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Front Office Assistant

3 months ago

Napa, United States BASS MEDICAL GROUP Full time
Job DescriptionJob DescriptionDescription:

Napa Valley ENT is seeking a part or full time front office assistant who is excellent at multi-tasking, a quick and eager learner, and a team player.


Essential Duties & Responsibilities:

  • Patient Intake and Scheduling:
    • Greet patients warmly and professionally, both in person and over the phone.
    • Efficiently schedule appointments according to physician availability, patient needs, and insurance requirements.
    • Gather accurate patient demographic and insurance information, ensuring data integrity within our electronic health record (EHR) system.
    • Verify patient insurance eligibility and communicate any potential coverage issues clearly and proactively.
    • Send appointment confirmations and reminders via phone, email, or text message.
  • Patient Care and Communication:
    • Assist patients with completing necessary paperwork in a timely and accurate manner.
    • Answer patient questions regarding appointments, billing, and insurance in a courteous and informative way.
    • Effectively triage incoming calls, directing inquiries to appropriate staff members.
    • Manage patient flow in the waiting room, minimizing wait times and addressing any concerns promptly.
    • Collect co-pays, deductibles, and other patient payments according to established procedures.
  • Administrative Tasks and Support:
    • Maintain accurate and up-to-date patient records in the EHR system.
    • Manage the front desk efficiently, including filing, faxing, and data entry.
    • Support other clinical staff with administrative tasks as needed.
    • Ensure a clean and organized work environment, fostering a professional atmosphere.
    • Adhere to all HIPAA regulations to protect patient confidentiality.
Requirements:

  • High school diploma or equivalent.
  • Minimum of 1 year of experience in a fast-paced customer service or healthcare environment (preferred).
  • Excellent organizational, communication, and interpersonal skills.
  • Proficient in computer skills, including Microsoft Office Suite and familiarity with EHR software a plus.
  • Ability to multi-task, prioritize effectively, and manage time efficiently.
  • Strong attention to detail and accuracy.
  • Positive and professional demeanor with a focus on exceeding patient expectations.
  • Ability to work independently and collaboratively as part of a team.

Compensation Package


At BASS Medical Group, we understand that a comprehensive, high quality, and affordable health benefits program is now more essential than ever. The overall well-being of our employees is at the forefront of our focus. With this in mind, we offer our eligible employees a generous benefits program.


Health & Welfare Benefits: Medical through Anthem Blue Cross PPO, Low-Cost Dental and Vision, Medical FSA & HSA.


Retirement Savings & Income Security: Basic Life & AD&D Insurance, Long Term Disability, 401K plan with an employer contribution, Access to Financial Advisors, Identity Theft Program.


Work/Life Balance Benefits: Paid Time Off and Company Paid holidays, Life Assistance Program, Commuter & Parking Benefits, Secure Travel Services, Healthy Rewards Program, Will Preparation Program, Additional perks to include discounts for Cellular phone and Gym memberships.


Voluntary Benefits: Optional Life & AD&D Insurance, Aflac Supplemental Insurance, Pet Insurance


Compensation will be based on experience


Pay Scale/Ranges:


$22.00 to $28.00 per hour


*Employees actual pay rate will depend on a host of factors including, without limitation, job location, specialty, skillset, education, and experience. The pay scale/ranges shown are representative of the pay rates for the job title reflected above, but an employees actual pay rate will be determined on a case-by-case basis.