lifts Dispatcher

3 weeks ago

Cedar Rapids, United States Linn County, IA Full time

Linn County is committed to creating a Customer-Center Culture placing our internal & external customers at the center of everything we do Why do we do this? We get that question a lot. The answer is simple: We want our customers to have a positive experience. Our co-workers are customers too. Exceptional internal customer satisfaction leads to exceptional customer satisfaction for the public

Why work at Linn County? 

* Competitive wages with annual pay increases & annual cost of living increase (depending on budget) 
* Medical, dental, vision, short & long term disability, and supplemental life insurance 
* Iowa Public Employee's Retirement Pension Plan (IPERS) 
* Wellness program offering credit on insurance premiums to eligible employees 
* On-site fitness centers for $15 per year 
* 100% County paid basic life insurance 
* 12 paid holidays per year 
* Training & professional development opportunities

Hourly Wage:

New Hire: $20.42  ·  90 days: $21.42  ·  1 year: $22.54  ·  2 years: $23.77  ·  3 years: $25.10

About LIFTS Dispatcher: 

Responsible for receiving transportation requests, preparing driver daily schedules, and dispatching a fleet of vans and buses for the purpose of transporting elderly, individuals with a disability, and other passengers. May perform substitute driving duties as needed. Work is performed under immediate supervision. Knows the County's Customer-Centered Culture principles, the County's Mission, Strategic Plan and Core Values and demonstrates a commitment to customer satisfaction for all customers on a regular basis.

* Receives telephone requests for service and enters data into software system.
* Assigns routes and schedules to drivers and assigns vehicles to drivers based on route loads.   
* Dispatches vans and buses via two-way radio system.
* Dispatches road calls to in-house and outside service vehicles.
* Maintains records necessary for operation.
* Controls daily schedule via computer system, radio, and telephone.
* Drives a minimum of one (1) day per month to maintain familiarity with routes and serves as backup driver as needed.
* Assists in area evacuations/emergencies under Emergency Management Agency (EMA) command.
* Performs all other related duties as assigned.
* Knows the products they personally produce and the customers of each product. Listens to the "Voice of the Customer "and closes gaps between customer expectations and experience whenever possible.
* High school diploma or equivalent required.  
* One (1) year of experience in paid driving, customer service, or human services. Experience driving trucks/vans/buses strongly preferred. 
* Knowledge of traffic rules and regulations.  
* Knowledge of geographical areas of Linn County.  
* Ability to communicate courteously and professionally with the public and staff.   
* Ability to understand and follow simple oral and written instructions.  
* Ability to read street and road maps.  
* Ability to operate a variety of equipment and machines, including a computer, two?way radio, telephone, copy machine, mobile data computer, and common office equipment. 
* Ability to dispatch and monitor the activities of several vehicles/drivers simultaneously, while maintaining professional control.  
* Ability to multitask in a fast-paced environment and accurately perform duties.  
* Ability to make critical decisions in emergency situations, remaining calm and in control. 
* Ability to carry parcels, assist wheelchairs up ramps and transfer passengers from wheelchairs to other seating.  
* Skill in the operation of buses safely on urban streets and rural roads.

Monday - Friday

8 a.m. - 5 p.m. 

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