Scheduler/Dispatcher

3 weeks ago

Grand Rapids, United States Work With Your Handz Full time
Job DescriptionJob Description


As the industry leader for over 40 years, we take fire suppression and prevention seriously. Our forte lies in service and maintenance and keeping our customers informed about cutting-edge fire safety systems. We are the leaders because we don't cut corners, we are best in class because we treat our employees with respect and give them opportunities for advancement and great pay, including profit sharing.

A Successful Scheduler/Dispatcher will play a vital role in our team. The ideal candidate should be organized, detail-focused, and possess excellent communication skills. This high-energy position requires making a minimum of 80+ outbound calls daily, reflecting a dynamic and proactive approach.


What can we do for you?:

  • Profit Sharing: Quarterly profit-sharing program payouts to all employees. Profit sharing is paid out quarterly.
  • Commitment to Excellence in Protection: Prioritizing delivering high-quality work above all else.
  • Expert Technicians: Highly trained technicians dedicated to their craft.
  • Employee Value: Feel valued through competitive pay and excellent benefits.
  • Serious About Safety: We take our jobs seriously while maintaining a positive and fun work environment.
  • Team Bonding: We believe in the power of teamwork with outings and parties.
  • Efficiency and Organization: We encourage everyone to always give their best with supportive management doing the same.
  • Focus on Service: We concentrate on the service side of fire and protection: inspection, testing, and maintenance of existing systems.
  • Advancement Opportunities: We offer our employees opportunities for career growth.


Pay ranging from $22 - $28/hour, based on experience. This is an in-office position in Grand Rapids, MI with a schedule of 8 am – 430 pm.


Benefits for the Scheduler/Dispatcher:

  • 401K with a Company Match
  • Medical, Dental, and Vision Insurance
  • Company-Paid Short-Term Disability
  • Company-Paid Long-Term Disability
  • Company-Paid Life and AD&D Insurance
  • Pre-Tax Accounts for Health and Dependent Care
  • Aflac
  • Vacation and Personal Time
  • Paid Holidays
  • Tuition Reimbursement
  • Competitive Compensation Package



Responsibilities for the Scheduler/Dispatcher:

  • Engage with our extensive customer database through consistent appointment scheduling calls.
  • Strategically plan daily routes for technicians based on geographic areas, ensuring revenue expectations are met.
  • Field emergency service calls, efficiently rerouting technicians to address customer needs based on location and availability.
  • Gather essential information from customers for inspections and repairs, with meticulous data entry.
  • Respond to customer calls, facilitating the scheduling of inspections, repairs, and emergency services.
  • Help technician by addressing questions or issues they may encounter.
  • Daily review of reports to ensure effective workload management.
  • Undertake various duties, including reviewing inspection reports, engaging in sales, quoting, and more as needed.


Requirements for the Scheduler/Dispatcher:

  • Essential previous experience in clerical or administrative roles is a must.
  • MUST have prior experience in a dynamic outbound call center, telemarketing, or dispatching setting.
  • Outstanding verbal, written, and customer service skills are essential, with a keen eye for detail.
  • Demonstrates initiative, actively pursues opportunities, and achieves goals.
  • Proven ability to manage a vital business function, meeting goals and deadlines effectively.
  • Thrives in a fast-paced, collaborative team environment.
  • Capable of handling stressful situations with composure.
  • Highly analytical with excellent problem-solving skills.
  • Adept at prioritizing and handling various tasks concurrently.



Driven by our relentless pursuit of excellence, strategic marketing initiatives, and impactful acquisitions, we're not just keeping up with industry standards; we're setting the pace. Join us on the forefront of fire safety evolution



We are firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.


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