Bilingual Customer Service Specialist

2 weeks ago

Hawthorne, California, United States Los Angeles Center for Ear Nose Throat and Allergy Full time
Job Overview

Position Summary

The Call Center Representative serves as the primary point of contact for patients, embodying the values of respect and empathy. This role is crucial in ensuring that patients feel welcomed and supported during their interactions with our organization. As the initial voice of the Los Angeles Center for Ear Nose Throat and Allergy, your demeanor and approach can significantly influence the patient experience.

Key Responsibilities

  • Greet and assist patients and visitors, whether in person or via phone, addressing inquiries or directing them as necessary.
  • Confirm insurance and eligibility details, ensuring all required documentation is completed accurately.
  • Gather and verify patient information when scheduling appointments to ensure smooth operations.
  • Enhance patient satisfaction and optimize the use of physician time by notifying relevant staff upon patient arrival.
  • Prepare necessary lab requisition forms as directed by medical professionals.
  • Document outcomes of reminder calls for scheduled procedures and appointments in the designated system.
  • Maintain appointment schedules by monitoring service delivery and promptly informing management of any delays.
  • Provide comfort to patients by addressing their concerns and maintaining a welcoming reception area.
  • Ensure that treatment information is readily available by organizing and retrieving patient records efficiently.
  • Update and maintain patient accounts with accurate personal and financial details.
  • Assist patients in distress by responding appropriately to emergencies.
  • Safeguard patient confidentiality by adhering to privacy regulations regarding personal and financial information.
  • Follow established policies and procedures to maintain operational integrity and report any necessary changes.
  • Contribute to team success by achieving related objectives as required.
  • Help develop new patient welcome materials.
  • Exhibit exceptional customer service skills, demonstrating care and quality in every interaction.
  • Demonstrate proficiency in operating switchboards and adhere to site-specific procedures.
  • Manage all aspects of telephone communications, including appointment scheduling and obtaining necessary authorizations.
  • Direct calls to appropriate departments and ensure accurate message-taking.
  • Handle emergency calls in accordance with established protocols.
  • Keep the Call Center Manager informed of any outstanding inquiries or information needed.
  • Maintain an accurate directory of provider contact information.
  • Communicate daily schedules effectively to relevant parties.
  • Stay informed about departmental duties to facilitate efficient call processing.
  • Act as a translator for patients when necessary, as requested by medical staff.
  • Assist with data entry into the electronic medical records system.
  • Request patient records as needed for healthcare providers.
  • Notify physicians when consults are required.
  • Report urgent equipment repair needs to management.
  • Utilize and protect patient health information in compliance with HIPAA guidelines.
  • Adhere to safety protocols consistently.
  • Exercise discretion regarding internal clinical policies when communicating with patients.
  • Perform additional duties as assigned.

Qualifications

  • High School Diploma or GED is required.
  • 1-2 years of experience in operating PBX/switchboard systems.
  • A minimum of 1 year of experience in a front desk or patient-facing role within a medical environment.
  • Experience in an Ear Nose Throat & Allergy specialty clinic is preferred.
  • Bilingual proficiency in English and Spanish is mandatory.
  • General understanding of HIPAA regulations and CPT coding.
  • Willingness to travel between various clinics as needed.
  • Strong communication skills with patients, healthcare providers, and staff.
  • Excellent organizational, interpersonal, and decision-making abilities.
  • Capability to work independently with a high level of accuracy.

Physical Requirements

  • Ability to sit for extended periods.
  • Frequent use of hands and fingers for repetitive tasks.
  • Occasional lifting, pushing, or pulling of up to 20 lbs.
  • Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

  • Bilingual Customer Service Specialist

    2 weeks ago

    Hawthorne, California, United States Los Angeles Center for Ear Nose Throat and Allergy Full time

    Position Type: Full-time Overview: The Call Center Representative serves as the primary point of contact for patients, embodying the values of respect and empathy. As the initial interaction for patients, it is crucial to provide a welcoming and supportive environment, recognizing that many individuals may be experiencing health challenges. Your role is to...

