VP of Operations

3 weeks ago

Tampa, United States Palm Medical Centers Full time
Job DescriptionJob DescriptionThe VP of Operations is senior level role responsible for overseeing the central Florida’s region day-to-day primary care clinic operations, ensuring that the operations team meets all KPIs and performance deliverables. The VP of Operations will lead the operations managers’ team and ensure the delivery of high-quality primary care services and operational optimization in alignment with Palm Medical Center’s company values and mission. Medical centers span from Tampa to Orlando. Expectation is that VP will be in the field and visiting centers 75% of the time. This is a highly visible role, responsible for developing and overseeing practice management and operational leadership. The VP will meet with Physicians and Nurse Practitioners often to ensure their needs are being met. Key leadership competencies include aligning, planning, directing, and delegating work, building effective teams, and leading change.  This role directly reports to the President of Operations.

Location: Must live in Central Florida, 75% travel to medical centers (Tampa to Orlando)

Key Duties & Responsibilities:

Operational:
  • Visiting medical centers and staff 75% of the time (From Tampa to Orlando)
  • Ensures that all medical centers are operating and meeting KPIs and other performance deliverables.
  • Meet regularly with physicians and nurse practitioners to ensure they are being effectively supported to achieve their KPIs. Provider satisfaction and retention is a critical KPI.
  • Hires, coaches, and trains new Operations Managers and staff on all aspects of operations.
  • Consistently works with the Operations Managers to review providers' schedules and the operational practices to identify weaknesses and opportunities for improvement within each individual office and compliance to designated goals and performance protocols.
  • Develops and implements policies and procedures that will improve day-to-day operations.
  • Ensures Operations Managers and Administrators are communicating via appropriate channels about any operational issues and works directly with other department leaders to bridge any gaps.
  • Ensures work environments are adequate and safe.

Customer Service:
  • Provides ongoing training to staff to achieve exceptional patient experience through principles that improve patient satisfaction and retention.
  • Improves patient service and satisfaction through policy and procedural changes by analyzing patient satisfaction data and making business improvement recommendations.

Compliance:
  • Ensures the operations management team thoroughly inspects and maintain all compliance practices and address follow up items in a timely fashion.
  • Ensures the operations management team has all staff members complete legally required or internally mandated training for OSHA, HIPPA, and any ongoing training requirements.
  • Performs other tasks as requested by the President of Operations.
  • Performs facility reviews to ensure each office is compliant with all OSHA and healthcare laws and follows all policies and procedures established by Palm Medical Centers.

Supervisory Responsibilities:
 
  • Supervises operations managers.
  • Assists the President of Operations in providing a daily operational cadence to improve the effectiveness and efficiency of key operational processes and procedures.
  • Supports the operations management team in building a well-staffed, highly functioning, caring medical office team.
  • Ensure training and staffing models are maintained at each center.
  • Consistently provides performance and coaching feedback in a timely and documented manner.
  • Conducts routine meetings with the operations management team to communicate and activate key regional and corporate priorities with an eye toward establishing clear performance metrics that the offices can use to rapidly assess performance, diagnose gaps, and implement changes to close performance gaps.
  • Conducts performance evaluations that are timely and constructive.

Required Skills/Abilities:
 
  • Proven ability to build high performing teams
  • Ability to effectively manage relationships and constructive conflict with Providers
  • Strong ability to manage staff conflict
  • Proven record of monitoring key practice success measures and building a specific plan for progressive improvement.
  • Ability to work with a diverse group of people, developing highly productive working teams through mentoring and training.
  • Strong computer skills including Microsoft Office and other business analytics systems.
  • Superior patient services skills and successful record of patient relations management.
  • Excellent written and verbal communication skills.
  • Ability to work independently and professionally in a dynamic, challenging environment.
  • Experience managing budgets and delivering information from P&L statements and producing strong results and growth.
  • Provide a coaching approach to successfully identify and resolve a variety of conflicts across their teams; mitigate risk and resolve personnel and operational issues.
  • Ability to manage highly sensitive and confidential information with discretion and in a manner that inspires confidence and trust.
  • Proven ability to manage multiple projects with correct prioritization and time management skills.


