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Sales Operations Manager

1 month ago

Naperville, United States Endotronix, Inc Full time
Job DescriptionJob Description

WHO ARE WE?

Endotronix is a medical device company that aims to transform the treatment of heart failure, a chronic, progressive condition in which the heart is unable to pump enough blood to support the body. Our Cordella Heart Failure System (CHFS) includes proactive management tools for best practice care and detection of worsening heart failure. These easy-to-use tools improve patient quality of life and help to reduce hospital admissions thereby reducing health care costs.

WHAT YOU’LL DO

The Sales Operations Manager will provide seamless partnership with various internal departments to increase operational efficiency and to help enhance the Endotronix customer experience. This role will liaise between departments including the Customer Service Group, the Endotronix Field Team including Sales and Clinical Specialists. Operations/Manufacturing, Finance and Marketing.

The Sales Operations Manager is responsible for four key areas of support including sales analytics and report development, compensation planning and quota setting, pricing and contracting support, and field level support to help achieve revenue goals.

The Sales Operations Manager will be a key contributor to the success of our sales team and will have a thorough understanding of sales processes and will work collaboratively with cross-functional teams. The role requires deep analysis to help define priorities that impact Endotronix’s engagement with customers and future opportunities. Candidates must have the ability to pivot quickly and adapt to new strategies and requests.

  • Provide analytical trends and report development to the field to support sales goals.
  • Responsible for field alignments and working closely with sales leadership on field deployment.
  • Work closely with the finance team on Commercial CRM development to track customers as they move through the funnel.
  • Set up Incentive Comp Plans and work cross functionally on plan governance, quotas, and comp administration.
  • Support Sales & Revenue Goals: Work with regional sales teams to track monthly & quarterly progress and identify/flag major roadblocks regarding forecast and revenue to SVP Sales and Sr. Director of Sales Operations.
  • Work cross functional with sales and legal teams on customer contracts including redlines, pricing exhibits, and Commercial Contract Negotiations.
  • Work closely with finance and accounting on rebate administration and quarterly calculations.
  • Collaborate with supply organization to assess inventory requirements/fulfillment. Streamline and optimize the sales process by selecting, implementing, and managing sales automation tools. Manage CRM data via Salesforce. This role will be a key contributor toward sales forecasting in collaborating with sales leadership to develop organizational goals.

WHAT YOU BRING TO THE TABLE

  • 8+ years relevant work experience in Sales Operations, preferably in the healthcare industry with a customer-facing setting
  • Strong analytical capability of Microsoft products with emphasis in Excel
  • Experience with an ERP system and demonstrated working experience in a Customer Relationship Management system (CRM – Salesforce)
  • Demonstrated ability to learn quickly and constructively work with feedback.
  • Organized, flexible, communicative
  • Can work with minimum supervision
  • Highly motivated with great desire to help others
  • Composed under stress and well organized
  • Excellent written/verbal communication skills and listening skills
  • Excellent leadership and influencing skills
  • Strategic planning skills: ability to make timely and sound decisions
  • Ability to organize, prioritize and schedule work assignments
  • Ability to build strong relationships with Endotronix peers, leadership team and employees across functions and at all levels
  • Demonstrate highest degree of integrity
  • Ability to work independently, while at the same time playing an active team role
  • Working knowledge of conflict resolution and the mediation principles and techniques

EDUCATION

  • BS/BA degree in a relevant field of study such as Business Administration

WHO YOU ARE

  • Relentlessly focused on data and hypothesis driven decision making to create the best experiences for ETX patients and customers
  • Someone with a bias for action and quick iteration as opposed to perfection
  • A quick learner, who is able to work independently, multitask, and drive your own projects
  • An effective communicator and collaborator who can synthesize insights from multiple stakeholders across business functions to deliver purpose-built insights, models and tools that provide easily interpretable and actionable results
  • A team player who can inspire teams to deliver together, embodying the idea that the whole is greater than the sum of the parts
  • Passionate about digital healthcare and leveraging Data to deliver innovative solutions at scale

WHAT WE’RE LIKE

  • Willing to have the “direct and honest conversation”. Not afraid to confront the facts (or be confronted) and develop a plan to move forward.
  • Competitive spirit and drive to win. Strong sense of initiative, internal motivation, and an unrelenting focus on results.
  • Openness to feedback and coaching with a strong orientation towards continual learning and improvement. Ability to solicit, accept and provide direct feedback without defensiveness.
  • Capacity to function in a highly complex company with ease and fluidity, while driving and influencing results.
  • Entrepreneurial, flexible, yet results focused.
  • High degree of intellectual curiosity, honesty, and capability.
  • Low ego and humble in spirit in spite of your track record of outstanding performance.

LIFE AT ENDOTRONIX

  • Our shared company values create a foundation of trust and collaboration. United in a common purpose, we excel at the task at hand to provide best-in-class medical technology and customer service to our patients and clinicians. And along the way we make sure to have a little fun, continue to grow and celebrate our successes.
  • We provide a competitive compensation package, comprehensive benefits including unlimited PTO, and an environment that will help you to thrive and succeed in your career.
  • Endotronix is an equal opportunity employer, and we are committed to providing equal employment opportunities to all persons without regard to race, creed, color, religion, national origin, gender, marital status, citizenship status, age, veteran status, or disability. We are passionately committed to building a diverse organization where all perspectives and cultures are celebrated.