Account Supervisor, Market Access

EVERSANA INTOUCH® is a leading full-service, global healthcare agency serving the life sciences and pharmaceutical industries. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We combine the power of world-class creative and digital teams with deep market access, payer, and healthcare communications expertise to provide innovative solutions to life science companies that want to connect with consumers, healthcare professionals, and payers. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

And as a part of EVERSANA, a pioneer in next-generation commercial services, we connect dots that other agencies can’t, helping drive commercialization success. 

Our eight affiliates within the EVERSANA INTOUCH Network include EVERSANA INTOUCH Solutions, EVERSANA INTOUCH Proto, EVERSANA INTOUCH Seven, EVERSANA INTOUCH Oxygen, EVERSANA INTOUCH Engage, EVERSANA INTOUCH TTC, EVERSANA INTOUCH Media, and EVERSANA INTOUCH International. 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA INTOUCH, our people, clients and most importantly, the patients we serve.   

What Does a Account Supervisor, Market Access Do?

• This role serves as a day-to-day contact for both clients and agency partners to plan, execute and manage marketing campaigns for their respective brands/products. Demonstrates acumen in strategic development process to execute brand plan and associated tactics.  
• Works closely with all agency internal departments at EVERSANA INTOUCH, including Analytics, Strategic Planning, UX, Creative and Social Media; managing and overseeing projects from briefing through final delivery. Ensures agency team has clear expectations and is collaborating effectively. 
• Aligns closely with PMO to ensure all facets of the projects are tracking against set out timelines and milestones and keeps client abreast of any anticipated changes.  
• The Account Supervisor possesses a keen understanding of marketing strategies, web metrics, research, and other data to assist in client strategic and tactical digital marketing recommendations based on knowledge of the brands they work on along with other senior-level account staff and cross-functional teams 
• Creation and oversight of client presentation campaign results, POVs, and research findings with support of the appropriate SME teams. Oversight of external relationships, 3rdparty partners on behalf of both the client and agency 
• The Account Supervisor should be comfortable with participation in crafting marketing strategies, brand and tactical plans/recommendations for clients focused on engaging both traditional market access stakeholders (health plans, pharmacy benefit management companies, integrated delivery networks) as well as HCP/patient initiatives which address access and reimbursement considerations. 
• Adept in researching services and solutions and collaborating with EVERSANA INTOUCH departments and agency partners to continuously develop the integrated solutions offering from EVERSANA INTOUCH based on client brand needs and navigating market dynamics. 
• Works closely with Account Services team to cultivate strong client relationships and work to grow existing account via effective market access solutions. 
• Responsible to develop SOWs and oversee budget creation/costs for respective client brands  
• Develops monthly project forecasts aligned to SOW/PO for client and internal agency 
• Ensures all budget line items are tracking and managed within target goals and objectives set forth in SOW/project briefs.  

What Are We Looking For?

• 6-10 years of related experience: market access client service, agency and pharmaceutical experience required 
• Expertise in market access marketing including a strong understanding of all phases of the commercialization lifecycle from pre-launch through loss of exclusivity  
• Capable of overseeing multiple projects and accounts simultaneously 
• Flexible, able to intercept changes from multiple partner agencies and clients and triage appropriately 
• Strong and applied skills in marketing and advertising, excelling in digital strategy, media, and technology 
• Bachelor’s degree or equivalent education plus professional experience required 
• Proven relationship building, supporting the growth of the business and health of the client relationship 
• Demonstrates leadership with cross-agency and internal partnerships with SME teams 
• Strong presentation, verbal, and written communication skills 
• Able to mentor and develop Account Coordinator and Account Manager team members 
• Proactive thinker — eye toward future objectives (big picture), anticipates client needs to make sound recommendations 
• Strategic skill and strong business acumen 
• Digital, media and technology marketing experience a plus  
• Ability to collaborate effectively at all levels and functions internally within EVERSANA INTOUCH and externally with clients and agency partners 
• Demonstrated problem solving skills 
• Strong written presentation and verbal communication skills 
• Excellent interpersonal skills 
• Some travel may be required  

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $76,000 to $110,000 and is not applicable to locations outside of the U.S. The base salary range represents the low and high end of the salary range for this position. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). EVERSANA reserves the right to modify this base salary range at any time. 

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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