Assistant Store Team Leader

3 months ago

Ames, United States Pet Supplies Plus Full time
Job DescriptionJob Description

Is shopping with your 4-legged family member a tail waggin’ good time? Do you believe carry out isn’t just about pizza, it’s for bags of kibble to? If you’re the leader of the pack and enjoy providing products and services that enrich pets’ lives, then come work in our neighborhood

As Assistant Store Team Leader at Pet Supplies Plus, you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your workday, you:

  • help your store team by example – including, but definitely not limited to, greeting a neighbor and their new puppy when they enter the store
  • recognize the local pug rescue coordinator and offer to host the next adoption event
  • join the conversation when you hear a team member assisting a neighbor in choosing between three very good natural dog food brands
  • Support STL in analyzing your store sales results and developing plans to maximize sales, neighbor engagement and productivity
  • create a fun, positive environment for the team and your neighbors; and a reputation for neighborly, knowledgeable, trustworthy, petcentric service in your neighborhood
  • Assisting in the operational management of the stores
  • Adhering to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors
  • Assisting in promoting team member engagement and morale by understanding individual motivation and needs, recognizing and rewarding successful performance, and helping them achieve career goals
  • Supports STL in maintaining a fully staffed team and recruiting and onboarding for all levels in the store
  • Cultivating a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members
  • Connecting with community organizations to partner on events and marketing opportunities.
  • 2+ years of experience leading a retail team
  • 4-year college degree or equivalent work experience
  • Microsoft Office knowledge is a must, as well as good communication skills
  • The ability to operate all equipment – including a forklift – to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 plus pounds
  • Candidates must be flexible to work evenings, weekends and holidays.
  • Have reliable transportation.
  • All candidates Must pass the pre-employment drug, background and validated selection test
  • 18 years of age or older.

…all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you awesome? No, you’re more than that. You’re PAWsome.

Assistant Store Team Leader’s key responsibilities include:

  • Assisting in the operational management of the stores
  • Adhering to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors
  • Assisting in promoting team member engagement and morale by understanding individual motivation and needs, recognizing and rewarding successful performance, and helping them achieve career goals
  • Supports STL in maintaining a fully staffed team and recruiting and onboarding for all levels in the store
  • Cultivating a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members
  • Connecting with community organizations to partner on events and marketing opportunities.


PAWsome Assistant Store Team Leaders will have:

  • 2+ years of experience leading a retail team
  • 4-year college degree or equivalent work experience
  • Microsoft Office knowledge is a must, as well as good communication skills
  • The ability to operate all equipment – including a forklift – to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 plus pounds
  • Candidates must be flexible to work evenings, weekends and holidays.
  • Have reliable transportation.
  • All candidates Must pass the pre-employment drug, background and validated selection test
  • 18 years of age or older.

For full-time Team Members working 30 or more hours per week, you will have access to a comprehensive benefits package that includes:

  • Paid time off including Paid Time Off (PTO) and holidays
  • Company paid Life Insurance and Long-Term Disability Insurance
  • Medical, Dental, Vision, Life Insurance and Short-Term Disability
  • 401(k) with a company match
  • Ongoing training and development


Pet Supplies Plus is an Equal Opportunity Employer

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