Community Living Team Manager

2 months ago

Phoenix, United States The Opportunity Tree Full time
Job DescriptionJob DescriptionDescription:

Community Living Team Manager Summary

Responsible for ensuring high quality of support is provided to individuals with physical and/or intellectual disabilities by monitoring the services provided, developing staff training and opportunities, assisting in the development and implementation of financial, strategic and programmatic goals, ensuring Supervisors and DSPs are completing job duties, ensuring contract compliance and fulfilling The Opportunity Tree’s mission, vision, and values.

  1. Oversee and manage a team of DSPs and Supervisors, providing guidance, support, and direction to ensure the delivery of high-quality services and support to individuals.
  2. Establish clear performance expectations and hold DSPs and Supervisors accountable for meeting objectives, targets, and service standards.
  3. Monitor and evaluate the implementation of policies and procedures by DSPs and Supervisors, ensuring compliance and identifying areas for improvement.
  4. Foster a positive and supportive work environment, promoting teamwork, communication, and collaboration among DSPs, Supervisors, and other stakeholders.
  5. Serve as a point of contact for escalated issues and concerns from DSPs, Supervisors, and individuals receiving services, addressing them promptly and taking appropriate actions.
  6. Create, monitor, and fill schedules as appropriate.
  7. Utilize Paylocity timekeeping system to ensure accurate service hours as contracted.
  8. Assess and evaluate the individual needs of each Member in their home.
  9. Advocate, facilitate, and coordinate support for Members.
  10. Facilitate and participate in developing the Individual Service Plan.
  11. Develop and implement Member driven goals/objectives and behavior building programs ensuring Article 9 compliance.
  12. Pro-actively maintain communication with families/guardians of Members.
Requirements:
  1. Minimum of 18 years of age.
  2. Current driver license with Non-Restricted Motor Vehicle Record and compliance per the requirements of The Opportunity Tree’s insurance carrier.
  3. One year of supervisory skills to include but not limited to knowledge of management principles in staff interaction and task productivity, leadership abilities, problem identification and resolution administration.
  4. Excellent communication skills, including the ability to write, speak, and listen effectively in English.
  5. Experience: Two (2) years in the Intellectual and Developmental Disabilities (IDD) field in a residential or HCBS setting.
  6. Education: Bachelor’s degree in human services preferred.
  7. Knowledge: Intermediate in MS Outlook, MS Word, MS Excel, web browsing.
  8. Knowledge of best practice models and community integration.
  9. Successfully meet AZ-DPS requirements for Fingerprint Clearance Card.
  10. Reliable transportation and travel for The Opportunity Tree business.

Benefits for Full-Time Employees

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Work Environment

  • Lift/carry/transfer minimum of 40 pounds.
  • Bend, kneel, and stoop.
  • Pushing or pulling of wheelchairs.
  • Reach/ reach overhead.
  • Walk/stand for extended periods.
  • Sit for extended periods.
  • Finger/hand/wrist dexterity to eye.

This position is considered a “safety sensitive” position.

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