Shift Leader

2 days ago


Ames, Iowa, United States Insomnia Cookies Full time

As a key member of our bakery team, you will be responsible for leading our daytime or nighttime operations. You will be the captain of our bakery, predicting and managing the flow of business during your shift. Your hands-on leadership style will involve building orders, suggestive selling, baking, and interacting with customers. You will also take pride in knowing that your leadership skills contribute to a productive and fun night for your store. Some of the perks of being a Shift Leader include flexible part-time work schedules, paid vacation and sick time off, interactive training & mentorship, pet insurance for your furry loved ones, job stability with a rapidly growing and reputable company, achievable growth/promotion opportunities, and a fun, exciting team environment. You will also receive employee discount and FREE cookies with every shift. As a Shift Leader, your responsibilities will include providing incredible customer service and quality products to all of our guests throughout their experience within our bakeries. You will support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members. You will prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team. You will also support and work alongside the Cookie Crew. You will provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices. You will manage cash handling and deposits. To be successful in this role, you will need at least 1 year of working experience in a customer service focused role, point of sales systems experience, outstanding communication, time management, and people skills. You will also need to be outgoing, friendly, patient, detail-focused, and results-oriented. You will need to be able to lead-by-example and motivate others. You will also need to be able to lift up to 40 lbs. and be legally eligible to work in the United States. You must be 18 years or older to be employed. At Insomnia Cookies, we are a rapidly growing company with a cult brand known for its rabid following of cookie lovers who crave our warm, delicious delivery all day and late into the night. We are revolutionizing the cookie game by truly "Imagining What's Possible".


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