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Dispatch Manager

2 months ago

Commerce City, United States Hermes Worldwide Inc Full time
Job DescriptionJob DescriptionDescription:

Join Our Team as a Dispatch Manager and Drive Excellence with Hermes Worldwide

For over 15 years, Hermes Worldwide has been setting the gold standard in professional, courteous, and timely chauffeur services, delighting thousands of corporate and private clients. Our unwavering dedication to exceeding customer expectations has not only earned us a spot among the world's finest transportation providers but has also made us one of the most sought-after chauffeur companies to work for in the Denver area. We take pride in our stunning fleet of luxury vehicles and our vibrant, diverse team, all working together to create unforgettable experiences for our clients.


Now, we're on the hunt for a dynamic and experienced Dispatch Manager to join our incredible team

As a Dispatch Manager at Hermes Worldwide, you will:

  • Lead with Passion: Guide and inspire our local and remote dispatch team to excel at managing a busy passenger transportation dispatch board.
  • Get Hands-On: Dive into dispatch duties, showcasing your expertise and versatility.
  • Support & Innovate: Provide valuable guidance, oversight, and creative problem-solving to elevate the team's performance.
  • Communicate Clearly: Ensure seamless communication about dispatch team responsibilities and processes.
  • Develop Talent: Oversee all aspects of team development, from recruiting and training to coaching and performance management.
  • Collaborate Effectively: Work closely with other departments to ensure timely responses to requests and keep the entire Hermes team prepared for success.
  • Handle with Care: Assist with client concerns, managing deviations and incidents with grace and professionalism.

Why Join Hermes Worldwide?

  • Competitive Salary: Enjoy a rewarding annual salary; $60,000 to $80,000 depending on experience.
  • Vacation: Up to 2 weeks of paid vacation time to recharge and rejuvenate.
  • Fantastic Benefits: Comprehensive benefits package for full-time team members, including:
    • Health, Dental, and Vision Insurance
    • Life Insurance with AD&D
    • Short-Term Disability, Critical Illness, and Accident Insurance
    • 401(k) with profit-sharing opportunities
    • Homeownership Cash Credits (up to $7000 in cash for closing costs)
    • LegalShield/IDShield
  • Supportive Environment: Be part of a responsive, collaborative team that’s always ready to help.
  • Professional Atmosphere: Thrive in a friendly, professional setting.
  • Fun Perks: Enjoy company-branded apparel and accessories along with company-wide events.
Requirements:

What We’re Looking For:

  • Experience: High school diploma or equivalent, with prior dispatch or logistics industry experience.
  • Leadership: Over two years of successful team leadership and customer service experience.
  • Technical Skills: Proficiency in Google Suite is required; Mac experience is a plus.
  • Attention to Detail: Exceptional organizational skills and a knack for multitasking.
  • Customer Service: Outstanding communication skills and a passion for delivering top-notch service.
  • Creative Solutions: Ability to think outside the box to tackle challenges.
  • Flexibility: Ability to work evenings and weekends to support team success. (Work every other weekend with Mondays off)

Ready to drive your career forward with Hermes Worldwide? Apply now and become part of a team where excellence is not just a goal—it’s our mission


Applications accepted through September 22, 2024