to bath remodeling, BCI offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the...

  • Call Center Manager

    2 weeks ago

    Denver, United States BCI Acrylic Independent Dealers Full time

    Job DescriptionJob DescriptionCall Center ManagerCreating a fresh solution to bath remodeling, BCI offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the...

  • Warehouse Manager

    3 months ago

    Denver, United States The Tile Shop Full time

    Job DescriptionJob DescriptionCompany DescriptionThe Tile Shop is NOW HIRING a FULL TIME and IN-STORE Warehouse Manager.The In-Store Warehouse Manager is responsible for:Helping oversee the warehouse at the store itself.Preparing packing and shipping documents.Picking and staging outbound shipments.Ensuring inbound & outbound shipments are accurate...

  • Construction Manager

    4 weeks ago

    Denver, United States GENCO Systems Full time

    Job DescriptionJob DescriptionDuration 715 daysThe CMR shall possess the following qualifications:1.     Technological knowledge and abilities such as: utilizing the PC and accessing the internet to perform technological responsibilities utilizing the Project Team software management program, use of MS Teams to create and record meetings, make calls and...

  • Construction Site Manager

    6 days ago

    Denver, Colorado, United States Stonebrook Exterior Full time

    Job OverviewStonebrook Exterior is in search of a committed and skilled Construction Site Manager to supervise and direct construction operations. The successful candidate will possess a robust background in construction oversight, exceptional leadership capabilities, and adeptness with contemporary construction management tools. This position demands a...

  • Residential Construction Site Manager

    5 days ago

    Denver, Colorado, United States AllSearch Professional Staffing Inc Full time

    Residential Construction Site ManagerAllSearch Professional Staffing Inc is seeking a dedicated and experienced Residential Construction Site Manager to oversee high-end custom home projects. This role is pivotal in ensuring that our clients receive exceptional service and quality in their new homes.Key Responsibilities:Review and comprehend all project...

  • Senior Aviation Project Manager

    3 weeks ago

    Denver, United States Foster CM Group, Inc Full time

    Job DescriptionJob Description Senior Aviation Project Manager Foster CM Group is currently seeking an experienced Senior Aviation Project Manager in the Denver, Colorado area. We are currently identifying candidates with aviation experience for future work through our contract with Denver International Airport. The Project Manager will be responsible for...

  • Restaurant Manager

    3 months ago

    Denver, United States STK Full time

    Job DescriptionJob DescriptionSTK Steakhouse is the global leader in Vibe Dining. With energetic, high-end restaurants and bars in cities like Las Vegas, New York, Miami, London, and many more we take pride in our ability to execute an unforgettable experience for our guests no matter the occasion!Apply now to join the world of VIBE DINING as a key part of...

  • Quality Assurance Manager

    2 hours ago

    Denver, United States Fathom Mfg Full time

    Job OverviewFathom Mfg is a prominent player in the digital manufacturing sector, specializing in on-demand production across North America. With a robust portfolio of over 90 advanced industrial-grade 3D printing machines and a vast operational footprint exceeding 500,000 square feet across multiple facilities, Fathom integrates a diverse range of in-house...

  • Quality Assurance Manager

    5 days ago

    Denver, United States Fathom Mfg Full time

    Job OverviewFathom Mfg stands as a leading digital manufacturing platform, specializing in on-demand production across North America. With a robust infrastructure featuring over 90 advanced industrial-grade 3D printing machines and an expansive manufacturing footprint exceeding 500,000 square feet across 10 facilities, Fathom integrates a diverse range of...

  • Category Manager

    2 months ago

    Denver, United States DPI Merchandising Inc Full time

    Job DescriptionJob DescriptionSalary: $70,000DPI Merchandising Inc. (DPIM) is seeking a highly motivated and detail oriented Merchandising Assistant to assist the Merchandising Department within the video game industry. DPI Merchandising Inc. is the leading exclusive Collector’s Edition, Custom Promotional Products and Apparel single source service...

  • Legal Coordinator for Witness Management

    5 days ago

    Denver, Colorado, United States Morae Full time

    Position Overview:As a Legal Coordinator for the Witness Management Program at Morae, you will play a crucial role in the effective organization and oversight of witnesses involved in legal proceedings. Your responsibilities will encompass managing logistics, maintaining precise records, and facilitating seamless communication among all stakeholders. This...

  • Restaurant Manager

    1 week ago

    Denver, United States Saltwater Social Denver Full time $65,000 - $70,000

    Job DescriptionJob DescriptionA new seafood-inspired restaurant concept, Saltwater Social sets the stage for a cool, relaxed atmosphere that would whisk you away to sea. Saltwater Social is a unique concept that artfully blends the modern seafood restaurant and a chic lounge into one, offering a dynamic, fine dining experience with the superior quality of...

  • Customer Service Manager

    2 days ago

    Denver, United States The Good Feet Store Full time $50,000

    Job DescriptionJob DescriptionDescription:The Good Feet Store, recognized as America’s premier provider of arch support solutions, is seeking an experienced and dedicated Customer Service Manager to lead our customer service operations across 17 locations within the Denver, Phoenix, and Orlando territories.This critical role will ensure the highest...

  • Knowledge Management Specialist

    2 weeks ago

    Denver, United States Epic Placements Full time

    Hybrid role in Downtown Denver, COOne-year contract with long-term potential$60/hrIT Knowledge Management SpecialistAre you passionate about transforming information into actionable insights and fostering a culture of collaboration? As our IT Knowledge Manager Specialist, you'll be the driving force behind our knowledge-sharing initiatives. You’ll harness...

  • Knowledge Management Specialist

    2 weeks ago

    Denver, United States Epic Placements Full time

    Hybrid role in Downtown Denver, COOne-year contract with long-term potential$60/hrIT Knowledge Management SpecialistAre you passionate about transforming information into actionable insights and fostering a culture of collaboration? As our IT Knowledge Manager Specialist, you'll be the driving force behind our knowledge-sharing initiatives. You’ll harness...

  • Accounting Manager

    1 month ago

    Denver, United States The One Group Full time

    Job DescriptionJob DescriptionThe ONE Group Hospitality is an international restaurant company that develops and operates upscale and polished casual, high-energy restaurants and lounges and provides hospitality management services for hotels, casinos, and other high-end venues both nationally and internationally. The ONE Group’s focus is to be the global...

  • FullTime Office Manager

    5 days ago

    Denver, United States Insights, Colorado Assessment and Therapy Full time

    Benefits: 401(k) Bonus based on performance Company parties Competitive salary Health insurance Paid time off About the Role: We are seeking an organized and proactive Office Manager to join our team at Insights, Colorado Assessment and Therapy in Denver, CO. This role is pivotal in ensuring smooth day-to-day operations and supporting our team in providing...