Corporate Call Center Operator
3 weeks ago
Overview
DK Security is Michigan's fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients.
DK Security can provide you an opportunity to grow, develop and meet new people in a professional team setting while performing essential administrative tasks that are at the heart and soul of our Corporate Office This Command Center Operator position is one that will utilize multitasking and customer service skills every minute of your shift and if you like to be busy, this is the job for you DK has earned a reputable name in the security industry thanks to our outstanding officers that work in the field as well as our support staff and Command Center Operators at our corporate office, and we cannot wait to have you join our team
Job Skills / Requirements
IN PERSON POSITION
SCOPE: Command Center Operators are an integral part of DK's team They are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate management team as well as our supervisors and employees out in the field, and ultimately our customers and clients. In addition, the Command Center Operators are responsible for operating a multi-line switchboard, processing pre-employment background screening, processing company wide payroll, and most importantly providing outstanding customer service.
SCHEDULE:
* 2nd Shift
* 4 PM - Midnight
* ACA
* Sunday, Tuesday, Thursday, Saturday
* 3rd Shift
* 11 PM - 6 AM
* PT
* Fri and every other Sunday
* Part time (0-29) and ACA FT (30-39+) hours may be available depending on hours
Weekend availability required
COMPENSATION:
* Rate of Pay: $16.00/hour
* Benefits: medical, dental, vision, life, group accident, identity theft protection, and paid medical leave (eligibility rules do apply)
LOCATION: Kentwood, MI
JOB DESCRIPTION/RESPONSIBILITIES:
* Must provide above excellent customer service when dealing with Clients, Customers, Co-Workers, etc.
* Provide information and assistance to calling parties concerning emergency, security and general assistance needs.
* Follow procedures in dispatching personnel for emergency and non-emergency response.
* Accurately and quickly utilize computer-aided software for complaint documentation and processing of anonymous tip line calls.
* Serve as an information resource to DK employees and clients. Locate requested information through additional sources as needed.
* Process and report background screen requests.
* Process payroll companywide.
* Monitor an anonymous Whistleblower hotline, and provide thorough reports for clients.
* Monitor CCTV system using recording devices.
* Monitor, operate, test and data entry responsibility for a variety of computerized and electronic equipment used in access control, fire and security systems.
* Prepare reports, activity logs and files. Assist in the maintenance and distribution of reports, records and files.
* Assists security and event staff in scheduling/payroll processing, filling missed shifts, etc.
* Must follow site specific post guidelines.
* Document daily activities and incident reports.
* Other duties as assigned.
QUALIFICATIONS:
* Must be at least 18 years old or older.
* Must be of good moral character, with no felony convictions or misdemeanor convictions for criminal sexual conduct or related offenses, theft, assault, or crimes of moral turpitude, is required.
* Must have impeccable grooming.
* Must possess above average customer service skills.
* Must have high school diploma or GED as well as some college experience.
* Associate's degree (or higher) in Criminal Justice, business administration, or other related fields is preferred.
* Must present a friendly, positive, professional image to Clients, employees, supervisors, managers, and the general public.
* Must have excellent attention to detail and accuracy.
* Thorough knowledge of emergency procedures; ability to manage emergency situations while handling normal control center functions.
* Ability to multi-task multiple job duties while maintaining confidentiality.
* Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures.
* Ability to effectively interact with professional personnel at all levels within the corporation, outside agencies and general public.
* Must possess excellent verbal, written and interpersonal communications skills and the ability to solve problems and de-escalate situations in a non-confrontational manner. These include the ability to read and write the English language and interpret documents such as safety rules, operating procedures,
* maintenance instructions and reports.
* Must possess the ability to perform basic mathematical calculations, such as addition, subtraction, multiplication and division as a minimum.
* Must possess excellent computer skills; specifically in Microsoft Word, Excel, and Microsoft Outlook.
* Must have a flexible schedule and reliable transportation.
* Ability to work independently with little or no supervision.
By submitting your application, you agree to be contacted via phone, email, and/or text message regarding your candidacy, scheduling, and other instructions on how to move forward in our hiring process.
IND1
Education Requirements (Any)
High School Diploma or GED
-
Call Center Agent
4 weeks ago
Grand Rapids, United States Xtend Inc Full timePOSITION SUMMARY The Member Services Representative Level 1 is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be handled by a Level 1...
-
Call Center Agent
4 weeks ago
Grand Rapids, United States Xtend Full timeJob DescriptionJob DescriptionPOSITION SUMMARYThe Member Services Representative Level 1 is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be...
-
Call Center Queue Specialist
7 days ago
Grand Rapids, United States Chervon North America Full timeChervon is one of the world’s largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser...
-
Call Center Queue Specialist
1 month ago
Grand Rapids, United States Chervon North America Full timeJob DescriptionJob DescriptionChervon is one of the world’s largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools,...
-
Call Center Queue Specialist
1 month ago
Grand Rapids, United States Chervon North America Full timeChervon is one of the world’s largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser...
