Customer Service Agent

3 months ago

Salt Lake City, United States Enterprise Mobility Inc Full time
Overview

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

National and Alamo has an exciting opportunity for a Return Agent. The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

This is a full time position that pays $17 / hour and offers full benefits with FLEXIBLE schedules

We have multiple schedule options available:

Thursday - Monday 4:00am-12:30pm

Friday - Tuesday 4:00am-12:30pm

Sunday - Wednesday & Friday 3:30pm-12:00am

Monday - Wednesday & Friday - Saturday 12:00pm-8:30pm

Monday - Friday 12:00pm-8:30pm

Responsibilities
  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
  • Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • Must be at least 18 years of age.
  • High School Diploma or G.E.D. required.
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Customer Service Agent

    5 months ago

    Salt Lake City, United States HRmango Full time

    HRmango is hiring for a prestigious innovator in the auto rental industry that has career advancement, financial security and growth potential! We're looking for a fun and personable Front Desk Service Agent to add to our team. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the...

  • Insurance and Financial Agent

    2 weeks ago

    salt lake city, United States State Farm Agent Full time

    Join the leaders. With the brand recognition of a Fortune 500 company, State Farm agents offer products to help customers meet their insurance and financial service needs.Run a small business as a State Farm agent. Being a State Farm agent gives you a unique opportunity to develop yourself, your business, and your community.We are seeking professionals to...

  • Insurance and Financial Agent

    2 months ago

    Salt Lake City, United States State Farm Agent Full time

    Join the leaders. With the brand recognition of a Fortune 500 company, State Farm agents offer products to help customers meet their insurance and financial service needs.Run a small business as a State Farm agent. Being a State Farm agent gives you a unique opportunity to develop yourself, your business, and your community.We are seeking professionals to...

  • Customer Service

    4 months ago

    Salt Lake City, United States Premier Truck Group Full time

    Winners Work Here! Premier Truck Group is proud of the diversity that comprises our winning team. We see the equality and inclusiveness amongst our team members as our ultimate tool in moving our organization and industry forward. Who is Premier Truck Group? Premier Truck Group is headquartered in Dallas, Texas, with over 40 locations throughout the US and...

  • Seasonal Customer Service Agent

    5 months ago

    Salt Lake City, United States Enterprise Holdings Full time

    Overview: Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made...

  • Customer Service Agent

    2 months ago

    Salt Lake City, United States Enterprise Full time

    Enterprise - JobID: 491538 [Cleaner] As a Service Agent at Enterprise, you'll: Clean vehicle exterior by hand, brush or by operating washing equipment; Polish, dry and clean vehicle windshields, windows, lights, mats and exterior body, by hand; Vacuum, shampoo, add air freshener and clean vehicle interior; Determine need for and add windshield fluid, gas,...

  • Agent Service Representative

    5 months ago

    Salt Lake City, United States England Logistics Full time

    At England Logistics, our business is logistics, but our passion is people. As a top third-party logistics provider, England Logistics is celebrated for its people-centric approach to providing transportation solutions. By helping shippers and carriers thrive, we believe in moving the industry forward. If you want to grow professionally with an Amazing...

  • Office Representative

    6 months ago

    Salt Lake City, United States OLGA SERRATO - State Farm Agent Full time

    Position Overview:  Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.  Responsibilities:  Establish customer relationships...

  • Customer Service Representative

    4 months ago

    Lake Geneva, United States Nathaniel Ladsten - State Farm Agent Full time

    About Our Agency: With over 11 years of experience at State Farm, I have managed my own agency and contributed to our corporate team's leadership. Our office is committed to providing comprehensive solutions and exceptional service to our customers. We thrive in a vibrant, fast-paced environment and are seeking new team members who are dedicated to working...

  • Insurance and Financial Agent

    3 weeks ago

    Salt Lake City, UT, United States State Farm Agent Full time

    Join the leaders. With the brand recognition of a Fortune 500 company, State Farm agents offer products to help customers meet their insurance and financial service needs.Run a small business as a State Farm agent. Being a State Farm agent gives you a unique opportunity to develop yourself, your business, and your community.We are seeking professionals to...

  • Customer Service Agent

    3 weeks ago

    Salt Lake City, United States Sixt Full time

    Company DescriptionJob Description Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a...

  • Customer Service Agent

    6 hours ago

    Salt Lake City, United States Sixt Full time

    Company DescriptionJob Description Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a...

  • Financial Stocks

    4 weeks ago

    Salt Lake City, United States COLONIAL STOCK TRANSFER Full time

    Job DescriptionJob DescriptionPosition description:We are a stock transfer agent and financial service provider for public and private companies. We are looking to fill a position for a restricted stock transfer specialist. This position will mainly involve answering phones, processing of stock transfers, stock issuances, Rule 144 restriction removals,...

  • Customer Service Representative

    1 month ago

    Salt Lake, Utah, United States Enterprise Full time

    Job SummaryAs a Service Agent at Enterprise, you will be responsible for cleaning vehicle exteriors by hand, brush, or operating washing equipment. This includes polishing, drying, and cleaning windshields, windows, lights, mats, and exterior body parts. Additionally, you will vacuum, shampoo, add air freshener, and clean vehicle interiors. You will also...

  • Customer Service Representative

    1 month ago

    Salt Lake, Utah, United States SIXT USA Full time

    Job Title: Customer Service AgentAt SIXT USA, we are seeking a highly skilled and customer-focused Customer Service Agent to join our team. As a key member of our Branches & Operations division, you will be responsible for delivering exceptional customer service to our clients from around the world.Key Responsibilities:Welcome and assist customers upon...

  • Customer Service Agent

    2 weeks ago

    Jersey City, United States Inkspirenize Full time

    Job Title: Customer Service Agent Location: Jersey City, NJ Job Type: Full-time Job Overview: We are seeking a dedicated and empathetic Customer Service Agent to join our team. In this role, you will be the first point of contact for our customers, providing support and resolving issues efficiently. You will handle a variety of inquiries via phone, email,...

  • Customer Service Agent

    1 month ago

    Jersey City, United States Angela Scribe Full time

    Job Title: Customer Service Agent Job Location: Angela Scribe Job Type: Full-Time Job Summary: As a Customer Service Agent, you will serve as the first point of contact for customers, ensuring that their questions, concerns, and needs are handled effectively and professionally. You will provide excellent customer support through various channels such as...

  • Bilingual Spanish Customer Service Representative

    1 month ago

    Salt Lake, Utah, United States GE Appliances, a Haier company Full time

    Job Title: Bilingual Spanish-Inbound Customer Service AgentAt GE Appliances, we're looking for a highly skilled and bilingual customer service agent to join our team. As a Bilingual Spanish-Inbound Customer Service Agent, you will be responsible for providing exceptional customer service to our Spanish-speaking customers via phone, email, and chat.Key...

  • Customer Service Representative

    1 month ago

    Cañon City, United States Dennis Podzemny - State Farm Agent Full time

    Position Overview:We are seeking a highly motivated and customer-focused individual to join our State Farm Agent team as a Team Member. As a Team Member, you will play a key role in establishing customer relationships and providing exceptional service to our clients.Responsibilities:Develop and maintain strong relationships with customers to understand their...

  • Customer Service Manager

    3 months ago

    Johnson City, United States Harold Dishner - State Farm Agent Full time

    Position OverviewLooking for a full time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.ResponsibilitiesEstablish customer relationships and follow up with customers, as needed.Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding...