Dispatch Supervisor

2 weeks ago


Bryson City, North Carolina, United States Area Wide Protective (AWP) Full time
Job Title:

Dispatch Supervisor

Job Summary:

The Dispatch Supervisor will oversee the Order Takers/Support Center team, ensuring timely and effective dispatching and scheduling. This role requires strong leadership skills, diplomacy, and discretion when dealing with customers, vendors, management, team members, and external partners.

Key Responsibilities:

  • Manage and develop a large team of Order Takers/Support Center team members
  • Monitor customer connections and ensure timely and professional interactions
  • Ensure scheduling is completed and adjusted as required
  • Provide exceptional customer service and satisfaction
  • Oversee order status, delivery arrangements, and services
  • Utilize the dispatch system to monitor drivers throughout the day
  • Create the next-day driver schedule to meet customer needs
  • Conduct job service checks for jobs over 30 days
  • Complete a final edit of each job to ensure required information for billing
  • Interact and communicate professionally with all levels of employees, management, vendors, customers, and external partners
  • Build relationships with City Municipalities for project efficiency and quality
  • Ensure the team has necessary equipment
  • Conduct Safety meetings and Approve Payroll
  • Perform other functions as necessary or assigned
Requirements:

  • High School Diploma or GED completion
  • 3-5 years of supervising and dispatch experience
  • Must have open availability, with hours varying based on workload
  • Strong leadership skills to ensure compliance with direction and assignments
  • Basic understanding of geographical areas and mapping programs for efficient routing
  • Proficient with or able to quickly learn dispatch and record-keeping systems
  • Ability to work independently with little instruction and adapt to change at a fast pace and under pressure
  • High integrity and a strong work ethic
  • Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness
  • High degree of energy, self-motivation, and flexibility
  • Proven ability to work collaboratively with others
  • Excellent communication and time management skills
  • Strong work ethic with a professional, positive attitude
  • Bilingual is a plus but not required
Benefits:

  • Benefits eligible 1st of the month following hire
  • All traditional benefits offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
  • Company paid 50k in basic life insurance
  • Company paid LTD
  • Health Savings and Flex Spending Accounts Available
  • 401(k)
  • Paid Time Off & Paid Holidays
  • AWP named one of America's Greatest Workplaces 2023 for Diversity
Salary: $65,000 + Bonus

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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