Education and Experience:
  • Bachelor’s degree in healthcare administration, business administration, or related field is preferred. A minimum of 6 years’ experience in operations management in healthcare (Medicare advantage experience is highly preferred) or related field is required; and a minimum of 3 years’ supervisory experience directing and leading team(s) is required.

Physical Requirements:
 
  • May require prolonged period of standing, walking and bending.
  • Prolonged period sitting at a desk and working on a computer.
  • Ability to move/lift up to 15 pounds at times.
  • Ability to travel to multiple worksites is required.

Powered by JazzHR

Oq7B2lf4oK

  • RWE VP Lead Clinical Operations

    4 weeks ago

    Tampa, Florida, United States Pfizer Full time

    ROLE SUMMARYThe VP of Clinical Operations in the CMAO RWE Platform leads a global Clinical Operations (C&O) organization to support the implementation of observational Pfizer enterprise evidence generation and all Medical Affairs RWE research agendas across all categories and all regions, IDM, EM and China. In addition, C&O will oversee operational support...

  • RWE VP Lead Clinical Operations

    1 month ago

    Tampa, United States Pfizer Full time

    ROLE SUMMARY The VP of Clinical Operations in the CMAO RWE Platform leads a global Clinical Operations (C&O) organization to support the implementation of observational Pfizer enterprise evidence generation and all Medical Affairs RWE research agendas across all categories and all regions, IDM, EM and China. In addition, C&O will oversee operational...

  • VP of Construction

    3 weeks ago

    Tampa, United States SECCA Search Group Full time

    VP of Construction Opportunity in Tampa, FLSECCA Search Group is excited to present an exceptional opportunity for a VP of Construction in Tampa, FL. This pivotal role is ideal for a seasoned construction professional eager to lead and drive excellence in construction management.Position OverviewAs the VP of Construction, you will be responsible for...

  • VP of Finance

    5 months ago

    Tampa, United States Search Connections Full time

    Job DescriptionJob DescriptionWe are seeking a VP Of Finance! You will be responsible for the effective management and profitable operation of your assigned branch office.Responsibilities:Coordinate the approval process for all loans and lines of creditOversee the flow of cash and financial investmentsAnalyze information to assess current and future...

  • Sales Support Coordinator for VP of Sales

    1 week ago

    Tampa, Florida, United States GS Equipment, Inc. Full time

    Company OverviewGS Equipment, Inc. has established itself as a leader in the construction and material handling equipment industry. With a legacy dating back to 1960, we have consistently provided exceptional service and support to our clients.Position SummaryWe are seeking a dedicated individual to join our team as a Sales Support Coordinator and...

  • Operations Support Coordinator

    5 days ago

    Tampa, Florida, United States 5 Star Staffing Solutions Full time

    Operations Support Coordinator Job Description5 Star Staffing Solutions is seeking a detail-oriented and proactive Operations Support Coordinator to assist the Vice President (VP) in various administrative functions. The successful candidate will play a crucial role in ensuring the efficient operation of the office by managing a variety of administrative...

  • VP, Innovation

    1 month ago

    Tampa, Florida, United States teamworkonline Full time

    Job Summary The Vice President, Innovation & Technology Services is responsible for the overall technological direction of the organization, arena operations, and affiliated locations that support the overall vision of creating a world-class plus fan experience. This position is part of the leadership team and serves as a strategic business partner to all...

  • Digital Marketing Director/VP of Marketing

    7 days ago

    Tampa, United States Medi-Weightloss Full time

    Job DescriptionJob DescriptionJob Opportunity: Digital Marketing Director/VP of MarketingCompany: Medi-Weightloss CorporateLocation: Tampa, FLPassionate About Healthy Living, Digital Marketing, and Lead Generation? We Want You!Embark on a fulfilling journey with Medi-Weightloss Corporate in Tampa, FL – a dynamic workplace dedicated to patient-centric care....

  • Director / VP of Facilities in Property Management

    2 weeks ago

    Tampa, United States Community Property Management Full time

    Job DescriptionJob DescriptionWe seek a Director / VP of Facilities to join our team! Our property management company owns and develops several MANUFACTURED HOME apartment communities in the SE. This position is REMOTE OUT OF Florida. The position is remote, with 25-50% travel to our apartment communities located in 15 states in the Southeast. MODERATE...

