Patient Relationship Coordinator

2 weeks ago

Norfolk, United States Limitless Male Full time
Job DescriptionJob Description

WHY LIMITLESS MALE MEDICAL CLINIC:

Limitless Male is a fast-growing, unique, and team-oriented company that loves to take care of our employees AND our patients. If you are looking to be surrounded by excellence, to be inspired by your peers, to help make a difference, and laughing the whole time… then we need to talk We also pride ourselves in offering many benefits including health insurance, Limitless Male branded clothing, discounts, a great culture, and more This is a place you can come in and help men of all walks of life achieve their goals and simply be a better them.

ABOUT THE ORGANIZATION:

What is Limitless Male? We are a men’s health clinic where every day, we open the doors to invite men of all ages to change their lives and get back in the game by becoming better husbands, fathers, and co-workers. We do it through various avenues of testosterone replacement, peptides, wave therapies, and many other ancillary products to help men feel their best

SUMMARY:

New men's health clinic coming to the Norfolk area.  The Patient Relationship Coordinator is the face of our clinics. The ideal candidate will always greet patients by their first name  and provide a comfortable and welcoming experience during every visit.  The Patient Relationship Coordinator quarterbacks the clinic and maximizes clinic flow by booking and generating leads, ensuring that the patients have all information needed, and schedule appropriately as to not overwhelm the staff or the patient during their visit.  A successful candidate will be outgoing, charismatic, personable, and able to multi-task.  Enhancing the patient experience is key to this role.

NO NIGHTS - NO WEEKENDS - PT 

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Contact all new leads to schedule their first appointment. Create the new patient in CRM and EMR system. Supply the patient with all information needed for their first appointment
    • If the patient is using insurance the PRC is responsible for scheduling initial appointments within the timeframe directed by the insurance carrier
    • Call all new patients the day prior to their first appointment to confirm time
  • Greet patients by first name and accurately check them in for their appointment
    • For any new patients, help them with navigating the iPad and scan their insurance paperwork and driver’s license into the Electronic Medical Records System
  • Must understand all appointment types and ensure that each patient is accurately scheduled to each           
    • Check schedule daily for the following day to verify accuracy of all visit types
  • Ensure that patients are roomed in a timely manner. This may require communicating the arrival of the patient to the other clinic staff to assist in rooming the patient to reduce their wait time.
    • If properly trained and working in a smaller volume clinic or a clinic with multiple Patient Relationship Coordinators, a PRC may also assist in rooming patients and recording their weight and blood pressure
  • As patients conclude their visit schedule their next visit or confirm the date and time of an existing appointment
  • Answer phone calls and assist with information within scope or take a message to deliver to appropriate staff for follow-up
  • When medication arrives, the scripts need to be recorded as a telephone encounter in the EMR system
    • If in a smaller clinic or properly trained a PRC may put the medications in the lab and organize for efficiency
  • Check unpaid invoices each day. Send a call / text / email to patient if they owe a balance and continue follow-up until the balance is paid. Apply billing alerts to the patient profile in the EMR to resolve this balance before beginning their next appointment
  • Fluent in the CRM system to write up invoices, take payments, input new forms of payment, and update subscriptions
    • Must send cash flow to Lead PRC at the end of each week using CRM Analytics
  • Responsible for ensuring the maintenance, security, and confidentiality of all patient information, records, and data.
  • Must be a professional who drives a positive culture and a patient first mentality as well as champions the Limitless brand.

OTHER DUTIES AND RESPONSIBILITIES:

  • Maintain inventory counts of supplements and other office supplies. Stock the front beverage station and communicate to the clinic supervisor any supply needs
  • Must maintain knowledge of LMMC products and services provided (TRT, Supplements, Peptides, and ED treatments)
  • Must have understanding of the daily workflow of the entire clinic and understand how each role influences the other throughout each visit. Effective communication skills between the PRC, PEM, and Clinical Staff are a must.
  • Preparing the rooms at the beginning of each day to ensure that TV’s and blood pressure machines are on. May assist clinical staff with other tasks to ensure that rooms are cleaned, stocked, and ready for the day
  • Assist the Patient Experience Manager in the follow up process of patients that have missed appointments or have not been in within an acceptable amount of time
  • Performs other related duties as assigned.
  • Willing to learn functions of insurance and billing
  • Become an expert in our products and offerings and serve as a go to source for patients who need more information. Able to discuss and explain all services offered in clinic

