Patient Benefits Representative

3 weeks ago


Norfolk, United States US Oncology, Inc. Full time

Overview

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Patient Benefits Representative to support VOA locations from our office in Norfolk.

* Please take this quick survey once you've submitted your resume to complete the application process: Patient Benefits Representative PI Survey

Responsibilities

* Prior to a patient receiving treatment; obtains insurance coverage information and demographics; educates patient on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses.
* Assess patients ability to meet expenses and discusses payment arrangements. Completes appropriate reimbursement and liability forms for patient's review and signature. Forwards appropriate information and forms to billing office.
* Ensure that patient co-pay amount is correctly entered into system (or conveyed), allowing front desk to collect appropriately
* This position is located off site at our Central Business Office, but employee may be asked to travel to practice sites based on business need.
* At each patient visit, verifies and updates demographics and insurance coverage in computer system according to Standard Operating Procedures (SOPs).
* Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records.
* Other duties as requested or assigned.

Qualifications

* High school diploma or equivalent required. Minimum three (3) years patient pre-services coordinator or equivalent required. Proficiency with computer systems and MicroSoft Office (Word and Excel) required.
* Demonstrate knowledge of CPT coding and HCPS coding application.
* Must be able to verbally communicate clearly and utilize the appropriate and correct terminology.
* Must successfully complete required e-learning courses within 90 days of occupying position.



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