Senior Account Manager

3 weeks ago

Austin, United States Ouro Full time

About the Company:

Ouro is dedicated to delivering financial empowerment to millions of Americans, leveraging a proprietary payments technology platform that fuels its fintech product innovations. From prepaid, credit and debit account solutions, to digital account and money movement services, Ouro has a broad suite of products and technologies that deliver exceptional experiences for its customers and business partners across co-branded, white label and banking-as-a service verticals. Since its founding in 1999, Ouro products have helped millions of consumers nationwide, and processed tens of billions of dollars.

Present day: Legendary Austin fintech Ouro has opened a new chapter in its role as market maker with the return of its visionary founders Roy and Bertrand Sosa. The combined company meshes Ouro’s customer and partner portfolios, payments platform and innovations with the international footprint and money movement capabilities of Rêv Worldwide, the company the Sosas founded after Ouro. The reunion creates a revitalized financial services innovator on a mission to reimagine financial services for consumers around the world and to redefine the industry once again.

Ouro fosters a high-performance culture and we are building a unified platform and product suite capable of bringing financial mobility and freedom to consumers around the world despite differences in language, currency, culture, and geography.

The primary role of Senior Account Manager is tomaintain and improve business relationships. You will be responsible for servicing our clients, attend in-person client meetings and dinners, lead communications, review and present performance reports, and expand existing revenue opportunities. It is also your task to address and resolve any issues. This role shall also cover internal coordination between marketing, product and data to ensure campaigns are running smoothly. The Senior Account Manager shall report into the SVP, Enterprise Partnerships to drive collaboration and accelerate revenue for Rewards.

Responsibilities:

Coordinate weekly internal meetings with cross functional team members Retain and expand client services (enterprise level accounts) Develop and maintain strong relationships with existing clients, particularly sales and marketing leaders and C-suite executives. A large portion of your role will be client-facing, ensuring that deliverables (including offers, communications, and analytics) meet partners’ needs and requests. Prepare reporting materials and present at quarterly business reviews and other key client meetings Quality control the data and reporting Educate yourself on our evolving product offerings ~ you will be working on the rewards business however the overall company has multi-product offerings Seek out opportunities to increase the clients budget in an impactful way whilst providing even more value to their business ~ bringing in a partnerships director to cross sell our other products as it makes sense Bring strategic thinking and collaboration with our marketing team to accelerate marketing placements to drive sales conversions Streamline cross-functional collaboration and communications between data, engineering, marketing and partnerships Become a subject matter expert in rewards and where we sit within the competitive landscape Work on specific targeting requirements for campaigns, leveraging third party CRM tools such as liveramp and others Run weekly or bi-weekly client meetings to review campaign performance Maintain strong communication, organization skills and ability to listen

Skills and experience we believe you will need for this position:

A successful track record of exceeding quotas and driving renewal/upsell revenue 5+ years of account management experience within rewards 5+ years working with large national brands 5+ years in Ad Sales, Tech, Digital Media, Consumer Insights, consulting, or other relevant industries. Knowledge of consumer insights and marketing terminology.(sales lift, wallet share shift etc.) Knowledge of Qlik Sense, Salesforce and Liveramp Exceptional written email communication skills Travel when necessary for QBR meetings etc. Comfortable with rolling up your sleeves to grow this new line of business within a large organization

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