QUALIFICATIONS:

  • Computer skills required: CRM; EMR; Quest; Inventory Software; Microsoft Office Suite.
  • Exceptional people skills and communication skills
  • Detail oriented
  • Works well in a fast paced always changing environment
  • Multi-tasking skills required

BENEFITS:

At Limitless Male Medical, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer:

  • Competitive salaries and benefits
  • Opportunities for growth and development
  • Flexibility and balance
  • Health, Vision, and Dental Available
  • Appreciation and recognition
  • 401K Option
  • Limitless Male Clothing Discounts
  • PTO Accrual for Full-Time

Powered by JazzHR

eBTqgrZe7e

  • Patient Relationship Coordinator

    1 day ago

    Norfolk, United States Limitless Male Full time

    Job DescriptionJob DescriptionWHY LIMITLESS MALE MEDICAL CLINIC:Limitless Male is a fast-growing, unique, and team-oriented company that loves to take care of our employees AND our patients. If you are looking to be surrounded by excellence, to be inspired by your peers, to help make a difference, and laughing the whole time… then we need to talk! We also...

  • Patient Benefits Representative

    2 days ago

    Norfolk, United States US Oncology, Inc. Full time

    Overview Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Patient Benefits Representative to support our Norfolk location. * Please take this quick survey once you've submitted your resume to...

  • Patient Benefits Representative

    2 days ago

    Norfolk, United States US Oncology, Inc. Full time

    Overview Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Patient Benefits Representative to support VOA locations from our office in Norfolk. * Please take this quick survey once you've submitted...

  • Patient Benefits Representative

    Found in: Resume Library US A2 - 2 weeks ago

    Norfolk, Virginia, United States Virginia Oncology Associates Full time

    Overview: Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Patient Benefits Representative to support our Norfolk location. Please take this quick survey once you've submitted your resume to...

  • Coordinator of Operations

    Found in: Talent US C2 - 3 weeks ago

    Norfolk, United States Old Dominion University Full time

    Posting Details Posting Details Job Title Coordinator of Operations & Aquatics Department RECREATIONAL SPORTS Position Number FP409A Location Norfolk, VA Job Summary The Coordinator of Operations & Aquatics will design, implement, manage, and evaluate the operations and programming of the JC Scrap Chandler pool and the Student Recreation Center. Oversee risk...

  • Rent Ready Norfolk Program Coordinator

    2 weeks ago

    Norfolk, United States City of Norfolk Full time

    The City of Norfolk's Department of Neighborhood Services is currently seeking a Public Services Coordinator to direct activities of the Rent Ready Norfolk Program. The Public Services Coordinator will be responsible for all aspects of program implementation, including but not limited to course development, marketing, performance tracking and expanding...

  • Clinical Research Coordinator or Clinical Research RN

    2 weeks ago

    Norfolk, United States Virginia Oncology Associates Full time

    Overview: Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Clinical Research Coordinator or a Clinical Research RN for our office in Norfolk. ***Please take this quick survey once you've submitted...

  • Clinical Research Coordinator or Clinical Research RN

    2 days ago

    Norfolk, United States US Oncology, Inc. Full time

    Overview Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Clinical Research Coordinator or a Clinical Research RN for our office in Chesapeake. * Please take this quick survey once you've submitted...

  • PATIENT BENEFITS REPRESENTATIVE

    Found in: Careerbuilder One Red US C2 - 3 days ago

    Norfolk, VA 23510, USA, United States US Oncology, Inc. Full time

    OverviewVirginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Patient Benefits Representative to support our Norfolk location.* Please take this quick survey once you've submitted your resume to complete...

  • Team Coordinator

    6 days ago

    Norfolk, United States Sentara Healthcare Full time

    **Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!** **Sentara Health Plan is hiring for a Team Coordinator - Business Systems...

  • Home Health Care Agency Sales/Marketing

    2 weeks ago

    Norfolk, United States Royal Care Inc Full time

    Job DescriptionJob DescriptionJob DescriptionHome Health Care agency with an office in Norfolk,Virginia is looking for a Contract/Full/part time Home Care / Health Care Sales/Marketing Coordinator (Marketer) in State of Virginia.Responsibilities and DutiesThe Home Care /Healthcare Sales & Marketing Coordinator will have experience in developing and implement...

