National Accounts Manager

4 weeks ago

Austin, United States Purple Communications Inc Full time
Job DescriptionJob Description

About Purple

Purple is dedicated to developing fast, easy and life-changing communications for deaf and hard-of-hearing individuals and businesses using a variety of different platforms. Purple is a leading provider of on-site interpreting services, video relay services (VRS) and video remote interpreting (VRI). Purple has built an excellent reputation for developing products and services that open communications between all people, regardless of differences in abilities, languages and locations.

Purple is responsible for many innovations and firsts, including Internet relay, mobile communication apps, real local 10-digit number access for video customers and interpreting services. We continue to be a leader in the relay industry, allowing millions of people to enrich their lives through easy and accessible communications services.

Purple offers government and non-profit agencies, educational and medical institutions, SMB and larger enterprise clients, and consumers a wide array of services to meet their different communications needs at home, in the office, and on the go.

Our team is dedicated to developing products and services for deaf and hard-of-hearing individuals. Because of Purple, it’s no longer necessary for our customers to schedule calls simply because of antiquated technology and methods. Instead, they are continually expanding choices, allowing their customers to communicate easily and freely, anytime, anywhere, and anyplace.

Products and Services

Video Relay Service (VRS), Caption Telephones, Video Remote Interpreting (VRI), On-Site Interpreting

Brands

Purple VRS, ClearCaptions, Purple VRI, Purple Community Interpreting

Brief summary of duties: Establish, develop and grow business relationships at assigned accounts resulting in margin improvement and high customer satisfaction.

Areas of Responsibility:

Contact and meet with clients and turn these into increased business.

Identify potential new business opportunities and decision makers within the client organization.

Research and build relationships with new and existing large clients.

Set up meetings between client decision makers and company’s practice leaders/Principals.

Plan approaches and pitches. * Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.

Participate in pricing the solution/service.

Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. * Use a variety of styles to persuade or negotiate appropriately.

Present new products and services and enhance existing relationships and improve adoption.

Work with technical staff and other colleagues to meet customer needs.

Arrange and participate in internal and external client debriefs.

Management and Research

Submit weekly progress reports and ensure data is accurate.

Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.

Forecast sales targets and ensure they are met by the team.

Track and record activity on accounts and help to close deals to meet these targets.

Work with CSMO and sales support staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.

Ensure all team members represent the company in the best light.

Research and develop a thorough understanding of the company’s people and capabilities.

Minimum Qualification Requirements:

BA or BS degree

Five years proven track record in business sales or related market

Excellent organizational skills, with emphasis on priorities and goal setting

Strong proficiency in Microsoft Word, Excel, PowerPoint and statistical analysis software

Superior presentation and communication skills, both written and verbal

Technical skills required to understand and propose products or solutions by focusing on client requirements

Ability to communicate information, whether technical or non-technical to staff members and customers, in a clear and concise manner

Experience with the following is a plus:

  • Knowledge of American Sign Language and Deaf Culture preferred

Physical Requirements:

Employees may experience the following physical demands for extended periods of time:

  • Sitting, standing and walking (95-100%)
  • Keyboarding (60-80%)
  • Viewing computer monitor, videophone, and pager requiring close vision (60-80%)

Work Environment:

Work is performed in a business office environment. Travel to company, customer and vendor sites, including some that are out of state will be required.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.

TO APPLY:

Please submit your resume to: www.purple.us

Purple Communications is an Equal Opportunity Employer. Principals only please

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