Client Service Representative

2 weeks ago


Santa Rosa, California, United States VCA Animal Hospitals Full time
Client Service Representative

We are seeking a highly skilled and personable Client Service Representative to join our team at VCA Petcare East Veterinary Hospital in Santa Rosa, CA.

About the Role

The Client Service Representative is the face of VCA, responsible for delivering exceptional customer service and building trust with our clients and their pets.

Key Responsibilities
  • Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
  • Schedule and confirm appointments, place outbound calls for follow-ups, and reach out to prospective clients.
  • Present and explain fees, including processing payments, and recommend products and services.
  • Manage medical records, charts, reports, and correspondence, and maintain a clean and organized work area.
What We Offer

VCA Petcare East Animal Hospital offers a competitive compensation and benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays, and sick days, as well as health and well-being programs.

Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $20 to $21 per hour.

Benefits

We offer a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more.

The information in this position description indicates the general nature and level of work to be performed. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page.



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