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Network Operations Center Technician

2 months ago

Washington, United States Woodside Staffing Solutions & Consulting Full time
Job description

Network Operations Center Technician - Telecom Networks Night Shift 10pm - 6:30am

The Network Operations Center Technician role is essential to maintaining the telecommunications network infrastructure. This position is designed for an individual with strong technical skills, capable of diagnosing and resolving network issues, performing first-level diagnostics, and providing on-site installation and repair services. The role involves shift work to ensure 24/7 network support, making it a critical part of the team that ensures continuous, reliable network performance.

The Network Operations Center Technician will assist with network operational support, including problem management and diagnostics, as well as on-site installation and repair of network components. The individual will also use a variety of software and hardware tools to monitor network performance, diagnose issues, and resolve problems affecting network operations. The role requires flexibility with shift hours to provide 24/7 support, including responding to trouble calls and supporting the infrastructure during office moves.

Requirements:
• Degree/certification in telecommunications, IT, or related field preferred.
• 3+ years of experience in network operations, troubleshooting, or telecommunications support.
• Proficiency in using network monitoring tools and diagnosing network issues.
• Experience with onsite network installation, repair, and maintenance.
• Ability to analyze and resolve complex network performance issues.
• Strong organizational skills and attention to detail for maintaining accurate network diagrams and

records.
• Excellent communication skills (written and verbal).
• Ability to work in a 24/7 environment, with shift flexibility.
• Must be able to work out of the assigned office on a routine basis.

The NOC Technician will be responsible for the following duties:
• Assisting with monitoring and operational support of the telecommunications network

infrastructure.
• Providing network problem management and coordination as the "problem coordinator," which

includes logging/tracking issues, performing first-level diagnostics, on-site support, problem

escalation, and ensuring timely problem closure.
• Offering on-site diagnostic support for all networks, using software and hardware tools to

diagnose complex problems affecting network performance.
• Installing network connectivity for support offices.
• Maintaining accurate diagrams of network components and fiber optic cabling in assigned areas.
• Adhering to operational procedures and practices.
• Preparing management status reports as required.
• Monitoring and advising management on environmental and housekeeping aspects of wire

closets and switch rooms.
• Assisting with office moves during.
• Providing 24/7, on-site support for trouble calls and Emergency Communications Center (ECC)

duties.
• Performing other official duties as assigned.

The position will require 24/7 support on rotating shifts. The current shift assignment is 10:00 PM to 6:30 AM, but may change to one of the following:
• 6:00 AM to 2:30 PM
• 2:00 PM to 10:30 PM
• 10:00 PM to 6:30 AM

The required period of performance is twelve (12) months

Job Types: Full-time, Temporary

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Schedule:
  • Monday to Friday
  • Night shift
  • On call
Experience:
  • Help desk: 3 years (Preferred)
  • Windows: 1 year (Preferred)
  • telecommunications network support: 3 years (Required)
Ability to Commute:
  • Washington, DC 20515 (Required)
Ability to Relocate:
  • Washington, DC 20515: Relocate before starting work (Required)