  • Director / VP of Facilities in Property Management

    2 weeks ago

    Tampa, United States Community Property Management Full time

    Job DescriptionJob DescriptionWe seek a Director / VP of Facilities to join our team! Our property management company owns and develops several MANUFACTURED HOME apartment communities in the SE. This position is REMOTE OUT OF Florida. The position is remote, with 25-50% travel to our apartment communities located in 15 states in the Southeast. MODERATE...

  • Resort Operations Strategist

    2 days ago

    Tampa, Florida, United States Seminole Gaming Full time

    Job DescriptionKey Responsibilities:Ensure compliance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.Assist in the planning of resort operations, focusing on short and long-term strategic plans that align with and support the goals of Operations, VP, Hotel, Operations, Hospitality, Management, and...

  • VP of Corporate Development

    3 weeks ago

    Tampa, United States Blue Ridge Construction Capital Full time

    Job Title: VP, Corporate DevelopmentCompany: Banko Overhead DoorsLocation: Tampa, FL (Remote considered) About Banko Overhead Doors:Banko Overhead Doors, a portfolio company of Blue Ridge Construction Capital, is a leading provider of residential and commercial garage door services. With a strong commitment to customer satisfaction and a reputation for...

  • VP of Corporate Development

    3 weeks ago

    Tampa, United States Blue Ridge Construction Capital Full time

    Job Title: VP, Corporate DevelopmentCompany: Banko Overhead DoorsLocation: Tampa, FL (Remote considered) About Banko Overhead Doors:Banko Overhead Doors, a portfolio company of Blue Ridge Construction Capital, is a leading provider of residential and commercial garage door services. With a strong commitment to customer satisfaction and a reputation for...

  • VP of EHS

    2 months ago

    Tampa, United States Limbach Facility Services LLC Full time

    Job DescriptionJob DescriptionWho We Are…Since our founding in 1901, Limbach’s primary core value has always been: We Care. We Care about you as a person: your safety, career, development, and the local community. We Care to impact diversity in construction to create a collaborative work environment focused on generating a sense of belonging and...

  • Senior Officer, BSM Governance, VP

    2 weeks ago

    Tampa, Florida, United States Citigroup Inc Full time

    Position Overview: Support the Global Bank Network Management (BNM) team, which is tasked with overseeing agent bank partnerships that facilitate Citi's operations. As part of the SMB&IC Operations & Technology (O&T) Division, BNM is dedicated to delivering superior banking services to our partners and clients while enhancing regulatory adherence,...

  • Strategic Risk Management Professional, VP

    2 days ago

    Tampa, Florida, United States 00002 Citibank, N.A. Full time

    Job Summary:The Technology Risk and Control Officer, VP is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically...

  • Enterprise Risk and Compliance Specialist, VP

    2 days ago

    Tampa, Florida, United States 00002 Citibank, N.A. Full time

    Job Summary:The Technology Risk and Control Officer, VP is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically...

  • VP/Director of Marketing

    1 week ago

    Tampa, United States AEG Full time

    United Soccer League - Future Opportunities Job Title: VP/Director of Marketing (title may vary) Position Type: Varies Location: Varies Please note: This is for future opportunities with USL member clubs. Specific position details will vary. Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat of American soccer....

  • VP, Innovation

    1 month ago

    Tampa, United States teamworkonline Full time

    Job Summary       The Vice President, Innovation & Technology Services is responsible for the overall technological direction of the organization, arena operations, and affiliated locations that support the overall vision of creating a world-class plus fan experience. This position is part of the leadership team and serves as a strategic...

  • Senior Vice President of Operations

    1 week ago

    Tampa, Florida, United States Resolute Industrial, LLC Full time

    Job OverviewPosition Title: Vice President & General ManagerAbout Resolute Industrial, LLCResolute Industrial specializes in providing temporary climate control, power generation, and dehumidification solutions. Our extensive inventory includes portable air conditioning units, cooling towers, chillers, heaters, dehumidifiers, generators, and power...