  • Bilingual Customer Service Specialist

    1 week ago

    Hawthorne, California, United States Los Angeles Center for Ear Nose Throat and Allergy Full time

    Job OverviewPosition SummaryThe Call Center Representative serves as the initial point of contact for patients, embodying the values of respect and empathy. It is crucial to approach each interaction with kindness and a willingness to assist, recognizing that many individuals may be experiencing health challenges. Your role is to facilitate a seamless and...

  • Bilingual Customer Service Specialist

    2 weeks ago

    Hawthorne, California, United States Los Angeles Center for Ear Nose Throat and Allergy Full time

    Job OverviewPosition SummaryThe Call Center Representative serves as the initial point of contact for patients, embodying the values of respect and empathy. It is essential to approach each interaction with a friendly demeanor, ensuring that patients feel supported during their time of need. Your role is crucial in making their experience with the Los...

  • Bilingual Customer Support Specialist

    2 weeks ago

    Hawthorne, California, United States SpaceX Full time

    About SpaceX:SpaceX was established with the vision that a future where humanity explores the cosmos is far more thrilling than one where we remain Earth-bound. Currently, SpaceX is developing cutting-edge technologies aimed at making this vision a reality, with the ultimate ambition of supporting human life on Mars.Position Overview:The Customer Support...

  • Customer Support Associate, Bilingual Spanish

    2 days ago

    Hawthorne, California, United States SpaceX Full time

    Job SummaryWe are seeking a highly skilled Customer Support Associate to join our Starlink team at SpaceX. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.Key ResponsibilitiesTriage and resolve customer issues across multiple...

  • Insurance Customer Service Specialist

    7 days ago

    Hawthorne, California, United States Lucy Gomez Insurance Agency Inc Full time

    Job OverviewWe are looking for a dedicated Insurance Customer Service Specialist to join our team at Lucy Gomez Insurance Agency Inc.Key Responsibilities:Gather precise information from potential clientsProvide a comprehensive overview of all available insurance productsGuide clients in understanding their insurance needsConduct outbound calls to...

  • Bilingual Customer Support Specialist

    2 weeks ago

    Hawthorne, California, United States SpaceX Full time

    About SpaceX:SpaceX is driven by the vision of a future where humanity explores the cosmos, and we are dedicated to developing the technologies necessary to make this a reality, with the ultimate aim of enabling human life on Mars.Position Overview:As a key member of the Starlink Customer Support team, you will represent Starlink to our customers, ensuring...

  • Bilingual Call Center Representative

    2 days ago

    Hawthorne, California, United States Los Angeles Center for Ear Nose Throat and Allergy Full time

    Job SummaryWe are seeking a highly skilled and compassionate Bilingual Call Center Representative to join our team at Los Angeles Center for Ear Nose Throat and Allergy. As the first point of contact for our patients, you will play a critical role in providing exceptional customer service and ensuring a positive experience for our patients.Key...

  • Front Office Receptionist

    2 days ago

    Hawthorne, California, United States Express Employment Professionals - LAX Full time

    Job SummaryWe are seeking a highly skilled and organized Front Office Receptionist to provide exceptional support and customer service to our clients. As a key member of our team, you will be responsible for ensuring a positive and efficient experience for our customers.Key Responsibilities:Provide exceptional customer service and support to clients via...

  • Grounds Maintenance Specialist

    7 days ago

    Hawthorne, California, United States Westgate Property Services Full time

    Position OverviewWestgate Property Services is seeking a skilled Grounds Maintenance Specialist to join our dedicated team.The ideal candidate will possess experience in various landscaping tasks, including:Lawn Care: Proficient in mowing, blowing, and watering.Landscape Maintenance: Capable of performing minor upkeep to enhance property...