  • Home Health Care Agency Sales/Marketing

    4 days ago

    Norfolk, United States Royal Care Inc Full time

    Job DescriptionJob DescriptionJob DescriptionHome Health Care agency with an office in Norfolk,Virginia is looking for a Contract/Full/part time Home Care / Health Care Sales/Marketing Coordinator (Marketer) in State of Virginia.Responsibilities and DutiesThe Home Care /Healthcare Sales & Marketing Coordinator will have experience in developing and implement...

  • RN Supervisor

    2 weeks ago

    Norfolk, United States Norfolk Health & Rehabilitation Center Full time

    Norfolk Health & Rehabilitation Center - Nursing is what we do! Norfolk Health & Rehabilitation Center is currently seeking an RN House Supervisor for our 180 bed skilled nursing and rehabilitation center in Norfolk.   We're looking for caring, warm-hearted nurses who are seeking an opportunity to do meaningful work, an opportunity to put a personal touch...

  • RN Supervisor

    2 days ago

    Norfolk, United States Norfolk Health & Rehabilitation Center Full time

    Norfolk Health & Rehabilitation Center - Nursing is what we do! Norfolk Health & Rehabilitation Center is currently seeking an RN House Supervisor for our 180 bed skilled nursing and rehabilitation center in Norfolk.   We're looking for caring, warm-hearted nurses who are seeking an opportunity to do meaningful work, an opportunity to put a personal touch...

  • FLEET EXERCISE SUPPORT COORDINATOR with Security Clearance

    Found in: Dice One Red US C2 - 2 weeks ago

    Norfolk, United States Department of the Navy Full time

    Summary You will serve as a FLEET EXERCISE SUPPORT COORDINATOR in the Future Operations Branch/Joint Exercises Section of COMMANDER US FLEET FORCES COMMAND. ***This Job Opportunity Announcement is using an additional online assessment tool to evaluate applicants. Please review the HOW YOU WILL BE EVALUATED, HOW TO APPLY, and WHAT TO EXPECT NEXT sections...

  • FLEET EXERCISE SUPPORT COORDINATOR with Security Clearance

    Found in: Dice One Red US C2 - 5 days ago

    Norfolk, United States Department of the Navy Full time

    Summary You will serve as a FLEET EXERCISE SUPPORT COORDINATOR in the Future Operations Branch/Joint Exercises Section of COMMANDER US FLEET FORCES COMMAND. ***This Job Opportunity Announcement is using an additional online assessment tool to evaluate applicants. Please review the HOW YOU WILL BE EVALUATED, HOW TO APPLY, and WHAT TO EXPECT NEXT sections...

  • Medical Office Receptionist

    2 days ago

    Norfolk, United States Bayview Physicians Group Full time

    Company OverviewBayview Physicians Group is a rapidly growing outpatient multi-specialty medical group, that strongly believes the doctor-patient relationship is the cornerstone of quality healthcare. We staff more than 900 positions in the Hampton Roads area. Individuals who possess excellent customer service skills, strong collegial relationships, and the...

  • Primary Care LPN

    7 days ago

    Norfolk, United States Bayview Physicians Group Full time

    Job DescriptionJob DescriptionBayview Physicians Group is a rapidly growing outpatient multi-specialty medical group, that strongly believes the doctor-patient relationship is the cornerstone of quality healthcare. We staff more than 600 positions in the Hampton Roads area. Individuals who possess excellent customer service skills, strong collegial...

  • Medical Assistant

    7 days ago

    Norfolk, United States Bayview Physicians Group Full time

    Job DescriptionJob DescriptionBayview Physicians Group is a rapidly growing outpatient multi-specialty medical group, that strongly believes the doctor-patient relationship is the cornerstone of quality healthcare. We staff more than 600 positions in the Hampton Roads area. Individuals who possess excellent customer service skills, strong collegial...

  • FLEET EXERCISE SUPPORT COORDINATOR with Security Clearance

    Found in: Dice One Red US C2 - 2 weeks ago

    Norfolk, United States Department of Defense Full time

    Duties * You will serve as Navy Project Manager for Joint Staff Service Incremental Funding (SIF) support to eight CCMDs totaling over $2.5 million non-HQ Joint exercise support dollars. * You will coordination with CCMD Navy Component Commanders staffs and Type Commanders' (TYCOMs) staff, determines appropriate levels of effort/ resource and funding...