Front Desk Supervisor

3 months ago

Napa, United States LodgeWorks Full time

Front Desk Supervisor Napa, California - Full Time Archer Hotel Napa is seeking an outgoing, customer service focused hospitality professional to fill the role of Front Desk Supervisor. The perfect candidate will be a team player and exceptional leader with excellent customer service and communication skills.

The Front Desk Supervisor is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. He/she is also responsible for all reservation and inquiry calls during their shift. In addition, this position will assist the FOM & AFOM in training and supervising other employees. He/she is expected to develop superior service skills in dealing with clients, guests and coworkers.

**QUALIFICATION STANDARDS**

EDUCATION & EXPERIENCE

* Experience in hotel or a related field preferred.

* High school diploma or equivalent required.

* Associate or bachelor degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.

* Must have a valid drivers license.

* Must be fluent in English.

PHYSICAL REQUIREMENTS

* Long hours sometimes required.

* Must be able to work evenings, weekends and holidays as needed.

* Light work Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

* Ability to stand during entire shift.

MENTAL REQUIREMENTS

* Must work well and maintain composure and objectivity in stressful, high pressure situations.

* Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.

* Must be able to convey information and ideas clearly.

* Must be able to evaluate and select among alternative courses of action quickly and accurately.

* Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by clients, guests and co-workers.

* Must be able to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.

* Must be able to work with and understand financial information and data, and basic arithmetic functions.

**Hours of position**

This position requires OPEN AVAILABILITY which may include working weekends and holidays.

The Hotel is a part of LodgeWorks, a hotel management and development company based in Wichita, Kansas with 950+ employees nationwide. Our multi-brand strategy includes Archer, Hyatt Place, HYATT house, Aloft, Hilton Garden Inn, Hampton, and other high quality, nationally branded products. We are industry innovators with a rich history and a strong family culture. At LodgeWorks, hospitality is more than just the industry in which we work. It defines everything we do. Hospitality is the single most important element of our organization the foundation upon which everything is built.

Our benefits include: Medical, Dental, Vision, PTO, 401(k) with employer match, Term Life Insurance at no cost to the employee, additional Supplemental Term Life Insurance available at a minimal cost to the employee, Long and Short-Term Disability benefits at no cost to the employee, and much more for full-time positions.

We are an equal opportunity employer and have a lot to offer individuals interested in joining our team.

Downtown Napa is in full renaissance, and Archer Hotel brings a uniquely Napa, luxury boutique hotel to this gateway city. The five-story hotel anchors First Street Napa with its distinctive mix of shops, restaurants and entertainment in the heart of a wonderfully walkable downtown complete with world-class dining, 20+ tasting rooms and live music venues.

Guests can expect 183 luxe guest rooms, including 39 balcony-clad suites, the progressive American menus of Charlie Palmer Steak and Sky & Vine Rooftop Bar, which showcases both the urban energy of downtown Napa and the incredible valley vistas just beyond the city. And sincere service always.

Related Keywords: Front Desk Supervisor

Job Id: AHN_Front Desk Supervisor Location: Napa, CA Position: Front Desk Supervisor

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