Network Operations Center Technician
1 week ago
Computer Technologies Consultants (CTC) is seeking a Network Operations Center Technician to support the House of Representatives (HIR) in Washington, DC. This is a full time, onsite position on a long term contract.
With offices in Washington DC and San Diego, CA, CTC is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, DevOps, Test Automation, Cyber Security, and infrastructure solutions. Additionally, we provide Professional Talent Acquisition Services as we proudly support the unique needs of U.S. Defense, Intelligence, and Federal Civilian agencies as well as Fortune 1000 companies.
Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well look no further Experience this family-oriented company who takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with our client you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of and work in collaborative, dynamic, and high-tempo environments.Our clients employees are their most valued asset and they invest in their people because they are in it for the long term. They are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities world-wide.
Why Should You Be Interested?
- Direct hire full-time position
- Competitive base salary and comprehensive benefits
- Mid-size company with room for growth
Position Title:Network Operations Center Technician
Position Location:Full Time Onsite- Washington DC
Daily Responsibilities:
- Assisting with monitoring and operational support of the House telecommunications network infrastructure.
- Providing network problem management and coordination as the "problem coordinator," which includes logging/tracking issues, performing first-level diagnostics, on-site support, problem escalation, and ensuring timely problem closure.
- Offering on-site diagnostic support for all House networks, using software and hardware tools to diagnose complex problems affecting network performance.
- Installing network connectivity for Members, Committees, and House support offices.
- Maintaining accurate diagrams of network components and fiber optic cabling in assigned areas.
- Adhering to operational procedures and practices.
- Preparing management status reports as required.
- Monitoring and advising management on environmental and housekeeping aspects of House wire closets and switch rooms.
- Assisting with Member office moves during new Congress sessions.
- Providing 24/7, on-site support for trouble calls and Emergency Communications Center (ECC) duties.
- Performing other official duties as assigned.
Required Years of Experience (min):
- 3+ years of experience in network operations, troubleshooting, or telecommunications support.
Required Degree:
- Degree/certification in telecommunications, IT, or related field preferred
Required Experience:
- Proficiency in using network monitoring tools and diagnosing network issues.
- Experience with onsite network installation, repair, and maintenance.
- Ability to analyze and resolve complex network performance issues.
- Strong organizational skills and attention to detail for maintaining accurate network diagrams and records.
- Excellent communication skills (written and verbal).
- Ability to work in a 24/7 environment, with shift flexibility.
- Must be able to work out of the assigned office on a routine basis
Desired Experience
- Understanding/experience with NEO Software
Required Clearance:
- U.S. citizenship required. Candidates must be able to secure and maintain Federal Government security clearances.
Computer Technologies Consultants, Inc. is an Equal Opportunity Employer that provides employment opportunities for all qualified applicants without regard to race, color, religion, gender identity and/or expression, sexual orientation, age, mental or sensory differing abilities, protected veteran status, sex, national origin, or any other characteristic protected by applicable law. Computer Technologies Consultants, Inc. is devoted to diversity, equity, and inclusion.
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