Current jobs related to Videophone Customer Care Agent, Tier 1 - Salt Lake City - Sorenson
-
Tier 1 Agent
2 weeks ago
Bossier City, United States SteerBridge Strategies Full timeTITLE: Tier 1 Help Desk Technician TYPE: Hybrid (On-site Once a Week); Part-Time (~20 hrs/week) LOCATION: 6310 E. Texas Street, Bossier City, LA 71111 REQUIRED QUALIFICATIONS •Must be authorized to work in the U.S. •MUST be a resident of LOUISIANA and live within reasonable driving distance of the local GDIT office located at 6310 E. Texas Street,...
-
Tier 1 Agent
2 weeks ago
Bossier City, United States SteerBridge Strategies Full timeTITLE: Tier 1 Help Desk Technician TYPE: Hybrid (On-site Once a Week); Part-Time (~20 hrs/week) LOCATION: 6310 E. Texas Street, Bossier City, LA 71111 REQUIRED QUALIFICATIONS • Must be authorized to work in the U.S. • MUST be a resident of LOUISIANA and live within reasonable driving distance of the local GDIT office located at 6310 E. Texas Street,...
-
Tier 1 Agent
2 weeks ago
Bossier City, United States SteerBridge Strategies Full timeTITLE: Tier 1 Help Desk Technician TYPE: Hybrid (On-site Once a Week); Part-Time (~20 hrs/week) LOCATION: 6310 E. Texas Street, Bossier City, LA 71111 REQUIRED QUALIFICATIONS • Must be authorized to work in the U.S. • MUST be a resident of LOUISIANA and live within reasonable driving distance of the local GDIT office located at 6310 E. Texas Street,...
-
Kansas City, United States Customer Direct Full time**Virtual/Work-at-Home - Customer Care Agent (Kansas City, MO)** **Department:** Ops-Hourly **Location:** Kansas City, MO **Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee** Full-Time Positions available for the following shifts (includes weekends): 1 pm - 10 pm (CST) 2 pm - 11 pm...
-
Customer Service Representative
3 months ago
Salt Lake City, United States A.J. Valenzuela - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Customer Relations Representative
3 months ago
Salt Lake City, United States Shaun Speechly - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.ResponsibilitiesEstablish customer relationships and follow up with customers, as needed.Use a customer-focused, needs-based review process to educate customers about...
-
Agent's Assistant
3 months ago
Salt Lake City, United States Shaun Speechly - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Inbound Customer Service Agent
3 months ago
Salt Lake City, United States Premier Truck Group Full time** Inbound Customer Service Agent** **Job Category****:** Hourly/Clerical **Requisition Number****:** INBOU003397 Showing 1 location **Job Details** **Description** **We are so excited you are interested in our Inbound** **Customer Service Agent** **opportunity!** **Premier Truck Group is proud to be an essential business throughout the Coronavirus pandemic,...
-
Annuity Customer Care Specialist
2 weeks ago
Salt Lake, Utah, United States Silacins Full timeAbout SILACSILAC Insurance Company stands as one of the rapidly expanding insurance firms in the nation, consistently recognized as a leading player in the industry. SILAC provides top-tier annuity products designed to assist individuals in their retirement planning. Our teams unite around a common goal of delivering straightforward, competitive products for...
-
Customer Service Agent
3 months ago
Salt Lake City, United States HRmango Full timeHRmango is hiring for a prestigious innovator in the auto rental industry that has career advancement, financial security and growth potential! We're looking for a fun and personable Front Desk Service Agent to add to our team. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the...
-
Customer Solutions Agent
2 months ago
Salt Lake City, United States PRIME CORPORATE SERVICES LLC Full timeJob DescriptionJob DescriptionDescription:Your Team____________________________________________________________________________________________This position will work directly with the Customer Service Manager and collaborate with the Sales Department and Management Teams. The ideal candidate loves talking to people and proactively solving issues. You will...
-
Customer Service Agent
3 months ago
Salt Lake City, United States Enterprise Mobility Inc Full timeOverview Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made...