  • Night Auditor

    4 days ago

    Hawthorne, California, United States Lodging Dynamics Full time

    Location:Courtyard & Towne. Place Suites by Marriott - Hawthorne CANight Auditor Role:Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay.Process invoices, post checks to vendors and deliver exceptional customer service.Work closely with the hotel team to ensure seamless operations and high-quality...

  • Bilingual Healthcare Assistant

    1 week ago

    Hawthorne, California, United States Aledade Full time

    Location: Aledade Partner PracticePosition: Full-Time Medical AssistantPosition Overview: We are looking for a committed and empathetic Medical Assistant to become an integral part of our primary care team. In this role, you will be essential in facilitating effective patient care, collaborating with our healthcare professionals to deliver both clinical and...

  • Bilingual Healthcare Assistant

    2 weeks ago

    Hawthorne, California, United States Aledade Full time

    Location: Healthcare FacilityPosition: Full-Time Medical AssistantPosition Overview: We are looking for a committed and empathetic Medical Assistant to become a vital part of our primary care team. In this role, you will significantly contribute to delivering high-quality patient care. Collaborating with our healthcare professionals, you will provide both...

  • Bilingual Healthcare Assistant

    2 weeks ago

    Hawthorne, California, United States Aledade Full time

    Location: Medical OfficePosition: Full-Time Medical AssistantPosition Overview: We are looking for a committed and empathetic Medical Assistant to become a vital part of our primary care facility. In this role, you will be instrumental in delivering efficient and effective patient care. Collaborating with our healthcare team, you will provide both clinical...

  • Customer Service Representative

    4 days ago

    Hawthorne, California, United States Advanced Air , LLC Full time

    About Advanced Air, LLCAdvanced Air, LLC is a leading aviation company that operates with a strong commitment to safety, security, and customer satisfaction. Our team is dedicated to providing exceptional service to our passengers and guests.Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Agent to join our team. As a key...

  • Customer Service Ambassador

    2 days ago

    Hawthorne, California, United States Neo Enterprise Full time

    Job SummaryWe are seeking a highly motivated and ambitious Customer Service Representative to join our team at Neo Enterprise. As a key member of our organization, you will play a vital role in guiding our community outreach initiatives and providing exceptional customer service to our clients.Key ResponsibilitiesDevelop and maintain strong relationships...

  • Customer Service Liaison

    2 days ago

    Hawthorne, California, United States Neo Enterprise Full time

    About Neo EnterpriseWe are a dynamic organization dedicated to bridging the gap between the unprivileged community and beneficial communications outlets. Our mission is to create a sustainable future by providing training and resources to individuals who can make a meaningful impact.Job SummaryWe are seeking a highly motivated and ambitious Customer Service...

  • Customer Service Representative

    1 week ago

    Hawthorne, California, United States National Dentex Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at National Dentex, a leading healthcare organization specializing in the dental industry.Key ResponsibilitiesProvide exceptional customer service to dental professionals and patients via phone, email, and other communication channels.Respond...

  • Beverage Service Specialist

    7 days ago

    Hawthorne, California, United States Dotty's Full time

    Position Overview:We are seeking a dedicated Bartender to join our establishment, Dotty's. The ideal candidate will be responsible for delivering outstanding customer service while ensuring a pleasant atmosphere for our guests.Key Responsibilities:Deliver exceptional customer service consistently.Adhere to company policies and procedures at all times.Greet...

  • Multilingual Call Center Agent

    4 days ago

    Hawthorne, California, United States Los Angeles Center for Ear Nose Throat and Allergy Full time

    Job SummaryLos Angeles Center for Ear Nose Throat and Allergy is seeking a highly skilled and compassionate Bilingual Call Center Representative to join our team. As the first point of contact for patients, you will play a critical role in providing exceptional customer service and ensuring a positive experience for our patients.Key ResponsibilitiesWelcoming...