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Client Services Representative

2 months ago

Santa Monica, United States Company3Method Studios Full time
Job DescriptionJob DescriptionCompany: Company 3
Position: Client Services Representative
Location: Santa Monica, CA
*Pay Range: $20.00 USD hourly

POSITION SUMMARY:
The Client Services Representative is a part of Company 3's Client Services Team and is driven by a commitment to maintain its reputation at the forefront of the industry by providing the most gracious and savvy hospitality possible. The client service team is responsible for attending to client and artist’s needs such as preparing coffee, serving drinks and ordering and serving meals. In addition, they maintain the cleanliness of the kitchen area and ensure it is fully stocked. As well as, covering for the front desk and assisting operations as needed.

MAIN DUTIES:
The Client Services Representative oversees all steps of service during supervised sessions, including greeting clients, ordering meals, preparing food and beverages and ensuring that visitor and staff requests are fulfilled with the utmost professionalism. They will build excellent client relations by creating a warm and inviting working environment, set up daily coffee and breakfast set ups, restock communal snacks and beverages, and plan and execute weekly events and celebrations for birthdays and holidays. Additional duties include:
  • Work with the larger Client Services team to plan and execute larger annual parties 
  • Order client gifts, handle reservations for client dinners 
  • Work directly with Operations to optimize efficiency within the department 
  • Maintain cleanliness and organization in kitchen and common area 
  • Order supplies and miscellaneous goods while maintaining a budget 
  • Run errands for the kitchen, clients and other staff as needed 
  • Cover the Front Desk team 
  • Perform other duties as assigned by management

WHAT YOU BRING:
The ideal candidate will have prior restaurant or hospitality experience with a strong understanding of both service and hospitality. They must be able to anticipate needs and shift priorities in a fast-paced, high-stakes environment, be adaptable, and have acute attention to detail. They will be a self- starter with an artistic eye, have exceptional interpersonal skills, as well has have excellent judgment and discretion; ability to maintain polished and mature demeanor while servicing VIP clients. Additional desired skills include:
  • Flexible availability (late nights, weekends, holidays as needed)
  • Ability to listen, communicate well, and make connections
  • Problem-solving skills, good communication and interpersonal skills, and a great team player
  • A professional level English language skill, i.e., written, and verbal
  • Being able to anticipate client and artist’s needs 
  • Ability to multi-task, prioritize, take criticism, and work under high pressure.
  • Prior experience with espresso machine 
  • Has a creative eye and thinks outside of the box 
  • Interest in film

About the Company:
Company 3 / Method Studios provides a full range of Creative Services for content creators, including conceptual design, pre-vis, look development, ideation and rapid prototyping, 3D animation/CGI, motion graphics/designers, matte painting, compositing, dailies and production services, color grading, post-production finishing, marketing/trailers, live-action production, experiences, and more. 

Diversity and Inclusion at Company 3: 
Creativity has diversity at its core. We celebrate the value of each unique experience by being dedicated to fostering the most diverse, equitable and inclusive culture where every employee feels empowered and safe to show up to work as their full self.
It is our policy to provide equal employment opportunities to all applicants and employees. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.

*The listed pay range represents the lowest to highest range that we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, local currency exchange rates, performance, shift, travel requirements, sales or revenue-based metrics, applicable law, and business or organizational needs. 
The benefits for eligible part-time employees working 25 or more hours per week and full-time employees in the US include a comprehensive package of health, retirement, and insurance benefits and paid time off. The benefits for eligible project hires and part-time employees working less than 25 hours per week in the US include retirement, select insurance benefits, and where required by law, health benefits. For roles filled in Canada and other territories, local benefits plan offerings will apply.
Both external and internal candidates can apply for this role through this careers’ website.
The above compensation and benefits information is provided in accordance with various state and local pay transparency laws.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with applicable law.

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