-
Customer Service Agent
2 weeks ago
Salt Lake City, United States Enterprise Mobility Inc Full timeOverview Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made...
-
Receptionist - State Farm Agent Team Member
4 months ago
Salt Lake City, United States Cinthya Molina - State Farm Agent Full timeJob DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...
-
Intern - State Farm Agent Team Member
3 months ago
Salt Lake City, United States A.J. Valenzuela - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Intern - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated...
-
Customer Service Agent
2 months ago
Salt Lake City, United States Rustman Agency Full timeJob DescriptionJob DescriptionPosition: Field Agent Underwriter / Leadership PositionEmployment Type: Full time and Part time positions available.Compensation: 100% Commission Based; UNCAPPED commissions with no limit on what you can earn. Finally get paid for the work and time you invest.Experience: No previous sales experience is required; our teams...
-
Seasonal Customer Service Agent
2 months ago
Salt Lake City, United States Enterprise Holdings Full timeOverview: Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made...
-
Customer Service Agent
2 weeks ago
Salt Lake City, United States Community Health Centers, Inc. Full timePosition OverviewCustomer Service Agent - This part-time role is essential in ensuring smooth operations at our health facility. The individual will manage various tasks including appointment coordination, handling telephone inquiries, and updating crucial patient records. This position plays a vital role in delivering exceptional service to our patients and...
-
Customer Relations Representative
3 months ago
Lake City, United States John Kasak - State Farm Agent Full timeJob DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...
-
Customer Service Representative
3 months ago
Lake City, United States John Kasak - State Farm Agent Full timeJob DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...
Videophone Customer Care Agent, Tier 1
2 months ago
***** Must be fluent in American Sign Language (ASL). *****
This position is open to candidates residing in all states with the exception of California, New Mexico, Colorado, and Arizona.
Job Summary
Customer Service Agents are responsible for answering calls through videophone from Sorenson personnel and customers nationwide. Duties include account management, giving basic customer support, troubleshooting, and providing training to customers on products and services to achieve a high-level of customer satisfaction.
Company Summary
Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.
Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.
As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.
Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.
Essential Duties and Responsibilities
- Provide support to existing and potential customers with a range of answers to questions including but not limited to account, new product installation, and general questions.
- Promote company products, features, and services.
- Provide a friendly and supportive customer experience.
- Resolve issues received through email, videophone, live chat, and other contact methods.
- Provide support for the functionality and features of all applicable products and services.
- Follow department policies and procedures.
- Ensure compliance with FCC regulatory requirements related to the service.
- Complete other duties and projects as assigned.
Supervisory Responsibility
This position has no supervisory responsibilities.
Travel Requirements
Less than 25%.
Education
Required: High School diploma or better
Experience
Minimum Years of Experience
Description: 1 Customer Service or equivalent experience.
Knowledge, Skills, and Abilities
Must be fluent in American Sign Language (ASL).
Candidate must have professional and courteous phone and electronic communications presence.
Candidate must have the ability to write simple correspondence, the ability to effectively present information during one-on-one and small group situations with customers, clients, and other employees of the organization.
Good customer service and knowledge of principles and processes for providing customer services. This includes customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction.
Strong active listening skills, able to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Able to complete work assignments independently or with minimal supervision and guidance.
Must be able to manage cases and time effectively.
Must be detail oriented and proficient at multitasking.
Strong adaptability and capacity to work in fast-paced environments.
Employees must have a solid basic comprehension and application with using computers in an MS Windows environment.
Must be able to type 45+ wpm.
Positive attitude, team player, good interpersonal communication skills, and able to work across company departments.
Working Conditions and Physical Requirements
- Punctual and reliable attendance.
- Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
- Ability to sign using ASL for extended periods of time.
- Ability to lift and move equipment 30-50lbs.
- Must be able to work during day, night, weekend, and holiday shifts. Flexibility with shifts is required.
- At home employees require a high-speed internet connection and a confidential working space with a desk and chair.
- Workstation must have an Ethernet connection.
Disclaimer
This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Apply today www.sorenson.com/company/careers/
Equal Employment Opportunity:
Sorenson Communications is an EOE, Disability/Age Employer.