-
Bilingual Call Center Representative
4 weeks ago
Grand Rapids, United States Xtend Full timeJob DescriptionJob DescriptionPOSITION SUMMARYThe Member Services Representative is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be handled by...
-
Call Center Agent
4 weeks ago
Grand Rapids, United States CU* Answers Full time $14 - $15Call Center Agent - Second ShiftPOSITION SUMMARY:The Member Services Representative is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be handled...
-
Bilingual Call Center Representative
1 week ago
Grand Rapids, United States Xtend Inc Full timeJob Type Full-time Description POSITION SUMMARY The Bilingual Call Center Representative/Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound & outbound services. Requests able to be handled by an MSR will be done in the most efficient manner possible. This position requires taking complete, detailed...
-
Bilingual Call Center Representative
7 days ago
Grand Rapids, United States Xtend Inc Full timeJob Type Full-time Description POSITION SUMMARY The Bilingual Call Center Representative/Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound & outbound services. Requests able to be handled by an MSR will be done in the most efficient manner possible. This position requires taking complete, detailed...
-
Call Center Manager
2 days ago
Cedar Rapids, United States Covenant Family Solutions Full timeJob DescriptionJob DescriptionJoin Our Team as a Call Center Manager!Position Summary: Are you a natural leader with a passion for ensuring exceptional customer service? We're seeking a dedicated Call Center Manager to provide oversight and guidance to our Call Center Representatives, ensuring smooth operations and adherence to our core values at...
-
B2B Sales Representative
4 weeks ago
Grand Rapids, United States Corporate Technologies LLC Full time $41,500 - $100,000B2B Sales Representative- IT Managed Services (Grand Rapids)Corporate Technologies, LLC is seeking a dynamic sales professional to join our IT Managed Services team.If you have the drive and initiative to exceed sales goals, are passionate about selling quality IT managed services and enjoy giving great customer service, then we want to talk to you.The ideal...
-
$22-25/hr Environmental Services Manager
3 days ago
Grand Rapids, United States Corporate Cleaning Group Full time**Thank you for your interest! Are you seeking a career path filled with opportunities for growth and advancement? Consider joining the leadership team at Corporate Cleaning Group! We're in search of a capable individual to manage janitorial services within an assigned territory in Grand Rapids. This is a full-time evening position, Monday through...
-
Accountant - US Corporate Headquarters
13 hours ago
Grand Rapids, United States CURE International Children's Hospitals Full timeLocated in Grand Rapids, Michigan, the Corporate Headquarters of CURE International Children's Hospitals is looking to add an Accountant to the team! The Accountant at CURE plays a crucial role in creating financial transactions and generating reports, posting data to the accounting software (Odoo) from invoices, vouchers, and credit card receipts. This...
-
Corporate Attorney
4 weeks ago
Grand Rapids, Michigan, United States LACROIX Full timeJob Description The Corporate Attorney will be in charge of the legal management of contracts, compliance and corporate matters. He/she will provide the company with effective legal advice, manage all legal activities and oversee the work of outside counsels. This position is also directly involved in complex business transactions and...
-
$17/hr Mon-fri Janitorial Team Lead
3 days ago
Grand Rapids, United States Corporate Cleaning Group Full timeAre you a self-starter with a passion for teamwork, leadership, and professional growth? Join our dynamic team at Corporate Cleaning Group in Grand Rapids for an exciting career journey! **Compensation**: Pay starting at $17/hour, with potential for advancement based on performance within 90 days. **Schedule**: Monday through Friday, starting at 6 PM,...
-
Corporate Governance
4 days ago
Grand Rapids, United States Steelcase Full timeDescription We are hiring a Corporate Governance & Securities Compliance Specialist/Paralegal to manage a variety of processes relating to our public company reporting and compliance with stock exchange requirements. You’ll support...
-
Administrative Assistant
1 month ago
Grand Rapids, United States Kent Intermediate School District Full time**Administrative Assistant - Center Programs / Student Services** *** 260 Days, Non-Union Hourly Classified **Broad Statement of Responsibilities**: Performs routine and advanced secretarial, clerical, and administrative duties to assure efficient and effective operation of the office and a positive impact on the provision of educational services. **Job...
-
Operations Manager
4 days ago
Grand Rapids, United States Steelcase Full timeDescription We are hiring an Operations Manager to oversee activities in a value stream, managing people and products, controlling costs, meeting quality goals, and ensuring company policies are followed! *This role will be located...
-
Operations Manager
4 days ago
Grand Rapids, United States Steelcase Full timeDescription We are hiring an Operations Manager to oversee activities in a value stream, managing people and products, controlling costs, meeting quality goals, and ensuring company policies are followed! *This role will be located...
-
Ira/cd Operations Specialist Ii
1 month ago
Grand Rapids, United States Fifth Third Bank Full timeMake banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Independently support and maintain the Operational and Risk needs of the IRA/CD Operations Banking division, including the reconciliation, research and clearing of...